ICBA PAYMENTS OPERATIONS - DIRECTOR, BILLING OPERATIONS Req #167 Virtual•United States Job Description ICBA Payments is a leading provider of payment solutions to community banks, serving more than 1,400 financial institutions. The Director, Billing Operations, will lead critical back-office operations related to billing and settlement, processor and Card Network partners. The Director, Billing Operations will collaborate with internal and external billing, accounting, finance, processor and Card Network partners to ensure accurate, efficient and execution of fee, billing and invoicing processes. Responsibilities - Create and execute weekly, monthly, quarterly and annual controls to ensure our Card Network and processor billing for banks and ICBA Payments is accurate. - Independently look for internal and external system configurations and /or process changes that can improve the accuracy of or reduce fees being billed to ICBA Payments and/or our banks. - Suggest improvements to, and requirements for exception reporting tied to billing and invoicing that would make on processes less resource-intensive and/or more accurate. - Analyze complex issues with billing and fees to determine root cause of any issues and suggest changes needed. - Serve as an SME for how banks are billed and receive income or fees. - Provide reporting, invoicing and tracking in support of cross processor and pass through billing. - Work with external partners and internal Accounting and Finance teams to reconcile General Ledger accounts. - Work with Licensing to ensure all Card Network fees are appropriately allocated. - Work with Product and other team members as needed on billing of and reporting on ICBA Payments fees and ICBA product fees billed. - Learn about, document and share knowledge around Card Network, processor settlement, billing and invoicing. - Ensure documentation is in place for end-to-end billing and invoicing processes including input and output of processes and responsible parties. - Ensure documentation is in place and serves as an SME for program level financial reporting including metric calculations and impacts to our clients. - Investigate and resolve exceptions, discrepancies, and billing errors. Work directly with processors and Card Networks to correct customer billing errors and contract enrollment discrepancies. - Work with Licensing to ensure accurate affiliate, and other card network reporting and billing is in place. - Assist in managing the accuracy of data received from internal and external sources used in compiling program statistics, invoices, reports, client records, and other key data outputs. - Perform other duties as assigned Qualifications - BS/BA degree and a minimum of 5 years of experience in Card Network billing or Processing billing / settlement reconciliation required. - Previous experience supporting card debit and/or credit programs required. - Strong analytical and problem-solving skills. - Excellent attention to detail. - Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) with particular emphasis on data manipulation in Excel. - Excellent organizational skills. - Strong written and verbal communication skills. - Strong customer service orientation. - Works independently in accordance with general plans, policies and procedures. Compensation and Benefits The target annual salary range for this role is currently $95,000 to $125,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package (medical, dental and vision), 401k plan company match contribution, and an annual performance bonus. #LI-Remote Job Details Job Family ICBA Pay Type Salary Education Level Bachelor’s Degree Hiring Min Rate 95,000 USD Hiring Max Rate 125,000 USD

Ad Operations Specialist Contract type Freelance Location San Francisco, California Specialty Marketing Salary $40.00/hour - $45.00/hour Remote Yes Reference 509599 Job description Ad Operations Specialist The Sage Group’s client, a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada, is seeking a highly detailed ad operations specialist to join their team. The Advertising & Promotion team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. They provide digital solutions to help advertisers reach company audiences. This role will be directly responsible for managing promotional & advertising campaigns across the restaurant business. - Own rapid-turn promo campaigns for enterprise and midmarket CPG companies - Partner cross-functionally with our account teams across our CPG business to ensure campaigns are executed flawlessly - Track blockers as we transition our campaigns from our legacy campaign management system to a new campaign management system - Assist with data entry projects to drive our migration into Ads Manager (our new campaign management system) - Work with product and engineering, using data and operational feedback to drive product improvements to improve campaign accuracy, drive efficiency, and launch new features - Create process improvements to drive more efficient workflows with cross-functional teams You’re excited about this opportunity because you will… - Operate – You aren’t afraid to roll up your sleeves and get to the lowest level of detail. You are comfortable moving quickly on scaled campaign volume with a high level of accuracy. - Build – You love building processes. You can take business requirements and put them into action to support short-term needs and long-term growth. - Partner – You have experience working with multiple stakeholders. - Analyze – You can pull data from dedicated tools and find trends in our operational data. We’re excited about you because… - You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high-growth startup experience preferred - You have excellent communication skills and can manage in a matrixed environment - You are extremely organized and detail-oriented and can move quickly to balance and reprioritize campaigns - You have strong Excel or Google Sheets skills and are comfortable learning new technical tools and teaching them to others Nice to haves: - You have experience editing SQL queries - You have experience driving product improvements with product, engineering, and other cross-functional teams - You have experience pulling reports from Salesforce, Sigma, Tableau, or another data tool - You have worked within or have experience in the CPG industry vertical - You speak and write conversational French This is a long-term contract opportunity (6–18 months). 100% remote within the United States. $42 hourly, W-2 with benefits and 10 paid days of PTO per year.

Operations Specialist Remote Candidate Sourcing Colombia Mexico Costa Rica Jamaica Argentina OverviewApplication Description Operations Specialist (Remote – Colombia, US Hours) Full-Time | Remote About the Role Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform. This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle from onboarding professionals to handling real-time attendance issues and last-minute changes. Responsibilities - Manage shift scheduling and workforce coordination end-to-end - Respond to client shift requests and ensure timely coverage - Assign workers and confirm availability and attendance - Monitor attendance, clock-ins, and shift activity - Handle no-shows, late arrivals, and last-minute changes - Secure replacements quickly to avoid disruptions - Communicate with clients and on-site managers to resolve issues - Keep systems, trackers, and documentation up to date - Identify recurring issues and suggest process improvements Requirements - 2+ years of experience in: - Operations - Staffing / Workforce Coordination - Scheduling or similar roles - Strong English communication skills (spoken and written) - Ability to work US hours - Strong organizational and multitasking skills - Comfortable using digital tools and platforms - Reliable internet connection and computer setup Nice to Have - Experience with staffing platforms or marketplaces - Background in shift-based or on-demand workforce environments - Experience tracking attendance or operational KPIs - Exposure to process improvement initiatives What You’ll Be Doing Daily - Reviewing and assigning shift requests - Confirming worker attendance - Monitoring live shifts and resolving issues - Coordinating replacements when needed - Communicating with workers and clients - Updating systems and tracking outcomes KPIs - Shift fill rate and time-to-fill - Attendance rate and no-show reduction - Response time to client requests - Resolution time for operational issues - Accuracy of system updates

Role Description Ready to Scale a High-Performing Product Launch Engine? At Hadley Designs, we are rapidly scaling and are seeking an Operations Supervisor to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow. In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives. If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs. Qualifications - At least 3 years of experience in operations management, program management, or related roles within fast-paced, cross-functional environments. - Comfortable collaborating across all levels of the organization, including close interaction with executives. - Strong organizational and communication skills, with an ability to manage complex operations and prioritize effectively. - Proficient in modern operations management and documentation tools. - Thrive in fast-paced environments, calm under pressure, and able to move projects forward even in ambiguous situations. - Motivated by ownership and accountability, excelling at driving team effectiveness and achieving results. - Detail-oriented, paying attention to every detail and understanding how small things can impact the bigger picture. Requirements - Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. - Operations Planning and Management: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - Documentation and Tools Management: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. Benefits - Play a pivotal role in scaling how products are developed and launched at Hadley Designs. - Work closely with leadership and have a significant influence on execution across teams. - Join a fast-growing, systems-driven e-commerce brand that is revolutionizing early education. - Enjoy a remote-first work environment with clear expectations and real responsibility.