• Partner with the leadership team to define and operationalize company strategy. Translate priorities into clear plans, metrics, and accountability across teams. • Design and execute the roadmap to scale by 10x without a linear increase in headcount. Build systems and processes that scale efficiently with increasing complexity and volume. • Identify and implement automation and AI solutions across the customer lifecycle. Apply LLMs, RPA, and workflow automation to reduce manual intervention, improve quality, and accelerate velocity. • Own and reduce Operating Expense as a % of Revenue. Drive measurable improvements in gross margin by optimizing resource allocation and technical leverage. • Overhaul key processes to improve speed, accuracy, and reliability. Elevate onboarding, success and support functions through intuitive, tech-enabled experiences. • Partner closely with Product and Engineering to ensure the "voice of operations" informs the roadmap. Drive the development of internal tools and self-service capabilities that unlock scale.

Responsibilities We are looking for a Senior Manager to join our FDA team! This Senior Manager will manage teams that provide technical support for Windows and Linux servers and the Citrix environment for data center operations. Teams provide 24/7 operations and maintenance as needed. The senior manager drives issue resolution to achieve Service Level Agreements. Directs, establishes, plans, and implements the policies and procedures to support the organization's incident handling and technical support services. The role is a member of the leadership team on a large federal government program. This position is remote, but living in the MD/DC area is a plus for customer interface. Key Responsibilities: - Oversee daily operations of data center server and Citrix support - Lead, mentor, and manage a team of system administrators - Ensure high availability, performance, and reliability of all the Citrix and server environments - Develop and enforce operational procedures, standards, and best practices - Monitor system performance and capacity, plan for scaling and future growth - Coordinate incident response, troubleshooting, and root cause analysis for outages or performance issues - Partner closely with customer through consistent communication, reliable execution and proactive collaboration to build and maintain a trust-base relationship - Manage hardware and software lifecycle, including deployment, upgrades, and decommissioning - Ensure compliance with security policies, audits, and regulatory requirements - Collaborate with cybersecurity teams to mitigate risks and address vulnerabilities - Track and report key performance indicators (KPIs), SLAs, and operational metrics - Support change management processes, including maintenance windows and system upgrades - Maintain documentation for systems, processes, and configurations - Drive automation and process improvements to increase efficiency and reduce manual effort - Serve as escalation point and customer interface for service area Qualifications Required Qualifications: - 12 years of experience, may have supervisory or management experience - Strong experience leading data center teams in a leadership or supervisory role - Experience with Windows, Linux and Citrix environments - Strong understanding of server hardware, virtualization platforms (e.g., VMware, Hyper-V), and operating systems (Linux/Windows) - Understanding of scripting/automation (e.g., PowerShell, Python, Bash) - Understanding of cybersecurity principles, access controls, and vulnerability management - Experience with 7x24, on-call response as needed for escalations - Methodical incident response and root cause analysis to resolve problems - Experience collaborating with other IT support teams and customers - Team leadership, coaching, and performance management - Must be a US Citizen - Must be able to obtain and maintain the required agency clearance Preferred Qualifications: - Clear communication of IT concepts to non-technical stakeholders - Ownership mentality and bias for action - Foster collaboration to continuously build bridges - Experience with federal government IT environment and customers - Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments - Strong decision-making and problem-solving abilities under pressure - Experience managing after-hours maintenance and incident response teams - Ability to prioritize tasks and manage multiple projects simultaneously - Experience with IT service management frameworks (e.g., ITIL) - Change management, incident management, and problem management expertise - Capacity planning and resource forecasting - Documentation and process standardization Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

• Support energy management and sustainability solutions • Assist in renewable energy initiatives • Conduct safety inspections and evaluations • Maintain documentation and reporting

• Oversee Regional Managers and strategic sourcing team to ensure the effectiveness of network for all programs. • Responsible for specific team performance in order to achieve operational goals in regards to provider training, retention and satisfaction. • Arrange contract management and credentialing services with healthcare provider networks. • Direct training of team members on workflows and contractual modifications in an efficient and timely manner. • Conduct research to identify providers within designated markets. • Create, maintain, and carry out schedules that ensure deadlines are reached. • Partner with liaison management and support teams to identify provider problems and complaints to develop and implement action plans in order to enhance provider support and experience efficiency. • Responsible for the daily operational workflow, including communication with internal and external partners, resolution of customer issues, and identifying workflow concerns for specific cases and employees. • Use provider systems to manage and produce reports and analyses. • Negotiate and reviewing contract requirements with providers interested in partnership through communication QTC’s core values. • Manage processes focused on exceptional customer service, effective provider utilization, and immediate resolution of provider issues. • Ensure utilization of best practice workflows to ensure operational excellence and seek improvements in order to automate recurring processes. • Responsible for monthly and quarterly operational analysis and reporting.