• Support energy management and sustainability solutions • Assist in renewable energy initiatives • Conduct safety inspections and evaluations • Maintain documentation and reporting

• Oversee Regional Managers and strategic sourcing team to ensure the effectiveness of network for all programs. • Responsible for specific team performance in order to achieve operational goals in regards to provider training, retention and satisfaction. • Arrange contract management and credentialing services with healthcare provider networks. • Direct training of team members on workflows and contractual modifications in an efficient and timely manner. • Conduct research to identify providers within designated markets. • Create, maintain, and carry out schedules that ensure deadlines are reached. • Partner with liaison management and support teams to identify provider problems and complaints to develop and implement action plans in order to enhance provider support and experience efficiency. • Responsible for the daily operational workflow, including communication with internal and external partners, resolution of customer issues, and identifying workflow concerns for specific cases and employees. • Use provider systems to manage and produce reports and analyses. • Negotiate and reviewing contract requirements with providers interested in partnership through communication QTC’s core values. • Manage processes focused on exceptional customer service, effective provider utilization, and immediate resolution of provider issues. • Ensure utilization of best practice workflows to ensure operational excellence and seek improvements in order to automate recurring processes. • Responsible for monthly and quarterly operational analysis and reporting.

• Own contribution margin performance across the state project portfolio. Manage utilization, burn rates, and forecast accuracy in partnership with finance • Ensure consistent, on-time, on-budget delivery across all state projects. Establish and maintain project governance including risk management, escalation protocols, quality assurance, and standardized PM/agile methodology • Serve as the senior client relationship owner for state accounts. Drive organic growth through strategic account planning, cross-sell and expansion conversations, and proactive identification of follow-on opportunities • Manage and develop a cross-functional delivery team including delivery managers, project managers, software engineers, interoperability analysts, and QA engineers. Maintain a forward-looking 60–90 day resourcing outlook • Standardize delivery processes, reporting, estimating, and agile practices across the portfolio. Build repeatable operational practices that support PHT’s growth and scaling objectives • Partner with the Technical & Offerings function to ensure architecture consistency, standards compliance, and reuse of repeatable solutions across projects • Collaborate with Growth & Market Development on strategic account planning and pursuit support for existing client expansion opportunities • Participate as a member of the PHT leadership team, contributing to division strategy, OKR development, and cross-functional decision-making

No direct experience in this exact role is needed — but you do need to be organised, dependable, quick to learn, and confident working in a fast-paced operational environment. We’ll give you the tools, training, and trust to grow fast in the world of live sports. 💸 Up to 20,000 USD per year on a full time, contractor contract 🌎 Fully remote working! ✨ Exciting high growth product, relied on by leading global brands, particularly within sports 💻 Working with the latest hardware, tech stack and tools This role follows a rotating shift pattern, including evenings and weekends, depending on live events. ABOUT US Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES What can you expect? You'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and help ensure smooth live operations across a 24-hour schedule. You'll work closely with exciting sports clients and content, gaining unique experience in a fast-moving live environment. This role will provide you with the opportunity to: - Execute live content operations for clients, ensuring content is published accurately and on time. - Manage detail-heavy, repeatable workflows with consistency and a high standard of quality. - Monitor live content activity and respond quickly to issues, deadlines, and changing priorities during events. - Use judgement to resolve routine operational issues independently, escalating when needed and with clear context. - Maintain strong quality control across client content and live workflows. - Work across internal tools and systems to keep operations running smoothly and efficiently. - Support the delivery of a reliable, high-quality experience for clients and end users. - Embrace AI-first ways of working, showing curiosity about new tools and a willingness to adopt better, faster ways of operating. - Identify opportunities to improve workflows, reduce errors, and make day-to-day operations more effective. QUALIFICATIONS What's important to us: - Reliable access to a stable internet connection and a suitable remote working setup. - Flexibility to work rotating shifts, including evenings, weekends, and hours aligned with live events and US coverage needs. - A strong track record of getting operational work done accurately, reliably, and on time. - Exceptional attention to detail and the ability to maintain high standards in repetitive but business-critical tasks. - Strong organisational skills, with the ability to manage multiple priorities and stay calm under pressure. - Ability to follow established processes consistently, while also applying good judgement when something falls outside the playbook. - Comfortable working independently and taking ownership of problems before escalating. - Confidence in figuring things out, using available resources, and making sensible decisions in fast-moving situations. - Curious, coachable, and quick to learn new tools, systems, and ways of working, including AI-enabled workflows. - Clear written communication and the ability to collaborate effectively with internal teams. - A proactive mindset with the energy to take initiative and keep work moving. What’s nice to have: - Experience in operations, content operations, publishing, coordination, moderation, or other execution-focused roles. - Experience in environments where accuracy, speed, judgement, and consistency all matter. - Experience handling live, time-sensitive, or deadline-driven work. - Experience using CMS platforms, spreadsheets, dashboards, ticketing systems, or workflow tools. - Experience identifying issues, solving routine problems independently, and knowing when escalation is truly needed. - Experience improving processes or making day-to-day operational workflows more efficient. - Experience in a SaaS, media, sports, or digital content environment. - A strong interest in sports and live events. RECRUITMENT PROCESS Firstly, you will be invited to complete an online video interview. Secondly, if the initial call goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for). And that’s it! ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.