Title: Part Time Healing Arts Receptionist 57 Interlaken Rd. - Stockbridge, MA 01262 Salary Range $17.54 - $17.54 Hourly Position Type Part Time Job Shift Any Education Level High School Diploma or GED Travel Percentage None Category Customer Service Job Description: About Us Kripalu Center is the largest yoga and wellness retreat center in the United States and a nonprofit educational organization dedicated to supporting individuals and communities in realizing their full potential through the transformative wisdom and practice of yoga. Rooted in mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through immersive, experiential learning. Its campus is located in the Berkshires of Western Massachusetts. Kripalu offers a wide range of guest experiences, including day passes, multi-day programs, signature trainings, online learning, group retreats, and programs led by visiting thought leaders and presenters. The Healing Arts Department is a core part of the Kripalu guest experience, offering a variety of bodywork, therapeutic, and wellness services that support relaxation, restoration, and healing. The team works collaboratively to create a professional, nurturing environment where guests feel cared for and supported throughout their stay. Kripalu is committed to fostering a workplace and community that prioritizes a sense of belonging for all employees, presenters, and guests. We seek individuals who are eager to contribute to an evolving organization grounded in timeless yogic principles and modern practices of leadership and accountability. Position Summary The Receptionist for the Healing Arts Department provides a warm, welcoming environment and creates positive first impressions for guests. This role supports daily operations through administrative responsibilities and dispensary support, ensuring a seamless and high-quality guest experience. Schedule Requirements - Must be available to work evening and weekend shifts - Position requires a minimum commitment of 18+ hours per week Accountabilities - Check in guests for services, including scheduling, modifying, and canceling appointments - Open and close the department daily in accordance with standard operating procedures - Support linen room maintenance and dispensary operations, ensuring product availability for all services - Respond to therapists' written requests related to facility and product needs - Work closely with therapists to ensure smooth appointment flow and a positive guest experience - Develop and maintain a strong understanding of all Healing Arts modalities and effectively communicate offerings to guests - Maintain a clean, safe, fully stocked, and organized work environment - Communicate clearly and professionally with guests, team members, supervisors, and therapists regarding any relevant occurrences or needs - Build effective relationships with guests by understanding expectations, addressing concerns, and offering practical solutions - Perform other duties as assigned Competencies - Demonstrates a commitment to equity, diversity, and inclusion - Upholds strong ethics, integrity, and values aligned with Kripalu's organizational principles - Approaches work with a collaborative mindset - Builds and maintains effective relationships with both internal and external stakeholders - Demonstrates flexibility and agility, supporting needs across departments as required - Cultivates a sense of joy, presence, and positivity in the workplace - Maintains knowledge and skills necessary to meet job expectations and stays current with relevant practices - Approaches experiences as opportunities for learning and growth - Takes responsibility for personal and professional development - Models Kripalu's values: service, presence, inquiry, compassion, practice, and integrity

• Responsible for sourcing, screening, and recommending qualified candidates • Embody and promote CIAT's values • Build strong talent pipelines • Coordinate with hiring managers • Conduct interviews to assess candidate qualifications • Support the pre-onboarding process • Execute recruitment strategies to meet hiring goals • Ensure all recruitment activities comply with company policies and relevant regulations

• The Senior Recruiter is responsible for Service Excellence throughout the recruitment cycle. • Acts as a brand ambassador for their client and partners with hiring managers in a consultative capacity. • Focused on delivering top talent for their hiring managers while providing proactive and timely communication on the status of the search. • Expected to stay abreast of industry and market specific information or trends that could impact the search. • Acts as a mentor to Recruiters as well as other team members. • Demonstrates innovation and outside of the box thinking with their search techniques. • Complete a detailed job scope conversation with the hiring leader to determine position specifications. • Timely review of applicants who have applied via the applicant tracking system. • Build and deploy effective recruitment marketing campaigns specific to the job opening. • Source candidates via resume databases and networking sites using sophisticated Boolean search language. • Source candidates via social media channels and deep web sourcing techniques. • Solicit and pursue referrals from business networks and/or internal referrals. • Provide value propositions uniquely tailored to each candidate situation and interest level in the job. • Prepare candidates for interviews; providing logistical information, interview schedule, appropriate attire and expectations for follow up from the recruiter; additional counsel as needed. • Ensure all candidates are provided with timely updates concerning the status of their applications and interviews. • Conduct professional and thoughtful phone interviews that are infused with industry/role specific probing questions as the conversation/interview dictates. • Compare candidate phone interview notes and skills assessments with requisition specifications to determine if the candidate is a match for the role. • Articulate a job offer and drives for candidate acceptance. • Partner with the hiring manager to ensure the offer is accepted by the candidate.

• Responsible for Service Excellence throughout the recruitment cycle. • Act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. • Serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader. • Lead a detailed job scope meeting with the hiring leader to determine position specifications and provide relevant market data. • Review of candidates who have applied via the Applicant Tracking System (ATS). • Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process. • Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources. • Source candidates via resume databases, search engines, and networking sites using Boolean search language. • Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities. • Ensure candidates are provided with timely updates concerning the status of their applications and interviews. • Draft and utilize phone interview templates and use independent judgment to compare candidate notes and skills assessments to determine fit. • Partner with the hiring leader to determine offer details, using market data to support recommendations.