Role Description As a CXO Consultant 3, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience. - Places proactive calls with customers to welcome them and advise on authorized services and policies. - Engages and adopts new technology enhancements and features, sharing updates and promoting them internally and with customers. - Serves as a trusted advisor in mobility programs, learning about available services and translating them to meet individual customer needs. - Works to fully understand customer needs and concerns by asking questions, listening carefully, and providing sound guidance. - Regularly utilizes digital tools to access client policy information for timely and accurate communication. - Advises on services delivered by supplier partners and troubleshoots across service lines. - Demonstrates advanced skills in managing complex relocations. - Utilizes an omnichannel technology solution (phone, email, chat, etc.) to support customer interactions. - Partners internally with other customer support teams to ensure all customer needs are met. - Collaborates externally with supplier partners to coordinate authorized services for customers. - Ensures strong data integrity through regular upkeep of file notes and updates. - Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded. - Supports customer and client needs with a focus on quality, accuracy, and timeliness. Qualifications - High school diploma or equivalent. - University/college degree preferred. - 1 year work experience in global mobility. - 2 years in a customer experience, business operations role preferred. - International experience a plus, but not necessary. - Must be fluent in English; other languages are highly desired. - Experience providing highly organized delivery, problem-solving skills, and attention to detail. - Able to think creatively and navigate ambiguity to solve problems efficiently. - Strong accountability for success of customer experience. - Curiosity and hunger to learn and grow alongside a transforming organization. - Digitally focused with comfort utilizing multiple technology platforms. - Strong customer service and trusted advisor mindset. - Able to build trust across various customer types. - Displays confident, calm demeanor in difficult situations. - Excellent written, verbal communication, and interpersonal skills. - Fosters belonging and encourages authenticity. Requirements - Regularly attends mandatory, essential, and recommended training. - Completes other tasks/responsibilities as required to provide effective support. Benefits - Competitive salary and incentive plans. - Workplace flexibility for a balanced work/life approach. - Comprehensive benefits packages and wellness program. - Generous company-paid vacation days and holiday time. - Challenging, collaborative, diverse corporate culture. - Ongoing opportunities for learning and career development.

• Serve as a key technical resource, working with different teams to improve quality, boost performance, and support organizational goals. • Provide coaching and mentoring to a diverse team, offering guidance on company best practices and new industry trends. • Develop team members’ skills, supporting their growth, and encouraging a collaborative and inclusive workplace. • Collaborate with various stakeholders, utilizing analytical skills to spot trends and provide insights. • Make strategic recommendations to advance claims processes in line with business and industry changes. • Coach, mentor, and support the development of team members across the claims department. • Foster skill growth, career progression, and ensure team members excel in claim handling. • Lead and facilitate training, workshops, and peer mentoring programs in collaboration with training and development. • Provide oversight on losses of varying size, ensuring appropriate management and resolution. • Analyze business and stakeholder needs to recommend improvements and optimize claims procedures. • Drive the successful completion of strategic initiatives and projects supporting organizational objectives.

Sr Solution Consultant - HCM remote type Remote locations USA, NY, Home Office USA Remote time type Full Time Workday is looking for a Senior Solution Consultant with Human Capital Management experience to join our Financial Services industry focused on Medium and Large enterprise customer base clients. Our team demonstrates the value of next generation Human Capital Management Applications to Workday customers. Through interactive pre-sales discovery meetings, and by leveraging deep Human Resource skills and complex Enterprise Software product knowledge, Workday Solution Consultants provide Human Resource expertise, Executive presentations, and Workday HR product demonstrations, in partnership with our sales team, to customers throughout the sales cycle. Our team works in a highly complex environment that requires curiosity, flexibility, and drive. Responsibilities include: - The delivery of relevant technical product presentations, demonstrations, workshops, and seminars. - Creates detailed design and implementation specifications for complex products/applications/solutions - To assist in the closure of sales opportunities by demonstrating a complete understanding of and resolving questions regarding our solution, services, and training. - To contribute to the qualification of opportunities, proposed demonstration criteria, proof of concept system builds and sales cycle closure plans. - Supporting all sales, marketing, technical and channel objectives. - To assist sales in the response to RFIs - Participate in discovery sessions alongside sales to ask qualifying questions and understand pain points, current business processes, and ideal future state - Uses in-depth HCM knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations - Ability to travel up to 40% of the time About You Basic Qualification: Sr Solution Consultant: - 5+ years of extensive human resource domain expertise (Core HR, Talent, Recruitment, Learning, Payroll, etc.). - 3+ years of business experience with relevant cloud-based human capital management applications (e.g. Infor, Greenhouse, iCims, SAP, Oracle, UKG and Ceridian etc.) - 3+ years in a presales, sales consulting AND/OR implementation role Other Qualifications: - Enterprise Cloud Experience: Experience in a pre-sales, implementation, or strategic consulting role within cloud-based HCM ecosystems (e.g., Workday, SAP, Oracle, etc.). - Financial Services Industry Focus (Preferred): Experience navigating the complexities of Banking, Insurance, or Fintech sectors. - Executive Presence: Ability to command a room at the C-Suite level and influence complex decision-making processes. - Value-Based Selling: Expert-level discovery skills with the ability to translate technical requirements into a compelling vision for digital transformation. - Agility: A self-starter who thrives in ambiguous, high-stakes environments and can manage multiple concurrent projects with precision. - Adaptability: Comfortable with high-velocity and magnitude of change. Leans into change as a growth opportunity and embraces a continuous improvement mindset. - Creativity: Generates unique ideas or approaches to improve the work with a willingness to innovate and take calculated risks. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Primary Location: USA.NY.Home Office Primary Location Base Pay Range: $126,000 USD - $189,000 USD Additional US Location(s) Base Pay Range: $126,000 USD - $189,000 USD Additional Considerations: If performed in Colorado, the pay range for this job is $126,000 USD - $189,000 USD based on min and max pay range for that role if performed in CO.

• Utilize clinical skills to coordinate, document, and communicate all aspects of the utilization/benefit management program • Apply critical thinking and knowledge in clinically appropriate treatment, evidence-based care, and medical necessity criteria • Consult and lend expertise to other internal and external constituents • Gather clinical information and apply the appropriate medical necessity criteria/guidelines • Utilize clinical experience to evaluate and facilitate appropriate healthcare services/benefits • Identify members who may benefit from care management programs