• Evaluate, test, and validate Android-based tablets, payment pucks, cases, hubs, and peripherals to ensure hardware reliability and compatibility with our software. • Diagnose and troubleshoot hardware issues including over-voltage failures, charging problems, water ingress, WiFi performance issues, and peripheral connectivity problems. • Develop and execute structured test plans for hardware components, accessories, and environmental conditions. • Identify root causes of hardware failures and recommend corrective actions, design improvements, or alternative hardware options. • Build a systematic approach for hardware evaluation, including test matrices, acceptance criteria, and repeatable validation processes. • Partner with Product, Engineering, and Infrastructure teams to ensure hardware decisions align with product requirements and field realities. • Assess and compare multiple hardware options (tablets, cases, hubs, peripherals) and provide data-driven recommendations. • Create documentation, runbooks, and evaluation frameworks to scale hardware testing and reduce reliance on external vendors. • Support field teams by analyzing real-world failure data and replicating issues in controlled environments. • Serve as the internal subject-matter expert for hardware reliability, electrical behavior, and device-level performance.

• Designing, implementing and maintaining automated test suites across different test levels • Developing self-contained automated tests, including owning and managing the required test data to ensure reliable, independent and repeatable test execution • Developing test automation frameworks and tooling using TypeScript and modern automation technologies • Integrating automated tests into CI/CD pipelines • Contributing to the overall automated testing architecture, ensuring scalability, maintainability and stability of test solutions in a multi-environment setup • Collaborating closely with relevant teams to improve testability and test coverage • Gradually taking ownership of automated testing topics

• Support Intune administration and engineering, to include compliance policies for conditional access, application deployment and patching, management and troubleshooting • Test newly released patches against the current hardware stack in development, test, and production environments. • Validate expected results from applied Intune policies on operating systems. • Test updates and hot fixes to ensure compatibility in the environment. • Use Windows Update for Business to keep Windows workstations patched to correct levels • Create and deploy Intune configurations, policies, and settings • Manage and maintain Windows 11 workstation baseline configurations • Support and troubleshooting for Windows Autopilot • Identify, analyze, and resolve system problems with both short-term workarounds and long-term solutions • Package software and updates for deployment in the test and production environments. • Develop and test Windows Defender Application Control (WDAC) policies to support secure application control across development, test, and production environments. • Document and develop standardized processes for testing security policies and procedures across the environment. • Develop security baselines based on the recommendations from the Engineering and Security teams. • Create reports on device compliance, application deployment, patch management, and software inventory • Write PowerShell scripts to automate systems administration tasks • Respond to escalated service desk/team requests • Provide guidance and work leadership to less-experienced systems engineers • Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments • Serves as liaison with clients, participating in meetings to ensure client needs are met • Participates in special projects as required

This program provides IT services focused on building, securing, and operating the Department of Veteran Affairs LGY’s home loan product-line technology. The contract’s purpose is to modernize and sustain critical home loan technology systems that support LGY’s delivery of mortgage-related services to program stakeholders, to provide continuous delivery and security integration. **Position Description:** The Performance Developer will support the Department of Veterans Affairs (VA) Loan Guaranty Service (LGY). The Performance developer will be responsible for building the observability & monitoring artifacts, telemetry and logging that supports serverless system performance, diagnosing performance bottlenecks, and supporting performance optimization efforts across the LGY platform. The Performance Developer will not just write Lambda code, they will own the engineering pattern for how LGY Lambda services are built, instrumented with AWS ADOT, deployed through CI/CD, tested, and monitored in Dynatrace & Splunk. This role works closely with development first and then assists operations teams to ensure system performance scalability, and reliability across Salesforce and AWS-based integration services. The ideal candidate must have development experience working with API-driven systems, cloud infrastructure, and performance monitoring tools to develop & analyze telemetry, logs, and system metrics to identify and resolve performance issues.