Role Description The Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies. The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector. You Will - Customer Renewal Management: - Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. - Proactively engage with customers 90-180 days prior to contract expiration dates. - Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline. - Conduct renewal negotiations and secure contract extensions with minimal manual intervention. - Identify and mitigate renewal risks through data-driven insights and customer analytics. - Automation & Scalable Outreach: - Implement and optimize automated renewal workflows using CRM and marketing automation platforms. - Design and execute multi-channel outreach campaigns (email, in-app notifications, SMS). - Leverage automation tools to send personalized renewal reminders and follow-up sequences. - Utilize AI-powered tools to predict churn risk and trigger appropriate intervention campaigns. - Create and maintain automated renewal templates and communication sequences. - Customer Relationship Management: - Build and maintain strong relationships with key stakeholders at client organizations. - Provide exceptional customer service throughout the renewal process. - Address customer concerns, objections, and renewal blockers effectively. - Collaborate with Customer Success, Sales, and Support teams to ensure seamless customer experience. - Gather and act on customer feedback to improve renewal processes and customer satisfaction. - Data Analysis & Reporting: - Track and analyze key renewal metrics including retention rates, churn rates, and revenue impact. - Monitor customer engagement metrics and usage patterns to identify renewal opportunities. - Generate regular reports on renewal performance and pipeline health. - Utilize customer data and analytics to segment customers and personalize outreach strategies. - Maintain accurate customer records and renewal documentation in CRM systems. - Upselling & Cross Selling: - Identify expansion opportunities during the renewal process. - Collaborate with sales teams on larger expansion opportunities. - Promote new features, add-ons, and enhanced service packages. Qualifications - Bachelor's degree in Business, Marketing, Communications, or related field. - 2+ years of experience in renewal management, account management, customer success, or sales roles. - Previous experience in B2B SaaS, subscription-based services, or events/ticketing industry preferred. - Proven track record of managing high-volume customer portfolios. - Proficiency with CRM platforms (Salesforce, HubSpot, or similar). - Experience with marketing automation tools (Marketo, Pardot, Mailchimp, or similar). - Knowledge of customer success platforms (Gainsight, ChurnZero, or similar). - Familiarity with ticketing systems and event management software. - Strong Excel/Google Sheets skills for data analysis and reporting. - Experience with email automation and drip campaign tools. Benefits - Comprehensive benefits and a wellness package above and beyond standard medical benefits. - Global benefit programs designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. - Support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

Title: Remote Retention and Recovery Specialist | $17.00 an Hour! Location: Remote Job Description: Full time job requisition id JR103542 Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of company rental equipment. This includes receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints. This role… - Interacts with external and internal customers in a professional, helpful and courteous manner. - Manages incoming phone calls by responding to requests and assisting with inquiries. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions. - Implements solutions to issues and /or escalates unresolved issues. - Answers client questions using scripted and non-scripted responses. - Records details of calls and messages. - Maintains access to, and security of, highly sensitive materials. - Refers client complaints to appropriate parties. - Maintains protocol information supplied from reference materials, memos, and training sessions. - Places outbound calls to clients and client representatives to discuss returning company equipment. - Recognizes, documents, and alerts manager of trends in calls and communications received. - Maintains detailed files for documentation. - Updates customer files, as warranted. - Attempts to convert clients who lose coverage through government agencies/third parties to private pay clients and persuades clients to reconsider cancellation. - Identifies root causes and recommends process improvements in order to prevent future problems. - Maintains project productivity and quality goals. - Participate in other projects or duties as assigned. We are interested in speaking to individuals with the following… - High School Diploma or GED required. - Zero (0) plus years of experience. - Or equivalent combination of education and/or experience. - Self-motivation and the ability to work independently and with teams. - Proficient in the use of Word, Excel, Outlook, and PowerPoint. - Excellent oral and written communication skills. - Proficient in managing multiple tasks as the same time. - Ability to work flexible hours and overtime when needed. Hourly Rate: $17.00 an Hour! Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Role Description Buscamos un especialista en Bitrix24 con experiencia comprobada en la implementación, configuración, administración y personalización de la plataforma. El profesional será responsable de optimizar nuestro ecosistema digital, asegurar la correcta integración con nuestras herramientas externas y garantizar el uso eficiente de Bitrix24 por parte de todos los departamentos de la empresa. - Configuración avanzada de módulos de CRM, tareas, proyectos y automatizaciones. - Administración de usuarios, roles, permisos y flujos de trabajo internos. - Integración de Bitrix24 con herramientas externas (Zadarma, WhatsApp, correo corporativo, pasarelas de pago, APIs, etc.). - Implementación de reportes personalizados, tableros de control y analítica. - Soporte técnico y capacitación al equipo en el uso eficiente de la plataforma. - Resolución de incidencias técnicas y optimización continua del sistema. Qualifications - Experiencia demostrable en la configuración y administración de Bitrix24. - Conocimiento en integraciones con otras herramientas y plataformas digitales. - Habilidades de comunicación efectiva y capacidad para trabajar en equipo. - Capacidad para resolver problemas de manera creativa y eficiente. - Compromiso con los valores de empatía, inclusión e integridad en el entorno laboral. Benefits - Incorporación inmediata al equipo. - Compensación económica acorde a la experiencia y habilidades del candidato. - Participación en un proyecto internacional con oportunidades de desarrollo profesional. - Posibilidad de trabajo remoto, ofreciendo flexibilidad y oportunidades de crecimiento a largo plazo. Company Description Somos una plataforma de aprendizaje virtual que ofrece cursos cortos, prácticos y de alta calidad, creados específicamente para ejecutivos. Nuestra misión es brindarles las herramientas que necesitan para afrontar los desafíos del mercado actual, sin sacrificar su agenda. - Formación de alto impacto, cuando y donde la necesites. - Contenido de vanguardia: Nuestros cursos cubren temas cruciales como liderazgo en la era digital, inteligencia artificial aplicada a los negocios, gestión de equipos remotos y sostenibilidad corporativa. - Instructores de élite: Trabajamos con expertos de la industria, líderes de opinión y académicos de prestigio que comparten su experiencia real y aplicable. - Flexibilidad total: Nuestra plataforma 100% en línea permite a los ejecutivos aprender a su propio ritmo y desde cualquier dispositivo. Cada lección está diseñada para ser completada en 15-30 minutos, ideal para sus apretadas agendas.

Role Description We’re looking for a Retention Specialist (Permanent Work from home) to join our team in Manila. You will drive data-led product adoption and proactive account management across Lightspeed’s Hospitality customers by leveraging insights to better understand customer behaviour and performance. In this role, you will analyze data to identify growth opportunities, mitigate risks, and guide strategic actions, while ensuring data accuracy and integrity across the systems that power scalable customer success. - Analyze customer health and usage data to identify trends, improve data structures, and enhance reporting visibility for Account Managers. - Enable data-driven territory planning by leveraging CRM, financial, and market insights to prioritise customer engagement and drive retention, growth, and CLV. - Manage and optimise ChurnZero workflows, including plays, templates, and customer segmentation to support scalable AM operations. - Maintain strong spreadsheet and reporting capabilities to track portfolio performance and deliver ad hoc insights to stakeholders. - Identify and address GTM inefficiencies by tracking issues, escalating blockers, and improving workflows to enhance team productivity. - Support inbound triage and act as a key escalation point, coordinating across teams to resolve high-priority issues efficiently. - Drive customer retention and growth by identifying upsell opportunities, mitigating churn risks, and supporting best practices across the AM function. - Support strategic hospitality-focused projects. - Contribute as part of the wider team to achieve organisational objectives, even if this means doing things that aren’t strictly within the scope of your role. Qualifications - Must be highly proficient with spreadsheets. - Experience with ChurnZero, Salesforce, or similar SaaS tools is a major plus. - Hospitality industry experience is preferred. - Prior experience in Customer Success, Account Management, or Technical Support. Benefits - Market-leading salary package. - Permanent work from home setup. - Coworking space available, if needed. - We follow the PH holidays! - HMO for you and your 2 dependents (Maxicare). - 15 Vacation leaves. - 10 Sick leaves. - Government Mandated Benefits. - Food Allowance of 1000PHP per month. - Work from Home Allowance of 1000PHP per month. - Health and wellness benefit of 7500PHP per year. - Free LinkedIn Learning License. - Free access to Mental Health support and coaching services. - Opportunity to grow your career in a company that values internal mobility. - Exciting online and in-person events hosted regularly by our Manila Culture Club.