• Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received via phone, 1-855-CMS-1515 (1-855-267-1515), or email, CMS_FEPS@cms.hhs.gov. • Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT. • Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support. • Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors. • Provide general policy information supplied by the business owners and Tier 2 systems. • Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams. • Respond effectively and accurately to or properly route IT inquiries and escalations for The Centers for Medicaid and Medicare Services Marketplace Service Desk. • Provide the customer with accurate and complete responses; provide ticket status information, while meeting and exceeding service expectations. • Utilize a Knowledge Base to locate scripted answers and to thoroughly document information into the database. • Escalate requests to appropriate IT departments throughout the CMS Marketplace Service Desk organization to prevent work stoppage due to technology challenges. • Provides guidance to customer on next steps as well as summarizes the contact including the responses and the referrals.

• Managing Sales Lead intake from lead to close, including prequalifying incoming leads and conducting follow-up outreach via phone and email. • Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner. • Processing customer orders, validating purchase orders, and ensuring compliance with company policies. • Coordinating with internal teams to ensure timely and accurate order fulfillment. • Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally. • Collaborating with internal departments to resolve issues and provide necessary information. • Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery. • Handling casino/reservations registrations, ensuring accuracy and customer satisfaction. • Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications). • Supporting special projects as required to support the organization.

Title: Direct Support Professional - Hybrid/Mix Shift Location: PA-Leola - Work Setting: Healthcare Facilities - Category: Aide - Job Type: Contract - Full Time - Contract Duration: 13 - Position ID: 1138935 - Est. Pay: $840 / Week Job Description:The Direct Support Personnel II assists individuals with intellectual disabilities or mental health challenges with growth and development of interpersonal skills and activities of daily living in the home, community or residential setting. The Direct Support Personnel II works directly with the resident and provides supports for activities of daily living and adaptive skills. The Direct Support Personnel II should follow the guidance of the resident/ patients Individual Service Plan. Minimum Requirements: - High School diploma or its equivalent - Valid driver’s license - Valid and current auto insurance - Complies with all relevant professional standards of practice - Current CPR if applicable - TB questionnaire, PPD or chest x-ray if applicable - Current Health Certificate (per contract or state regulation) - Must meet all federal, state and local requirements - Must be at least 18 years of age - Demonstrates ability to prioritize tasks Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: - Competitive pay & weekly paychecks - Health, dental, vision, and life insurance - 401(k) savings plan - Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

• Serás la voz de nuestra marca, resolviendo consultas sobre pedidos, estados de entrega y garantías • Brindarás una atención multicanal premium (voz, chat y correo electrónico) • Garantizar una experiencia de usuario excepcional en cada interacción