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Wiser's Commerce Execution Suite is for brands, retailers, distributors, & brokers. Online or In-store. #wisersolutions
Engagement Manager
Location
Canada
Posted
24 days ago
Salary
$90K / year
Seniority
Mid Level
Job Description
Engagement Manager
Wiser Solutions, Inc.
• Define, lead and run implementations for the North America region • Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders • Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements • Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM • Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately • Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser. • Proven track record in customer support, communications and/or technical documentation • Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. • Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.
Job Requirements
- 2-3+ years of technical project management or similar experience
- Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations
- Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity
- Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
- Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
- Strong customer orientation – Passion for customer/user experience
- Excellent problem solving, analytical and technical troubleshooting skills
- Be meticulous and highly attentive to details
- Bachelor's degree in a technical domain preferred
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