• Provide technical support across all project execution phases, including commissioning, testing, acceptance, and handover • Supervise installation and commissioning activities for GIS substations at customer sites • Run troubleshooting activities involving field personnel and subcontractors • Maintain compliance with safety standards and company policies at all job sites • Ensure correct use of tools, equipment, vehicles, materials, and supplies at site locations • Oversee contracted maintenance activities to confirm work is completed effectively and efficiently • Maintain detailed site documentation including operational procedures, performance reports, test data, and equipment manuals • Coordinate and communicate internally and externally to enable smooth completion of site operations • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Provide technical support across all project execution phases, including commissioning, testing, acceptance, and handover • Supervise installation and commissioning activities for GIS substations at customer sites • Run troubleshooting activities involving field personnel and subcontractors • Maintain compliance with safety standards and company policies at all job sites • Ensure correct use of tools, equipment, vehicles, materials, and supplies at site locations • Oversee contracted maintenance activities to confirm work is completed effectively and efficiently • Maintain detailed site documentation including operational procedures, performance reports, test data, and equipment manuals • Coordinate and communicate internally and externally to enable smooth completion of site operations • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory. • Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field. • Provides product feedback on any issues/trends observed in the field and assists in developing solutions. • Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date. • Ensures tools, supplies, parts, etc. are well maintained and fully stocked. • Ensures maintenance and services are performed according to plans if in place. • Attends product specific training when required.

• Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory. • Understands company service contracts and ensures maintenance and services are performed according to those plans if in place. • Follows all relevant technical procedures per QSR requirements. • Provides consistent ongoing support to key customers through technical phone support, product installation, and service support to customers in the field. • Provides product feedback on any issues/trends observed in the field and assists in developing solutions. • Reports any observed deviations from established product quality standards and specifications to appropriate in-house team members. • Reports any delays in providing scheduled service to the Supervisor, Field Service for escalation. • Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date; likewise, ensures tools, supplies, parts, etc. are well-maintained and fully stocked. • Reports all complaints discovered in the field according to quality system requirements. • Attends product specific training when required. • Promotes acquisition of service agreements by advising customers on the range of services available.