• Create custom records, fields, forms, and scripts to meet business needs. • Connect NetSuite with external systems and automate data flows. • Decide when standard configuration is sufficient versus when custom development is required. • Establish testing criteria, deploy scripts, and ensure system stability. • Deliver enhancements, performance improvements, and scaling solutions after go-live.

Design and maintain web applications while ensuring performance, scalability, and security. Collaborate with Business Analysts to translate requirements and support testing, deployment, and integration efforts across the full stack.

Role Description We are building Security Benefit’s first true in-house Experience Service Center: a digital-first, AI-assisted operation that supports our customers in the moments that matter most. Routine inquiries are handled by self-service. The complex ones come into our Operations specialists, who open to a screen that has already classified the question, assembled the customer context, and drafted a recommended response. As the Senior Software Engineer for the Experience Center, you will be the technical lead for the full internal build: - Operations portal - Case workflows - Agent assist surfaces - Integrations that bring customer context, AI-drafted responses, and back office data to specialists at the moment of contact You will be hands on first, writing code daily, especially in the early stages, and you will set technical direction, own architecture, mentor the engineers on the team, and raise the bar for how internal-facing software gets built at Security Benefit. This role is fully remote. The Senior Software Engineer reports to the Head of AI and Innovation. - Lead the Experience Center build end to end, from problem framing and architecture through production deployment and operations. - Drive outcome-based delivery for the Experience Center: partner with product to define the customer and business outcomes that matter, validate impact after launch, and prioritize work by the outcome it enables, not the features it ships. - Set technical direction and patterns for the Experience Center stack, in close coordination with the Staff Software Engineer leading the customer-facing Digital Experience track. - Personally write, review, and ship production code daily, especially during the foundational phase of the build. - Architect integrations with our internal generative AI platform, Salesforce, our core policy administration systems, and our telephony and CTI layer. - Establish and enforce engineering standards for the Experience Center: code review, testing, CI/CD, security, performance, accessibility. - Mentor and coach Software Engineers on the Experience Center team, and raise the team’s collective technical capability. - Champion AI-assisted coding tools (Cursor, Claude Code, Codex) and define the patterns that make them work in production. - Partner with UX, AI Engineering, automation, the Data Platform team, and the Service Excellence and Experience product team. - Lead incident response and post-incident review for the systems you own. - Maintain solution design documents, architecture decision records, runbooks, and onboarding material that scale the team’s knowledge. Qualifications - 6+ years of professional software engineering experience, including time spent as a tech lead or senior IC on an operations-critical or customer-impacting product. - Demonstrated experience leading the design and delivery of a non-trivial system end to end on AWS, including serverless components. - Strong working experience with Snowflake or a comparable cloud data warehouse. - Daily, fluent use of AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or equivalent), with a clear point of view on how a team should adopt them. - Experience building or substantially contributing to internal-facing software for contact centers, operations teams, or other always-on workflows is strongly preferred. - A track record of mentoring and growing other engineers, and of raising team-wide engineering quality. - Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience. Benefits - Competitive salary and annual incentive bonuses to reward your contributions. - 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance). - Paid parental leave after 90 days of service. - Comprehensive medical, dental & vision insurance. - 401(k) with company match, plus Profit Sharing & Savings Plan. - Short- and Long-Term Disability Insurance to give you peace of mind. - Flexible Spending Accounts for medical and dependent care. - Life Insurance to protect your loved ones. - Educational assistance to support your career development. - Associate assistance programs for your personal and professional well-being. Ready to Make an Impact? Apply today by visiting our career page to submit your resume. We’re excited to meet you!

Role Description We are building Security Benefit’s first true customer-facing digital experience: a unified self-service platform where our customers and the financial professionals who advise them can transact with us digitally, instantly, and securely. As the Staff Software Engineer for Digital Experience, you will be the technology lead responsible for enabling this platform end to end. This includes: - Authentication - The API gateway - The unified data layer - Fraud and identity - The customer-facing applications built on top You will be the senior-most individual contributor on the build, the technical anchor for our Digital Experience Center of Excellence, and the partner to our Enterprise Solution Architects on the architecture decisions that will shape the platform for years. You will remain hands-on, writing code, leading the hardest design work, and personally owning the most critical and complex systems. This is a Staff role with the influence of one and the build velocity of an early-stage team. There is a clear, public timeline. The work is visible at the highest levels of the company. This role is fully remote. The Staff Software Engineer reports to the Head of AI and Innovation. - Enable end-to-end customer-facing Digital Experience platform - Shape an outcome-based delivery model for the Digital Experience Center of Excellence - Set technical direction, patterns, and engineering standards for the Digital Experience Center of Excellence - Lead the hardest design work, and personally own the most critical and complex systems - Stay hands-on as an individual contributor - Partner with our Enterprise Solution Architects on enterprise-level architecture decisions - Architect integrations with core policy administration systems - Drive adoption of AI-assisted coding tools at the team and Center of Excellence level - Mentor Software Engineers across both the Digital Experience and the Experience Center pillars - Establish performance, reliability, security, and accessibility targets for the platform - Identify, prioritize, and act on technical debt, platform reuse, and developer productivity work - Communicate technical decisions, tradeoffs, and risk clearly to stakeholders Qualifications - 10+ years of professional software engineering experience - Demonstrated experience owning the architecture of a non-trivial customer-facing system end to end on AWS - Strong, current working experience with Snowflake or a comparable cloud data warehouse - Daily, fluent use of AI-assisted coding tools - Substantial experience building and operating customer-facing digital products in a regulated industry - A track record of setting standards and architecture for a multi-engineer team - Comfort operating cross-functionally with enterprise architecture, security, compliance, product, and design partners - Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience Requirements - Substantial time as a Staff or Principal individual contributor on a customer-facing product or platform - Experience with serverless technologies (Lambda, API Gateway, Step Functions, CloudFront, S3, DynamoDB or RDS) - Experience with data modeling, performance tuning, and integration with application services - Track record of helping a team adopt AI-assisted coding tools safely and productively Benefits - Competitive salary and annual incentive bonuses - 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance) - Paid parental leave after 90 days of service - Comprehensive medical, dental & vision insurance - 401(k) with company match, plus Profit Sharing & Savings Plan - Short- and Long-Term Disability Insurance - Flexible Spending Accounts for medical and dependent care - Life Insurance to protect your loved ones - Educational assistance to support your career development - Associate assistance programs for personal and professional well-being Company Description Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. - Named to Ward’s 50 list of top-performing life-health insurance companies - Recognized on the list of Ingram’s Top 100 Private Companies in the Kansas City area in 2024