Role Description We are building Security Benefit’s first true in-house Experience Service Center: a digital-first, AI-assisted operation that supports our customers in the moments that matter most. Routine inquiries are handled by self-service. The complex ones come into our Operations specialists, who open to a screen that has already classified the question, assembled the customer context, and drafted a recommended response. As the Senior Software Engineer for the Experience Center, you will be the technical lead for the full internal build: - Operations portal - Case workflows - Agent assist surfaces - Integrations that bring customer context, AI-drafted responses, and back office data to specialists at the moment of contact You will be hands on first, writing code daily, especially in the early stages, and you will set technical direction, own architecture, mentor the engineers on the team, and raise the bar for how internal-facing software gets built at Security Benefit. This role is fully remote. The Senior Software Engineer reports to the Head of AI and Innovation. - Lead the Experience Center build end to end, from problem framing and architecture through production deployment and operations. - Drive outcome-based delivery for the Experience Center: partner with product to define the customer and business outcomes that matter, validate impact after launch, and prioritize work by the outcome it enables, not the features it ships. - Set technical direction and patterns for the Experience Center stack, in close coordination with the Staff Software Engineer leading the customer-facing Digital Experience track. - Personally write, review, and ship production code daily, especially during the foundational phase of the build. - Architect integrations with our internal generative AI platform, Salesforce, our core policy administration systems, and our telephony and CTI layer. - Establish and enforce engineering standards for the Experience Center: code review, testing, CI/CD, security, performance, accessibility. - Mentor and coach Software Engineers on the Experience Center team, and raise the team’s collective technical capability. - Champion AI-assisted coding tools (Cursor, Claude Code, Codex) and define the patterns that make them work in production. - Partner with UX, AI Engineering, automation, the Data Platform team, and the Service Excellence and Experience product team. - Lead incident response and post-incident review for the systems you own. - Maintain solution design documents, architecture decision records, runbooks, and onboarding material that scale the team’s knowledge. Qualifications - 6+ years of professional software engineering experience, including time spent as a tech lead or senior IC on an operations-critical or customer-impacting product. - Demonstrated experience leading the design and delivery of a non-trivial system end to end on AWS, including serverless components. - Strong working experience with Snowflake or a comparable cloud data warehouse. - Daily, fluent use of AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or equivalent), with a clear point of view on how a team should adopt them. - Experience building or substantially contributing to internal-facing software for contact centers, operations teams, or other always-on workflows is strongly preferred. - A track record of mentoring and growing other engineers, and of raising team-wide engineering quality. - Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience. Benefits - Competitive salary and annual incentive bonuses to reward your contributions. - 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance). - Paid parental leave after 90 days of service. - Comprehensive medical, dental & vision insurance. - 401(k) with company match, plus Profit Sharing & Savings Plan. - Short- and Long-Term Disability Insurance to give you peace of mind. - Flexible Spending Accounts for medical and dependent care. - Life Insurance to protect your loved ones. - Educational assistance to support your career development. - Associate assistance programs for your personal and professional well-being. Ready to Make an Impact? Apply today by visiting our career page to submit your resume. We’re excited to meet you!

Role Description We are building Security Benefit’s first true customer-facing digital experience: a unified self-service platform where our customers and the financial professionals who advise them can transact with us digitally, instantly, and securely. As the Staff Software Engineer for Digital Experience, you will be the technology lead responsible for enabling this platform end to end. This includes: - Authentication - The API gateway - The unified data layer - Fraud and identity - The customer-facing applications built on top You will be the senior-most individual contributor on the build, the technical anchor for our Digital Experience Center of Excellence, and the partner to our Enterprise Solution Architects on the architecture decisions that will shape the platform for years. You will remain hands-on, writing code, leading the hardest design work, and personally owning the most critical and complex systems. This is a Staff role with the influence of one and the build velocity of an early-stage team. There is a clear, public timeline. The work is visible at the highest levels of the company. This role is fully remote. The Staff Software Engineer reports to the Head of AI and Innovation. - Enable end-to-end customer-facing Digital Experience platform - Shape an outcome-based delivery model for the Digital Experience Center of Excellence - Set technical direction, patterns, and engineering standards for the Digital Experience Center of Excellence - Lead the hardest design work, and personally own the most critical and complex systems - Stay hands-on as an individual contributor - Partner with our Enterprise Solution Architects on enterprise-level architecture decisions - Architect integrations with core policy administration systems - Drive adoption of AI-assisted coding tools at the team and Center of Excellence level - Mentor Software Engineers across both the Digital Experience and the Experience Center pillars - Establish performance, reliability, security, and accessibility targets for the platform - Identify, prioritize, and act on technical debt, platform reuse, and developer productivity work - Communicate technical decisions, tradeoffs, and risk clearly to stakeholders Qualifications - 10+ years of professional software engineering experience - Demonstrated experience owning the architecture of a non-trivial customer-facing system end to end on AWS - Strong, current working experience with Snowflake or a comparable cloud data warehouse - Daily, fluent use of AI-assisted coding tools - Substantial experience building and operating customer-facing digital products in a regulated industry - A track record of setting standards and architecture for a multi-engineer team - Comfort operating cross-functionally with enterprise architecture, security, compliance, product, and design partners - Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience Requirements - Substantial time as a Staff or Principal individual contributor on a customer-facing product or platform - Experience with serverless technologies (Lambda, API Gateway, Step Functions, CloudFront, S3, DynamoDB or RDS) - Experience with data modeling, performance tuning, and integration with application services - Track record of helping a team adopt AI-assisted coding tools safely and productively Benefits - Competitive salary and annual incentive bonuses - 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance) - Paid parental leave after 90 days of service - Comprehensive medical, dental & vision insurance - 401(k) with company match, plus Profit Sharing & Savings Plan - Short- and Long-Term Disability Insurance - Flexible Spending Accounts for medical and dependent care - Life Insurance to protect your loved ones - Educational assistance to support your career development - Associate assistance programs for personal and professional well-being Company Description Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. - Named to Ward’s 50 list of top-performing life-health insurance companies - Recognized on the list of Ingram’s Top 100 Private Companies in the Kansas City area in 2024

Role Description We are building a brand new in-house Experience Service Center: a digital-first, AI-assisted operation that supports our customers in the moments that matter most. Routine inquiries are handled by self-service. The complex ones come into our Operations specialists, who open to a screen that has already classified the question, assembled the customer context, and drafted a recommended response. As a Software Engineer on this team, you will help build that screen, and the workflows, integrations, and back office tooling behind it. You will work on a modern AWS serverless stack with a Snowflake-backed data layer, integrate with our internal generative AI platform and our core policy administration systems, and ship code that operations specialists rely on every minute of the workday. The Experience Service Center is one of the most visible builds at Security Benefit this year, and you will be in on the ground floor. This role is fully remote. The Software Engineer reports to the Head of AI and Innovation. - Work up and down the full stack to ship features end to end, from the front end specialists see, through the APIs and services behind it, to the data and integration layers underneath. - Build the internal Experience Center portal that our specialists use, including case workflows, agent assist, supervisor views, and admin tooling. - Build and maintain the integrations that bring customer context, AI-drafted responses, and back office data to specialists at the moment of contact. - Develop the API and service layer that classifies inbound inquiries, assembles customer context, and routes work to the right specialist with a prepared brief. - Build data-backed views and reporting against Snowflake to give supervisors and operations leadership visibility into volume, queue health, and agent productivity. - Use AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot) as a standard part of your day, in a team that has invested in those tools and built a real point of view on how to use them well. - Experiment with new AI tools, models, and techniques as they emerge, and bring back the patterns that work for the team. - Write, test, and deploy services on AWS using serverless components (Lambda, Step Functions, API Gateway, S3, DynamoDB) and modern CI/CD. - Partner with UX designers and product managers to turn workflow research and operations interviews into shippable features. - Monitor, troubleshoot, and continually improve the systems you ship. Qualifications - 2 to 4 years of experience as a software engineer building web applications, APIs, or internal business software. - Comfort working up and down the full stack: front end, back end, data, and integration. - Hands-on experience shipping production applications on AWS using serverless components. - Working experience with Snowflake or a comparable cloud data warehouse. - Comfort with REST and event-driven APIs, including authentication, error handling, and retry semantics. - Daily use of AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or equivalent) as part of how you build, plus the curiosity to keep trying new ones. - A builder’s mindset: hard-working, high ownership, and energized by a fast-paced, foundational build. - Experience working in an Agile delivery model. - Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience. Benefits - Competitive salary and annual incentive bonuses to reward your contributions. - 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance). - Paid parental leave after 90 days of service. - Comprehensive medical, dental & vision insurance. - 401(k) with company match, plus Profit Sharing & Savings Plan. - Short- and Long-Term Disability Insurance to give you peace of mind. - Flexible Spending Accounts for medical and dependent care. - Life Insurance to protect your loved ones. - Educational assistance to support your career development. - Associate assistance programs for your personal and professional well-being. Ready to Make an Impact? Apply today by visiting our career page to submit your resume. We’re excited to meet you!

Title: Software QA Specialist Location: Belgrade Type: Full-Time Workplace: hybrid Category: Software Development Job Description: Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation. At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion. We are seeking a skilled Software QA Specialist with strong expertise in Python automation, performance / scalability testing and Kubernetes. In this role, you will design, implement, and manage end-to-end API integration tests in Python, to ensure our products meet the highest standards of quality and scalability. You will play a key role as a gatekeeper of product quality, enabling the delivery of robust, enterprise-grade networking software solutions. Responsibilities: • Develop and execute test strategies covering functional, regression, integration, performance, and scalability testing. • Design and automate API and system-level test cases using Python/Pytest, integrated into CI/CD pipelines. • Build and manage Kubernetes-based test environments to validate performance at scale. • Conduct and analyze performance/load testing using observability tools (e.g., Grafana). • Validate systems involving data platforms (e.g., data lakes, ClickHouse) ensuring data integrity, performance, and reliability. • Participate in testing of AI-driven systems, including agentic AI workflows, ensuring correctness, robustness, and scalability. • Track and manage test coverage, results, and defects in Jira. • Collaborate with engineering and product teams to ensure requirements are testable and products are release-ready. • Continuously research and recommend new testing tools, frameworks, and approaches. Qualifications: • Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience). • Strong Python automation skills with Pytest, including API and backend testing. • Hands-on experience with Kubernetes in testing or production environments. • Proven experience with performance and scalability testing in distributed systems. • Familiarity with CI/CD workflows (e.g., GitLab). • Strong analytical, problem-solving, and communication skills. Nice-to-Have: • Experience with cloud platforms (AWS, Azure, GCP). • Hands-on with performance/load testing tools (Locust, JMeter, k6). • Experience with AI/ML system testing, including validation of agentic or autonomous workflows. • Experience with UI automation (Playwright, Selenium). • Familiarity with VMware or other virtualization technologies. • Experience testing data-intensive systems (e.g., data lakes, analytical databases like ClickHouse or similar). • Solid understanding of networking concepts/protocols. • Professional certifications (CCNA, ISTQB, etc.). What We’re Looking For: We’re looking for a person who can step up and take ownership of quality at scale, bringing strong expertise in Python automation, Kubernetes, distributed systems, and modern data platforms. Experience or genuine interest in AI system testing, including agentic AI workflows, is highly valued. You are detail-oriented, proactive, and collaborative, with the ability to drive quality initiatives and deliver results in complex, data-driven environments. If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment. In addition, we offer a range of appealing perks, including: A Professional Development Budget Dedicated Wellness Days and Wellness Week A Lifestyle Spending Account An Employee Recognition Program Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team! BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.