• Own complex, multi-departmental initiatives spanning Operations, Finance, Compliance, and Technology from framing through delivery • Make real decisions on scope, approach, and trade-offs shaping how the work gets done, not just executing a plan handed to you • Translate strategic priorities into structured plans with clear scope, owners, timelines, and definitions of done • Run the operating mechanics of your initiatives working sessions, status reporting, risk tracking, decision logs with the discipline that gives leadership confidence the work is in hand • Step into ambiguous or high-pressure situations to resolve conflicts, rebalance resources, and keep critical deadlines on track • Sniff-test the business logic of the initiatives you lead unit economics, portfolio performance, operational trade-offs, and the assumptions underlying the plan to make sure the work is actually moving the right numbers • Build the analysis behind the recommendation not just the deck that wraps it • Connect day-to-day execution to underlying business outcomes; understand and articulate why the work matters, what success looks like in measurable terms, and when an initiative needs to be re-scoped or stopped • Brief executives with clarity on what’s happening, what’s at risk, and what to decide • Navigate complex stakeholder dynamics using influence, not authority to drive alignment between Engineering, Operations, Finance, and Compliance • Carry business logic into technical conversations many credit and operations decisions ultimately get implemented in code, and you should be fluent enough to hold productive conversations with Engineering on scope, trade-offs, and timelines • Partner with Finance on the analytical framing of your initiatives assumptions, forecasts, and the financial story behind the work • Adopt and improve the cadences, templates, and reporting that the PMO has established making them better through how you use them, not just adding to them • Help raise the bar on rigor across teams that are still maturing their project management practices, leading by example rather than by mandate

• Lead and manage cross-functional strategic growth initiatives from planning through execution, ensuring alignment with executive priorities, timelines, and business objectives. • Develop and maintain detailed project plans, status reports, risk logs, and accountability measures to drive visibility, execution, and successful outcomes across departments. • Partner closely with executive leadership to identify operational improvement opportunities, support organizational scaling efforts, and implement process enhancements that improve efficiency and overall performance. • Coordinate communication and collaboration among internal stakeholders, vendors, and leadership teams to ensure timely decision-making and effective project delivery. • Monitor project progress, proactively identify risks or roadblocks, and implement mitigation strategies to keep initiatives on track. • Analyze project outcomes, key performance indicators, and business impact metrics to provide recommendations and support data-driven growth strategies. • Facilitate meetings, track action items, and ensure follow-through on deliverables and deadlines. • Support change management efforts by helping teams adapt to new processes, systems, and organizational initiatives. • Other duties & special projects, as assigned and based on business needs.

• Serve as the primary liaison to the Government on all contract issues and policy matters, coordinating with the CMS Contracting Officer (CO) and Contracting Officer’s Representative (COR). • Lead the post-award Kick-Off Meeting and orientation briefing within seven (7) business days of award, addressing management approach, project work plan, staffing, communications, risk management, and configuration management. • Develop, maintain, and execute the Project Management Plan and Integrated Master Schedule (IMS), revising the work plan no more frequently than monthly as project conditions evolve. • Manage project staff and any subcontractors to meet timelines established for both standard and expedited review of Eligibility Determinations and Payment Determinations. • Ensure timely delivery of high-quality deliverables, including the Audit Strategy, Audit Roadmap, individual audit reports, the Preliminary and Final Annual Audit Reports, and the Operational Readiness and Transition Report. • Advise CMS in a timely manner of any difficulties arising from contract administration, including sudden increases in inquiry or appeal volume and the team’s ability to absorb workload challenges; manage project costs. • Provide quality assurance on all draft audit reports to ensure sufficient rationale is documented for every audit decision. • Lead recruiting, retention, onboarding, and replacement of qualified personnel; scale resources in response to evolving audit volumes and program needs. • Oversee subcontractor performance and cost controls, ensuring that any use of subcontractors and consultants is selective, strategic, and does not increase project cost. • Own the contractor’s Quality Control Plan and continuous improvement processes; use performance data to refine processes during Phase 1 and support the transition to Phase 2. • Safeguard sensitive healthcare information and ensure all work complies with the No Surprises Act, the Federal IDR regulations at 45 CFR 149.510, applicable HHSAR clauses, and all contract security and privacy requirements.

• Serve as the primary liaison to the Government on all contract issues and policy matters, coordinating with the CMS Contracting Officer (CO) and Contracting Officer’s Representative (COR). • Lead the post-award Kick-Off Meeting and orientation briefing within seven (7) business days of award, addressing management approach, project work plan, staffing, communications, risk management, and configuration management. • Develop, maintain, and execute the Project Management Plan and Integrated Master Schedule (IMS), revising the work plan no more frequently than monthly as project conditions evolve. • Manage project staff and any subcontractors to meet timelines established for both standard and expedited review of Eligibility Determinations and Payment Determinations. • Ensure timely delivery of high-quality deliverables, including the Audit Strategy, Audit Roadmap, individual audit reports, the Preliminary and Final Annual Audit Reports, and the Operational Readiness and Transition Report. • Advise CMS in a timely manner of any difficulties arising from contract administration, including sudden increases in inquiry or appeal volume and the team’s ability to absorb workload challenges; manage project costs. • Provide quality assurance on all draft audit reports to ensure sufficient rationale is documented for every audit decision. • Lead recruiting, retention, onboarding, and replacement of qualified personnel; scale resources in response to evolving audit volumes and program needs. • Oversee subcontractor performance and cost controls, ensuring that any use of subcontractors and consultants is selective, strategic, and does not increase project cost. • Own the contractor’s Quality Control Plan and continuous improvement processes; use performance data to refine processes during Phase 1 and support the transition to Phase 2. • Safeguard sensitive healthcare information and ensure all work complies with the No Surprises Act, the Federal IDR regulations at 45 CFR 149.510, applicable HHSAR clauses, and all contract security and privacy requirements.