• Serve as the primary liaison to the Government on all contract issues and policy matters, coordinating with the CMS Contracting Officer (CO) and Contracting Officer’s Representative (COR). • Lead the post-award Kick-Off Meeting and orientation briefing within seven (7) business days of award, addressing management approach, project work plan, staffing, communications, risk management, and configuration management. • Develop, maintain, and execute the Project Management Plan and Integrated Master Schedule (IMS), revising the work plan no more frequently than monthly as project conditions evolve. • Manage project staff and any subcontractors to meet timelines established for both standard and expedited review of Eligibility Determinations and Payment Determinations. • Ensure timely delivery of high-quality deliverables, including the Audit Strategy, Audit Roadmap, individual audit reports, the Preliminary and Final Annual Audit Reports, and the Operational Readiness and Transition Report. • Advise CMS in a timely manner of any difficulties arising from contract administration, including sudden increases in inquiry or appeal volume and the team’s ability to absorb workload challenges; manage project costs. • Provide quality assurance on all draft audit reports to ensure sufficient rationale is documented for every audit decision. • Lead recruiting, retention, onboarding, and replacement of qualified personnel; scale resources in response to evolving audit volumes and program needs. • Oversee subcontractor performance and cost controls, ensuring that any use of subcontractors and consultants is selective, strategic, and does not increase project cost. • Own the contractor’s Quality Control Plan and continuous improvement processes; use performance data to refine processes during Phase 1 and support the transition to Phase 2. • Safeguard sensitive healthcare information and ensure all work complies with the No Surprises Act, the Federal IDR regulations at 45 CFR 149.510, applicable HHSAR clauses, and all contract security and privacy requirements.

• Serve as the primary liaison to the Government on all contract issues and policy matters, coordinating with the CMS Contracting Officer (CO) and Contracting Officer’s Representative (COR). • Lead the post-award Kick-Off Meeting and orientation briefing within seven (7) business days of award, addressing management approach, project work plan, staffing, communications, risk management, and configuration management. • Develop, maintain, and execute the Project Management Plan and Integrated Master Schedule (IMS), revising the work plan no more frequently than monthly as project conditions evolve. • Manage project staff and any subcontractors to meet timelines established for both standard and expedited review of Eligibility Determinations and Payment Determinations. • Ensure timely delivery of high-quality deliverables, including the Audit Strategy, Audit Roadmap, individual audit reports, the Preliminary and Final Annual Audit Reports, and the Operational Readiness and Transition Report. • Advise CMS in a timely manner of any difficulties arising from contract administration, including sudden increases in inquiry or appeal volume and the team’s ability to absorb workload challenges; manage project costs. • Provide quality assurance on all draft audit reports to ensure sufficient rationale is documented for every audit decision. • Lead recruiting, retention, onboarding, and replacement of qualified personnel; scale resources in response to evolving audit volumes and program needs. • Oversee subcontractor performance and cost controls, ensuring that any use of subcontractors and consultants is selective, strategic, and does not increase project cost. • Own the contractor’s Quality Control Plan and continuous improvement processes; use performance data to refine processes during Phase 1 and support the transition to Phase 2. • Safeguard sensitive healthcare information and ensure all work complies with the No Surprises Act, the Federal IDR regulations at 45 CFR 149.510, applicable HHSAR clauses, and all contract security and privacy requirements.

Role Description The Senior Project Coordinator works with Project Managers, Clinical Trial Managers, Site Selection Team and Clinical Research Associates (CRA) to provide administrative and coordinating support for site activation activities and other site level deliverables through all phases of the clinical trial lifecycle. As a Senior Project Coordinator, you will take the lead to ensure timeframes, targets and the quality of the deliverables are in line with internal and external customer expectations. As a Senior member of the team, you work autonomously to ensure optimized site activation and maintenance and you may be asked to mentor junior project coordinators. This role will be perfect for you if: - You have a minimum of 2 years of experience as a Project Coordinator or equivalent position in clinical research and in the biotechnology, pharmaceutical, and/or CRO industry. - You have proven Site Start-Up experience in the management of clinical trials and/or staff in a global/multi-regional environment. - You have an interest in project administration and clinical research. - You want to have an impact in a fast-growing company. More specifically, the Senior Project Coordinator: - Prepare Investigator Sites to conduct clinical trials through the review and approval of essential clinical trial and regulatory documents. - Establishes site activation timelines with selected sites and coordinates activities to meet planned activation timelines. - Communicate with clinical sites during site start-up. - Collaborates with other functional departments to ensure alignment of activities to meet site activation targets. - Escalates to the Project Manager risks to site activation schedule. - Communicates directly with the study teams, external site staff, to ensure tasks and priorities are aligned to the defined study timelines. - Collects, reviews and files sites essential documents. - Ensures essential documentation is complete and of good quality to successfully first pass review for site activation. - Ensures that the electronic Trial Master File (eTMF) contains the relevant regulatory documents for site activation and ongoing study management. - Collects and distributes documents from / to sites. - Produces meeting minutes from project meetings. - Maintains ADI log. - Assigns documents for internal project-specific training and coordinates training reconciliation and documentation. - May assist with drafting of study documents and study plans for clinical trials. - Acts as a main point of contact for all site correspondences for non-protocol related issues. - Assists sites with local ethics submissions. - Assist internal and external teams with access to study-specific systems. - Assist with initiating and maintaining study files. - Assist with assembling and shipping the Investigator’s Study File. - Maintains project timeline dates, enrolment tracking tools, and study material inventory. - Prepares shipments of study supplies to clinical sites, when applicable. - Assists with preparation of Investigators’ Meeting. - Distributes study correspondence to sites. - Serves as in-house contact to support CRAs when traveling. - Reviews and reconciles investigators site and vendor payments. - Assists with project tracking activities and status reports preparation. - Participates in various administrative tasks as required to accomplish the goals of the project and the needs of the project team. - May support Health Authority inspection and pre-inspection activities. - May support audit preparation & Corrective Action / Preventative Action preparation for project related issues. - May perform project management duties on designated trials. - May mentor junior Project Coordinators and assist with onboarding activities. - May assist with process improvement and creation of training material within the Site Activation and Project Coordination department. Qualifications - Bachelor’s degree in a field relevant to clinical research or equivalent experience. - Specialized graduate diploma in drug development is an asset. Requirements - Minimum of 2 years of experience as a Project Coordinator or equivalent position in clinical research and in the biotechnology, pharmaceutical, and/or CRO industry. - Proven Site Start-Up experience in the management of clinical trials and/or staff in a global/multi-regional environment. - Good knowledge of essential documentation requirements for clinical trials. - Proficiency in English (written and oral) is required. - Bilingual French and English or fluency in another European or Asian language is an asset. - Excellent knowledge and competency in Word, Excel, and Power Point. - Ability to prioritize multiple assignments to meet deadlines. - Attention to detail. - Quick learner, good adaptability and versatile. - Strong organizational, communication, problem-solving and multi-tasking skills. - Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines. Benefits - Flexible work schedule. - Permanent full-time position. - Company benefits package. - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Indero only accepts applicants who can legally work in Europe.

Role Description We are looking for a highly organized, customer-focused, and detail-oriented Project Coordinator to help manage and coordinate remodeling projects from start to finish. In this role, you will serve as one of the key points of contact between clients, installation teams, sales representatives, and internal departments to ensure projects move smoothly, timelines are met, and customers receive an excellent experience throughout their remodeling journey. If you enjoy decorating, design, organization, customer service, problem-solving, and the satisfaction of helping transform homes and improve lives, this role may be the perfect fit for you. You’ll play a major role in creating positive customer experiences that generate reviews, referrals, repeat business, and long-term client satisfaction. You will receive training and ongoing support and initially work closely with leadership to ensure successful onboarding and project execution. Key Responsibilities - Coordinate kitchen, bath, and flooring remodeling projects from beginning to completion - Serve as the main point of contact and introduce yourself to clients as the Project Coordinator/Project Lead - Schedule installation appointments with homeowners and installation teams - Maintain consistent communication with clients regarding project updates, timelines, and expectations - Order products and materials related to each remodeling project - Manage project documentation and maintain accurate records - Facilitate financing applications and required documentation - Collect payments related to the project and submit them to the office accurately and on time - Work closely with Sales, Installations, and Operations teams to ensure project success - Proactively identify and resolve potential project issues before escalation - Ensure a positive client experience that drives customer satisfaction, reviews, referrals, and repeat business - Maintain organized workflows and timely follow-ups with customers and internal teams Qualifications - Excellent English communication skills (written and verbal) - Background in construction, kitchen and bath remodeling, dispatch, logistics, or project coordination is a PLUS. - Working in Architecture, Interior Design, and project management industry is an ADVANTAGE. - Ability to manage time effectively and prioritize multiple projects - Strong customer service and people skills - Problem-solving and negotiation skills - Ability to perform in a fast-paced environment and manage stress effectively Ideal Candidate - Positive and enthusiastic - Honest and dependable - Loyal team player - Customer-focused and empathetic - Strong problem solver - Organized and detail-oriented - Motivated and goal-driven - Confident and professional - Adaptable and coachable - Committed to continuous learning - Strong communicator with a “can-do” attitude Benefits - Competitive hourly pay + production bonus - Weekly Pay - Health Stipend - 1 Week Paid Vacation (After 1 calendar year) - National Holiday Bonus - Referral Bonus - Contests and Spiffs - Opportunities for Growth - Continued Education & Training