• Lead and manage cross-functional strategic growth initiatives from planning through execution, ensuring alignment with executive priorities, timelines, and business objectives. • Develop and maintain detailed project plans, status reports, risk logs, and accountability measures to drive visibility, execution, and successful outcomes across departments. • Partner closely with executive leadership to identify operational improvement opportunities, support organizational scaling efforts, and implement process enhancements that improve efficiency and overall performance. • Coordinate communication and collaboration among internal stakeholders, vendors, and leadership teams to ensure timely decision-making and effective project delivery. • Monitor project progress, proactively identify risks or roadblocks, and implement mitigation strategies to keep initiatives on track. • Analyze project outcomes, key performance indicators, and business impact metrics to provide recommendations and support data-driven growth strategies. • Facilitate meetings, track action items, and ensure follow-through on deliverables and deadlines. • Support change management efforts by helping teams adapt to new processes, systems, and organizational initiatives. • Other duties & special projects, as assigned and based on business needs.

• Serve as the primary liaison to the Government on all contract issues and policy matters, coordinating with the CMS Contracting Officer (CO) and Contracting Officer’s Representative (COR). • Lead the post-award Kick-Off Meeting and orientation briefing within seven (7) business days of award, addressing management approach, project work plan, staffing, communications, risk management, and configuration management. • Develop, maintain, and execute the Project Management Plan and Integrated Master Schedule (IMS), revising the work plan no more frequently than monthly as project conditions evolve. • Manage project staff and any subcontractors to meet timelines established for both standard and expedited review of Eligibility Determinations and Payment Determinations. • Ensure timely delivery of high-quality deliverables, including the Audit Strategy, Audit Roadmap, individual audit reports, the Preliminary and Final Annual Audit Reports, and the Operational Readiness and Transition Report. • Advise CMS in a timely manner of any difficulties arising from contract administration, including sudden increases in inquiry or appeal volume and the team’s ability to absorb workload challenges; manage project costs. • Provide quality assurance on all draft audit reports to ensure sufficient rationale is documented for every audit decision. • Lead recruiting, retention, onboarding, and replacement of qualified personnel; scale resources in response to evolving audit volumes and program needs. • Oversee subcontractor performance and cost controls, ensuring that any use of subcontractors and consultants is selective, strategic, and does not increase project cost. • Own the contractor’s Quality Control Plan and continuous improvement processes; use performance data to refine processes during Phase 1 and support the transition to Phase 2. • Safeguard sensitive healthcare information and ensure all work complies with the No Surprises Act, the Federal IDR regulations at 45 CFR 149.510, applicable HHSAR clauses, and all contract security and privacy requirements.

• Serve as the primary liaison to the Government on all contract issues and policy matters, coordinating with the CMS Contracting Officer (CO) and Contracting Officer’s Representative (COR). • Lead the post-award Kick-Off Meeting and orientation briefing within seven (7) business days of award, addressing management approach, project work plan, staffing, communications, risk management, and configuration management. • Develop, maintain, and execute the Project Management Plan and Integrated Master Schedule (IMS), revising the work plan no more frequently than monthly as project conditions evolve. • Manage project staff and any subcontractors to meet timelines established for both standard and expedited review of Eligibility Determinations and Payment Determinations. • Ensure timely delivery of high-quality deliverables, including the Audit Strategy, Audit Roadmap, individual audit reports, the Preliminary and Final Annual Audit Reports, and the Operational Readiness and Transition Report. • Advise CMS in a timely manner of any difficulties arising from contract administration, including sudden increases in inquiry or appeal volume and the team’s ability to absorb workload challenges; manage project costs. • Provide quality assurance on all draft audit reports to ensure sufficient rationale is documented for every audit decision. • Lead recruiting, retention, onboarding, and replacement of qualified personnel; scale resources in response to evolving audit volumes and program needs. • Oversee subcontractor performance and cost controls, ensuring that any use of subcontractors and consultants is selective, strategic, and does not increase project cost. • Own the contractor’s Quality Control Plan and continuous improvement processes; use performance data to refine processes during Phase 1 and support the transition to Phase 2. • Safeguard sensitive healthcare information and ensure all work complies with the No Surprises Act, the Federal IDR regulations at 45 CFR 149.510, applicable HHSAR clauses, and all contract security and privacy requirements.

Role Description The Senior Project Coordinator works with Project Managers, Clinical Trial Managers, Site Selection Team and Clinical Research Associates (CRA) to provide administrative and coordinating support for site activation activities and other site level deliverables through all phases of the clinical trial lifecycle. As a Senior Project Coordinator, you will take the lead to ensure timeframes, targets and the quality of the deliverables are in line with internal and external customer expectations. As a Senior member of the team, you work autonomously to ensure optimized site activation and maintenance and you may be asked to mentor junior project coordinators. This role will be perfect for you if: - You have a minimum of 2 years of experience as a Project Coordinator or equivalent position in clinical research and in the biotechnology, pharmaceutical, and/or CRO industry. - You have proven Site Start-Up experience in the management of clinical trials and/or staff in a global/multi-regional environment. - You have an interest in project administration and clinical research. - You want to have an impact in a fast-growing company. More specifically, the Senior Project Coordinator: - Prepare Investigator Sites to conduct clinical trials through the review and approval of essential clinical trial and regulatory documents. - Establishes site activation timelines with selected sites and coordinates activities to meet planned activation timelines. - Communicate with clinical sites during site start-up. - Collaborates with other functional departments to ensure alignment of activities to meet site activation targets. - Escalates to the Project Manager risks to site activation schedule. - Communicates directly with the study teams, external site staff, to ensure tasks and priorities are aligned to the defined study timelines. - Collects, reviews and files sites essential documents. - Ensures essential documentation is complete and of good quality to successfully first pass review for site activation. - Ensures that the electronic Trial Master File (eTMF) contains the relevant regulatory documents for site activation and ongoing study management. - Collects and distributes documents from / to sites. - Produces meeting minutes from project meetings. - Maintains ADI log. - Assigns documents for internal project-specific training and coordinates training reconciliation and documentation. - May assist with drafting of study documents and study plans for clinical trials. - Acts as a main point of contact for all site correspondences for non-protocol related issues. - Assists sites with local ethics submissions. - Assist internal and external teams with access to study-specific systems. - Assist with initiating and maintaining study files. - Assist with assembling and shipping the Investigator’s Study File. - Maintains project timeline dates, enrolment tracking tools, and study material inventory. - Prepares shipments of study supplies to clinical sites, when applicable. - Assists with preparation of Investigators’ Meeting. - Distributes study correspondence to sites. - Serves as in-house contact to support CRAs when traveling. - Reviews and reconciles investigators site and vendor payments. - Assists with project tracking activities and status reports preparation. - Participates in various administrative tasks as required to accomplish the goals of the project and the needs of the project team. - May support Health Authority inspection and pre-inspection activities. - May support audit preparation & Corrective Action / Preventative Action preparation for project related issues. - May perform project management duties on designated trials. - May mentor junior Project Coordinators and assist with onboarding activities. - May assist with process improvement and creation of training material within the Site Activation and Project Coordination department. Qualifications - Bachelor’s degree in a field relevant to clinical research or equivalent experience. - Specialized graduate diploma in drug development is an asset. Requirements - Minimum of 2 years of experience as a Project Coordinator or equivalent position in clinical research and in the biotechnology, pharmaceutical, and/or CRO industry. - Proven Site Start-Up experience in the management of clinical trials and/or staff in a global/multi-regional environment. - Good knowledge of essential documentation requirements for clinical trials. - Proficiency in English (written and oral) is required. - Bilingual French and English or fluency in another European or Asian language is an asset. - Excellent knowledge and competency in Word, Excel, and Power Point. - Ability to prioritize multiple assignments to meet deadlines. - Attention to detail. - Quick learner, good adaptability and versatile. - Strong organizational, communication, problem-solving and multi-tasking skills. - Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines. Benefits - Flexible work schedule. - Permanent full-time position. - Company benefits package. - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request. Indero only accepts applicants who can legally work in Europe.