• Provides telephonic professional nursing services in support of client funded contracts. • This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals. • Specific job duties: Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. • Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. • Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching in relation to the use of products. • 75 % Participates in program specific customer meetings and training sessions. • 10 % Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. • 5 % Performs special projects and performs other duties as it pertains to specific contract performance.

Role Description Fast-paced, high-volume clinic looking for a top skilled Call Center Representative. Work location: 612 East Lamar Blvd - Suite 800, Arlington, Texas 76011 Work environment: Remote within the Dallas/Fort Worth area Work hours: Full-time, 40 hours weekly; Monday thru Friday, (830am – 5:30pm) Qualifications - High School Diploma or equivalent (REQUIRED) - One year of Customer Service experience, preferably in a Contact Center environment (REQUIRED) - One year of experience in a healthcare environment (PREFERRED) - EPIC Certification upon hire (PREFERRED) Requirements - Answer customer calls/contacts to meet service level goals - Provide quality customer service through effective communications skills and use of department software systems for call/contact processing (includes appointment setting) - Continuously builds on knowledge base of THR hospital services, programs and marketing activities and strives to provide added value to each customer contact Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice - Strong Unit Based Council (UBC) - A supportive, team environment with outstanding opportunities for growth Company Description Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served. - It has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. - It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures and counts more than 5,500 physicians with active staff privileges at its hospitals. - At Texas Health, we strive to create an atmosphere of respect, integrity, compassion, and excellence for all who come in contact with us, be they patients or our employees. - We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

• Provides telephonic professional nursing services in support of client funded contracts. • Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. • Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. • Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes • Complete patient teaching in relation to the use of products • Participates in program specific customer meetings and training sessions. • Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. • Performs special projects and performs other duties as it pertains to specific contract performance

• CONTACTAR A CLIENTES PARA PORTAR DE UN OPERADOR A CLARO • HORARIO DISPONIBLE: * FULL TIME y SEMI FULL desde las 9:00 am • Descansos Domingos feriados