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UBC

Patients First. Powered by Evidence.

Registered Nurse – Call Center

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteMid LevelTeam 1,001-5,000Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

Registered Nurse – Call Center

UBC

• Provides telephonic professional nursing services in support of client funded contracts. • Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. • Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. • Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes • Complete patient teaching in relation to the use of products • Participates in program specific customer meetings and training sessions. • Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. • Performs special projects and performs other duties as it pertains to specific contract performance

Job Requirements

  • Minimum- associate degree and professional nursing license
  • Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
  • Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
  • Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
  • 2-5 years’ experience
  • Basic database and office navigation skills
  • Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
  • Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.

Benefits

  • Competitive salaries
  • Growth opportunities for promotion
  • 401K with company match*
  • Tuition reimbursement
  • Remote opportunities and Flexible work environment
  • 20 days PTO
  • Paid Holidays
  • Employee assistance programs
  • Medical, Dental, and vision coverage
  • HSA/FSA
  • Telemedicine (Virtual doctor appointments)
  • Wellness program
  • Adoption assistance
  • Short and Long term disability
  • Life insurance
  • Discount programs

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Medical Call Center Representa

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Sutter Health is an award-winning, not-for-profit health system headquartered in Sacramento, California. Comprised of a team of industry leading doctors, hospit

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