Role Description Zur Verstärkung unseres Teams suchen wir einen engagierten E-Akte Consultant (m/w/d), der unsere Kunden bei der Einführung, Betreuung und Weiterentwicklung unserer Lösungen begleitet. Standort: Home Office in Deutschland, bevorzugt Baden-Württemberg oder Rheinland-Pfalz - Beratung öffentlicher Verwaltungen bei der Einführung und Nutzung unserer E-Akte Lösung auf Basis von ELO ECM - Installation, Konfiguration und Betreuung der ELO ECM Umgebung - Mitarbeit in Kundenprojekten – von der Anforderungsaufnahme bis zum Go-live - Durchführung von Schulungen und Workshops für Anwender:innen und Administrator:innen - Unterstützung unserer Kunden im laufenden Betrieb und im Support - Analyse und Optimierung von Verwaltungsprozessen im digitalen Umfeld - Enge Zusammenarbeit mit Projektmanagement, Entwicklung und Support Qualifications - Erfahrung im Consulting, Projektumfeld oder Support von Softwarelösungen - Idealerweise Kenntnisse im Bereich Dokumentenmanagement, E-Akte oder Verwaltungsdigitalisierung - Erfahrung mit ELO ECM ist von Vorteil - Technisches Verständnis für IT-Systeme und Softwareinstallationen - Freude an Kundenkontakt, Beratung und Wissensvermittlung - Selbstständige, strukturierte und lösungsorientierte Arbeitsweise - Kommunikationsstärke sowie ein professionelles Auftreten - Reisebereitschaft für gelegentliche Kundentermine innerhalb Deutschlands Benefits - Flexible Arbeit im Home Office mit hoher Eigenverantwortung - Spannende Projekte im Umfeld der digitalen Verwaltung - Moderne Arbeitsmittel und strukturierte Einarbeitung - Kollegiales Team mit kurzen Entscheidungswegen - Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten - Langfristige Perspektive in einer zukunftssicheren Branche - Wertschätzende Unternehmenskultur und offene Kommunikation

• Meet with participants in their homes at least every six (6) months, in accordance with established timelines. • Demonstrate expertise of the Personal Options services program, applicable West Virginia waiver programs, and Palco policies. • Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in the program; • Monitor and evaluate participants or their designated representative on their ability to participate in the program. • Assist members and representatives, as appropriate, in developing and implementing their initial service/spending plan and subsequent updates. • Monitor service/spending plan utilization. • Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services. • Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation. • Use a person-centered approach in all interactions with participants. • Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language. • Log events and run reports electronically. • Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls. • Follow operational procedures as defined by Palco. • Participate in shadowing opportunities with new resource consultants as requested and attend and participate in periodic training sessions as required by Palco. • Distribute new information to participants on your caseload in a timely manner. • Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices.

• Collaborate with other teammates and client teams to deliver high-quality infusion consulting solutions, including new builds and optimization of existing client strategies. • Work directly with customers to execute alternate site strategies, leading portions of engagement through hypothesis-based solution development and execution. • Lead meetings and build client trust through clear communication. • Create and refine executive messaging frameworks to communicate priorities, risks, opportunities, and recommendations effectively. • Address ambiguous problems using structured thinking, consulting frameworks, and hypothesis-driven approaches. • Translate data and qualitative findings into insights that elevate leadership decision-making. • Engage in continuous learning and development to enhance infusion consulting skills and industry knowledge.

• Perform user lifecycle management activities, including provisioning, deprovisioning, access modifications, and account maintenance. • Administer access across enterprise platforms such as Active Directory, Entra ID, LDAP, Okta, SailPoint, Exchange, and other in-house or third-party applications. • Support access governance processes, including access reviews, audit evidence collection, segregation of duties, and compliance activities. • Manage and troubleshoot authentication and remote access solutions, including MFA/2FA technologies such as Duo or RSA. • Work closely with Information Security, Infrastructure, Application, and Business teams to support IAM-related initiatives and operational requests. • Ensure all access requests and changes follow established policies, procedures, approval workflows, and security standards. • Support onboarding, offboarding, role changes, and privileged access management processes. • Contribute to process improvements, automation opportunities, and operational optimization initiatives. • Create and maintain documentation, operational procedures, and knowledge articles. • Provide timely updates, reporting, and metrics related to IAM operations and service delivery. • Participate in incident resolution, troubleshooting, and root cause analysis activities related to identity and access issues. • Support projects involving cloud identity, federation, application integrations, and IAM modernization initiatives.