Role Description Mid-level support professional to handle Food and Beverage point-of-sale software (POS) support in hotel and restaurant environments. - Support includes understanding Food and Beverage operations, gathering user requirements, and installing and setting up equipment (e.g., servers). - This includes workstations, printers, and other relevant devices, as well as system configuration, site surveys, equipment and remote system testing, and basic documentation. - Knowledge of network cable connections for multiple hardware devices is required. - Ensure the solution meets specifications and functions per customer specific operational workflow. - Report on the additional functional requests from customers to our internal Product and Development team. - Answer operational and application questions and consult the customer. - Work coordination with various internal technical teams, such as Product Team / Implementation Team / Development Team, etc. - Remote based support of all Shiji applications and hardware. - Support scheduled after hours on-call roster. Qualifications - An understanding of and a minimum of 2 years’ experience in the Hospitality Industry. - Previous experience with software troubleshooting, hardware and software installation/upgrades. - IT Knowledge a plus. Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. - Built on the Shiji Platform - the only truly global hotel technology platform. - Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. - The best hotels run on Shiji - day and night.

Role Description As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX). - Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. - Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform-specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. - Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance. Qualifications - Good written communication skills in English; additional languages are a plus but not required. - Genuine interest in video games and online communities. - Basic tech awareness: comfortable using computers, learning new tools, and understanding simple technical concepts (accounts, platforms, updates). Technical experience is a plus, such as familiarity with tools like Jira. - Previous customer service experience is a plus, but motivated entry-level candidates are welcome. - Willingness to learn, ask questions and follow processes. - Positive and empathetic attitude when dealing with players who may be frustrated or confused. - Ability to work well in a team and take feedback constructively. - Comfortable working with ticketing tools (training provided). - Availability to work flexible hours when required to support players in different time zones. Benefits - We are offering a Permanent contract. - Training and learning, which will be provided by our on-site experts so you could learn all the skills needed to perform this job. - Remote position from Spain.

Title: Veterinary Customer Service Representative - DTLA Part time Location: Downtown Los Angeles United States Job Description: Modern Animal has a mission to better the lives of animals by building a place that's better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team! Hosts? What's a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties. What the job entails: - Facilitating member appointments - Working closely with technology - Acting as a liaison between our in clinic team, and our clients - Ensuring clinic cleanliness - Staying active, to include moving and lifting packages of varying weight - Partnering with Modern Animal's marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events - Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners - Identifying local marketing opportunities to drive regional membership growth - Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment Why you'd be a great fit: - Exceptional verbal and written communication skills - Passion for customer service - Strong work ethic with an emphasis on organization - Adaptability and open-mindedness - Team player mentality and a friendly disposition - Ability to anticipate the needs of veterinarians and paraprofessionals - Willingness to grow and adapt - Inclination to embrace change and work together to build an optimal solution for all What you can expect from us: - Excellent medical, vision, & dental coverage with various options to choose from - 401k savings plan with a company match - Flexible time off & paid parental leave - Free membership to Modern Animal for your pets and discounts on extra services - Continuing education allowance - Uniform allowance - Access to behavioral and mental health services through Spring Health - A collaborative team who has your back and will welcome you as part of our pack The pay range for this position is $18 - $20 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. The pay range for this position is listed below; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location. Hourly Range $18—$20 USD We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We're not looking for candidates who are "culture fits." We're looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Support Cyclers and prospective Cyclers via email across a wide range of topics, including app functionality, subscriptions, devices and integrations, and shipping/logistics • Independently troubleshoot complex user issues, particularly those involving connected devices, app behavior, and integrations—owning each case from first contact through resolution • Manage and prioritize multiple conversations, ensuring timely follow-ups and no detail falls through the cracks • Navigate multiple tools and communication channels (including Slack) to track updates, gather information, and collaborate on ongoing user cases • Communicate in a way that is warm, clear, and efficient—balancing empathy with precision • Follow established processes while confidently adapting to edge cases and new scenarios • Meet individual and team performance goals, including volume, CSAT, and response times • Capture patterns, recurring issues, and insights to help improve our product and internal workflows • Maintain up-to-date knowledge of our product, systems, policies, and ongoing initiatives