• We're seeking a hands-on Account Manager to own and grow a portfolio of high-value Enterprise customers across our Nordic region, playing a key role in our broader growth strategy through strong retention and account development. • In this role, you'll manage the day-to-day relationship with your nominated accounts, focusing on keeping customers successful, engaged, and growing with Sinch. • Success will be reflected in the health and expansion of your portfolio, including retention and growth metrics such as gross profit, supported by consistent, high-quality account activity that demonstrates effective pipeline and opportunity management. • Beyond the numbers, you'll stand out by driving work forward efficiently, building smart and scalable processes, bringing creativity and clarity to problem-solving, and developing a deep understanding of Sinch's solutions and how they deliver value. • Just as importantly, success will be evident in the trust you build and the positive feedback you earn from your customers, because happy accounts are the ultimate KPI. • You will coordinate regular key account outreach to identify and execute opportunities to grow our existing accounts by building trust and engagement. • You will position yourself as a trusted advisor to your customers to understand their challenges and goals. • You will continually learn in order to establish yourself as an expert resource for the technologies and solutions we sell. • You will develop QBR decks and present to your key accounts to further their understanding of Sinch's capabilities.

• Identify and qualify prospective partners to resell Azul products to their customer base and via a partner program • Educate prospective partners on the partner program, requirements and deliverables • Develop opportunities for prospecting and marketing generated leads • Promptly and efficiently respond to, engage with and qualify inbound leads and inquiries from partners • Collaborate with sales and marketing team members on strategic sales approaches as it relates to partner productivity • Develop and execute a strong and effective prospecting plan of attack for new partners in the UK, Ireland and Norther Europe • Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in SFDC • Provide in depth information to both the Account Executives and the VP Sales in the region regarding recruitment efforts • Conduct new partner and ongoing enablement and training using the partner portal • Maintain accurate and thorough records for partner calls, emails, notes, tasks, demos and other relevant information in compliance with organization policy • Travel required across the region from time to time

• 👉 Manage a defined portfolio of mid-market customers, acting as their primary point of contact. • 👉 Drive revenue growth by identifying and converting new business opportunities within existing and new accounts. • 👉 Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility. • 👉 Build strong, trust-based relationships through regular telephony-based engagement. • 👉 Resolve customer queries, complaints, and issues efficiently and professionally. • 👉 Prioritise customer engagement based on data insights and business value. • 👉 Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy. • 👉 Provide accurate sales forecasts on a daily and weekly basis. • 👉 Achievement of monthly revenue targets as defined by the business. • 👉 Contribution to a £5 million annual revenue target through effective pipeline management. • 👉 High levels of customer satisfaction and retention. • 👉 Accurate Salesforce data to support business planning and reporting. • 👉 Increased customer lifetime value through strategic account development.

Role Description Apothékary is looking for a Sales/Account Associate Manager to support wholesale and retail account operations across key partners, with a strong preference for experience working with UNFI, Whole Foods, and Sprouts. This role will be a blend of account management, sales support, and operational execution — ideal for someone highly organized who can manage retailer-facing administrative tasks while helping drive account growth and execution across both natural and specialty retail channels. - Support day-to-day management and execution across wholesale, distribution, and retail accounts - Assist with retailer and distributor communication, follow-ups, and ongoing account maintenance - Coordinate item set up forms, new item submissions, retailer portals, and vendor onboarding documentation - Help manage distributor relationships including UNFI operational requests, submission, and account coordination - Manage timelines, follow-ups, and communication across internal and external partners - Assist with trade planning, retailer programs, and sales support initiatives - Work cross-functionally with marketing, operations, and field teams to ensure smooth execution of brand initiatives and campaigns - Maintain reporting, trackers, and account documentation - Provide operational and administrative support across accounts including Whole Foods, Sprouts, Ulta Beauty, and The Vitamin Shoppe - Assist leadership with ad hoc account projects, reporting, and sales support initiatives Qualifications - 2-3+ years experience in CPG sales support, account management, or retail operations - Strong preference for experience working with UNFI - Familiarity with Whole Foods Market and/or Sprouts retailer processes strongly preferred - Experience supporting Ulta Beauty and/or The Vitamin Shoppe accounts is a plus - Strong organizational and project management skills with excellent attention to detail - Comfortable managing multiple accounts and deadlines in a fast-paced environment - Experience in wellness, beauty, food/beverage, or natural CPG preferred - Must be U.S. based Benefits - Medical, vision and dental plan - 10 days PTO annually - 12 day (Monthly) paid Mental Health Days - Salary Range: $65K - $75K annually