• Oversee and support process delivery • Manage daily performance of Production Specialists • Resolve technical escalations and develop team skills • Provide technical support and guidance

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.   Senior Director, Infrastructure NOC, Monitoring & Helpdesk Position Overview The Senior Director of Infrastructure NOC, Monitoring & IT Helpdesk leads global 24x7 operations, enterprise monitoring, Active Directory architecture, and Tier 1/Tier 2 incident response. This role is accountable for infrastructure reliability, identity governance, SLA performance, and end-user service delivery across cloud, data center, and hybrid environments. The ideal candidate has experience scaling NOC and Helpdesk teams in high-growth environments, building resilient identity architecture, and driving measurable operational improvement.   Key Responsibilities Global NOC & Operations Lead a global NOC responsible for continuous monitoring of network, cloud, data center, and identity systems. Own uptime and SLA performance (99.9%+ availability) for critical services. Establish alerting, escalation, and Major Incident Management processes. Reduce MTTR through automation, runbooks, and post-incident reviews. Active Directory & Identity Operations Own enterprise Active Directory architecture including forest/domain design, OU structure, replication, site design, and trusts. Oversee domain controller lifecycle management ensuring availability and disaster recovery readiness. Govern Group Policy, identity standards, and security baselines. Lead identity lifecycle management including provisioning, RBAC, and privileged access controls. Ensure hybrid identity integration with Azure AD/Entra ID, SSO, and federation platforms. Maintain AD health through monitoring, patching, replication validation, backup testing, and auditing. Monitoring & Incident Management Implement and optimize monitoring platforms across infrastructure and identity systems. Improve alert quality through tuning and proactive detection. Lead Tier 1 triage and Tier 2 escalation. Oversee Root Cause Analysis and corrective action tracking. Integrate monitoring with ITSM tools for automated ticketing. Helpdesk & End-User Services Direct global IT Helpdesk operations. Build scalable Tier 1 and Tier 2 models with defined SLAs and KPIs. Oversee identity-related support including MFA and access governance. Streamline onboarding/offboarding, endpoint provisioning, and SaaS administration. Deploy knowledge management to improve first-call resolution. Infrastructure & Cloud Operations Oversee network infrastructure, AWS and GCP environments, enterprise SaaS, and endpoints. Lead hybrid integrations and data center operations. Ensure Business Continuity and Disaster Recovery readiness. Align operations with security tooling including SIEM and EDR. Service Management & Governance Establish ITSM disciplines including incident, problem, change, configuration, and access management. Track KPIs including MTTR, SLA adherence, ticket metrics, and AD health. Manage vendors, contracts, and operational budgets. Partner cross-functionally to align service delivery with business priorities. Compliance & Risk Ensure alignment with SOX, GDPR, SOC 2, PCI, NYDFS, and NIST CSF requirements. Maintain documented infrastructure and identity controls for audits.   Qualifications 15+ years of IT infrastructure, NOC, or service delivery leadership. 8+ years leading global NOC or Helpdesk teams. Deep expertise in Active Directory and hybrid identity design. Proven record delivering 99.9%+ uptime in mission-critical environments. Experience with AWS, GCP, ITSM, and enterprise monitoring tools. Strong vendor and budget management experience. Preferred: CISSP, Microsoft identity certification, ITIL, and cloud certifications. Bachelor’s degree in Business, Information Systems, or related field.   Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Overview We are actively seeking a highly skilled Principal/Senior Solutions Architect to join our innovative team in developing and deploying a real-time asset tracking solution for the U.S. Department of War (DoW). In this role, you will play a critical part in evolving and implementing a scalable platform that incorporates active RFID hardware, passive RFID (pRFID) hardware, modern cloud computing environments, and high-impact software applications. The ideal candidate is a problem-solver with a bias for action and an ability to communicate well with diverse internal and external stakeholders. The ideal candidate also possesses deep expertise in software development, a strong understanding of RFID or IoT systems, experience dealing with complex DoD cyber accreditation issues, and a passion for driving technological modernization in support of U.S. warfighters. This position requires a Secret clearance. This position is remote with about 25% travel. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready software to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Responsibilities: - Provide technical oversight associated with the deployment of a cutting-edge asset tracking solution to the U.S. Army. - Engage with representatives from the U.S. Army and other critical DoD organizations to understand mission requirements and translate them into technical solutions. - Lead the effort to ensure that technical delivery information is properly and effectively communicated with internal stakeholders and key customer representatives. - Oversee Risk Management Framework (RMF) /Authority to Operate (ATO) compliance activities—including the drafting of system architecture documentation, the management of system security controls, establishment of Plans of Action and Milestones (POAMs), and coordination with information System Security Managers (ISSMs) and Information System Security Officers (ISSOs). - Conduct technical reviews of current system implementation plans to ensure conformance to contract requirements, customer needs, and best practices. - Mentor and provide guidance to junior or non-technical staff, and collaborate with senior leaders, to ensure technical objectives are achieved. Qualifications Required Qualifications: - Bachelor's degree in Computer Science, Computer Engineering, or a related field. - 5+ years in sales engineering, solutions engineering, software engineering, product management, tech leadership, or a related technical role. - Experience with deploying complex technology solutions to the U.S Army. - Track record of successful delivery in complex, multi-stakeholder environments. - Experience working with cloud infrastructure technologies (e.g., AWS, Azure). - Demonstrated understanding of DoD cybersecurity RMF and cybersecurity best practices. - Excellent problem-solving skills and the ability to work effectively under pressure. - Demonstrated ability to deliver rapid prototype solutions to client problems. - Excellent written and verbal communication skills. - Excellent ability to collaborate across a multi-disciplinary team. - Must be a U.S. citizen with DoD Secret clearance Preferred Qualifications: - Familiarity with the deployment, configuration, or testing of active and/or passive RFID hardware (including readers, antennas, tags). - Familiarity with the design, implementation, and/or management of satellite-based backhaul systems (e.g. Starlink, Iridum), secure VPNs, and/or LAN/WAN infrastructures. - Active DoD Top Secret clearance. Target salary range: $160,000 to $200,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. #LI-SH1

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement - The pay range is $20.45 -$21.85 per hour, depending on level of experience. **This will be a Remote position. The Senior Specialist of Self-Pay Operations is responsible for overseeing and optimizing the self-pay collections process, including managing bad debt inventory and placements, acute and PRC inventory, and statement holds and volumes. This role involves ensuring accurate billing, improving collection strategies, and providing detailed analysis and reports to leadership. The ideal candidate will have extensive experience in healthcare billing and collections, strong analytical skills, and a commitment to providing excellent quality for our clients. Essential Job Functions: - Manage Self-Pay Accounts: Oversee the self-pay accounts receivable process to ensure accounts are moving through the self-pay life cycle as designed. - Bad Debt Management: Handle bad debt inventory management, placements, and returns. Reconcile bad debt transactions and manage vendor recall requests. - Acute and PRC Inventory Management: Oversee the management of acute and PRC (Physician Revenue Cycle) inventory. - Deceased Account Review: Conduct reviews of deceased accounts to ensure proper handling and resolution. - Statement Holds Review: Review and resolve statement holds to ensure timely billing and collections. - Reporting and Analysis: Prepare and analyze reports on self-pay aging performance, including ATB (Aged Trial Balance) review summaries for leadership and external teams. Identify opportunities that impact aging self-pay AR (Accounts Receivable). - Compliance: Ensure all billing and collections activities comply with federal, state, and local regulations. - Team Leadership: Provide guidance and support to the self-pay operations team, fostering a collaborative and productive work environment. - Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in self-pay operations. - Technical Proficiency: Microsoft Excel This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Ensemble Required License: Certified Revenue Cycle Representative (CRCR) required within 9 months of hire -Company Paid Desired Work Experience: 1 to 3 Years Preferred Knowledge, Skills and Abilities: - 2 Years/associate’s degree or equivalent experience - Microsoft Office experience - Revenue Cycle knowledge - Critical thinking Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. EEOC – Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights