• Deliver engaging and impactful learning experiences that build employee capability, confidence, and performance across all brands. • Design, update, and deliver new-hire and ongoing training programs that immerse employees in brand culture, products, and systems. • Deliver product training for new launches using creative, interactive methods to drive engagement and knowledge retention. • Create and maintain a monthly training calendar with clear class descriptions for employees and managers. • Partner with leaders to identify capability gaps and deliver targeted development that supports performance excellence. • Collaborate with managers to assess training needs, uphold performance standards, and deliver focused development opportunities. • Track training impact and provide actionable insights on employee performance and progression. • Support professional development initiatives across all brands and contribute to special training projects. • Develop accessible, engaging digital learning solutions that support continuous development and scalable training delivery. • Create and maintain online learning content using Litmos and Articulate, ensuring materials are current, interactive, and effective. • Communicate training updates and share resources through Viva Engage and other internal platforms. • Foster a positive and engaging learning environment that strengthens connection, confidence, and brand advocacy. • Act as a brand ambassador for new hires, creating an engaging and supportive onboarding experience from day one. • Occasionally support Contact Center operations by handling service interactions to stay connected to team workflows and customer needs.

Title: ENGAGEMENT CENTER TRIAGE RN, PATIENT ENGAGEMENT CENTER Location: MENOMONEE FALLS, WI, US Job Description: Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 0.800000 Standard Hours: 32.00 Shift: Shift 1 Job Summary: The Nurse Triage Registered Nurse is a practitioner who is responsible for assessing, planning, implementing, and evaluating care for an identified group of patients within the Froedtert and MCW Patient Engagement Center. Responsibilities may include triage (telephone based), providing patient and family education, managing test results, coordinating patient care needs, medication refills and other tasks as assigned from a clinical capacity. Customer-focused and friendly communication skills will provide an exceptional experience and set the stage for patient preference and loyalty to Froedtert & The Medical College of Wisconsin. Competencies may include, Nurse triage training, Other duties as assigned. The Nurse Triage Registered Nurse job description is adapted from the ANA Nursing: Scope and Standards of Practice, 2nd Edition (2010), the AAACN Scope and Standards of Practice for Professional Telehealth Nursing, 5th Edition (2011), and the AAACN Scope and Standards of Practice for Professional Ambulatory Care Nursing, 8th Edition (2010). EXPERIENCE DESCRIPTION: Two years of clinical experience is required. One year of RN experience or nursing student clinical rotation experience may be considered. Three to five years of clinical nursing experience in an applicable specialty, preferred. EDUCATION DESCRIPTION: Professional knowledge of nursing theory and practice at a level normally acquired through completion of education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required. Bachelor's Degree in Nursing is preferred. TRAINING PREFERRED: Preferred proficiency with Epic Nurse Triage Software and call center technology. SPECIAL SKILLS DESCRIPTION: Expert communication skills, oral and written required. Proven ability to multi-task. Proven ability to mentor other co-workers on job tasks and workflows. Strong proactive organizational skills. Excellent customer service skills. Proficient in Microsoft Outlook , Word and Excel. Knowledge of medical terminology and Epic. LICENSURE DESCRIPTION: Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact). American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire. Compensation, Benefits & Perks at Froedtert Health Pay is expected to be between: (expressed as hourly) $29.70 - $46.04. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process. Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: - Paid time off - Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities - Academic Partnership with the Medical College of Wisconsin - Referral bonuses - Retirement plan - 403b - Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics - Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

Title: Patient Service Rep PCC Location: Omaha United States Remote Job ID 2026-458113 Employment Type Full Time Department Central Scheduling - Primary Care Job Description: Job Summary and Responsibilities Must be local. Mandatory onsite training for 6 weeks prior to working fully remote. As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. - Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. - Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers. - Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. - Update patients of the status of their referral or authorizations. - Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions. - Sends out accurate and complete communication to physicians or other healthcare providers. Job Requirements Required - High School GED or equivalent and Experience with computer systems, including web based applications, upon hire Where You'll Work From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Title: Call Center Agent Location: Laughlin United States Job Description: Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada but will be a formal work from home position. Work from Home will be done upon satisfactory completion of on-site training. Responsibilities - Answer all incoming calls in a friendly, energetic and efficient manner. - Answer all incoming calls for all Golden Nugget properties. - Provide guests with information concerning the hotel amenities and services. - Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations. - Suggest relevant upsells and convert calls into reservations. - Effective in following and achieving department sales goals. - Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change. Qualifications - The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience. - Exceptional Customer Service skills are essential for this position.  - Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.   - Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM. - A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required. - Experience with LMS/AS-400 is required. - Intermediate computer skills required, i.e. Web Browsing, Email, Typing - MS Outlook, Excel and Word What we offer you: - Multiple benefit plans to suit your needs - Paid Time Off - 401K - Opportunities for advancement - Positive and respectful work environment where diversity is valued - Generous employee discounts on dining, retail, amusements, and hotels - Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.