WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. ideally, you will be located in the Atlanta, Georgia area. Responsibilities: - Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers - Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers - Lead weekly client status meetings while discussing campaign reporting, optimizations & insights - Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs - Prepare and conduct high impact reporting presentations in collaboration with analytics team - Ensure exemplary customer satisfaction levels with every customer interaction Desired Skills and Experience: - 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning - Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs - Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process - Strong analytic skills, including high level of comfort with Excel - Passion for digital media and thorough knowledge of the programmatic advertising industry - Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly. - Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance. - Intelligent, outgoing individual with interpersonal skills and work ethic - Comprehensive experience with MS Office, particularly Excel and PowerPoint - Ability to travel as needed BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1 #LI-Remote

• Onboarding New Customers • Running onboarding end to end, from setup and configuration to go-live • Training users so they can operate the platform confidently on day one • Project Management • Managing multiple implementation or rollout projects at the same time • Owning timelines, milestones and stakeholders communication • Supporting technical configurations, data migrations and integrations • Keeping project documentation and stakeholder updates current in Notion • Building long-term customer relationships in the UK and English-speaking markets • Identifying and resolving issues before they escalate • Communicating clearly across customers, internal team and external partners • Supporting customers over the long term, proactively rather than reactively • Identifying expansion opportunities and demonstrating measurable value for our customers • Acting as the technical point of contact and coordinating with the tech team on complex issues • Shaping how we scale customer success in the UK — from the processes we run to the templates and tools we use • Help developing scalable approaches for onboarding, customer support and project management

• Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime • Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights • Drive adoption of Adelaide's AU metric across brands, agencies, and media partners • Collaborate closely with Sales to strengthen client relationships and expand the portfolio • Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives • Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide • Coordinate with the Technical Account Management team to ensure seamless campaign setup • Support AdOps to facilitate smooth implementation and execution of campaigns

• Serve as the primary strategic advisor and point of contact for all assigned enterprise accounts • Build and maintain executive-level relationships with C-suite decision-makers and key stakeholders • Conduct regular strategic business reviews, quarterly planning sessions, and executive touchpoints • Respond to complex client inquiries with strategic solutions and immediate relationship attention • Drive significant upsell of premium services including onsite counselling, critical incident management, assessments, flu vaccination, health checks, and bespoke wellness solutions • Identify and pursue major service expansion opportunities and strategic partnerships within existing accounts • Manage complex contract renewals and negotiations in collaboration with internal teams • Negotiate enterprise-level contract terms to ensure mutually beneficial, long-term outcomes • Prepare and issue comprehensive strategic reports, outcome analyses, and ROI summaries • Coordinate executive-level manager and employee orientations and strategic program launches • Maintain accurate, up-to-date records in the CRM system with detailed account intelligence • Utilise CRM data to track interactions, opportunities, account health metrics, and strategic initiatives • Ensure compliance with contractual obligations and delivery of premium service standards • Serve as the internal advocate for enterprise clients, coordinating cross-functional teams • Identify and mitigate account risk through proactive relationship management and strategic planning