• Assumes an active role to provide patient care through comprehensive medication reviews and/or targeted disease-specific interventions. • Gathers necessary data to promote patient safety by ensuring that each relevant medication is indicated, effective, safe, and that the patient is adherent to therapy. • Improves patient-specific drug therapy and therapeutic problems by evaluating the appropriateness of drug therapy, assessing effectiveness, and identifying potential interactions or adverse effects. • Assesses relevant patient-specific medical problems, prioritizes medical problems based on urgency and severity, and identifies preventive and health maintenance issues as needed. • May design a drug therapy plan for patient-specific problems and persuasively justifies recommendations. • Provides enhanced patient care through detailed counseling on medications and disease states, adherence assessment, medication cost analysis, review of immunization status, and communication with patient’s, providers, and pharmacy. • Provides consultation to other health care professionals if requested. • For Specialty Pharmacy Only: Conducts patient counseling and monitoring as required by the patient management program. • For Specialty Pharmacy Only: Participates in the quality management program to facilitate continuous process improvement initiatives and quality improvement projects. • Precept pharmacy students and residents, as applicable. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned.

• Running and compiling multiple daily, weekly and monthly reports under the supervision of the Pharmacist Lead • Providing an exceptional customer service experience each day in a phone-based environment • Answering inbound calls from current patients and serving as an ExactCare Pharmacy expert to resolve their questions • Placing outbound calls to patients to create, maintain or update their medication • Making outbound calls to patients to offer MTM comprehensive medication reviews and scheduling or connecting patients to clinical pharmacists for comprehensive medication reviews or clinical education • Making outbound calls to assess nonadherence, identifying barriers to adherence, and providing adherence education/contacting providers when needed • Screening inbound phone calls and voicemail messages to determine appropriate action and escalating calls as needed • Maintaining patient records with strong attention to detail and confidentiality • Balancing various tasks/responsibilities and with minimal supervision • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base

• Conduct clinics in a remote primary care setting • Comprehensive medication reviews for patients, focusing on safety, efficacy, and adherence. • Handle Acute/Repeat Medication requests in incoming patient triage requests • Manage incoming sick note requests (training can be provided if necessary) • Meds reconciliation • Look into any clinical queries/complaints raised by our practices involving any of the clinical work at Ortus. • Involvement in onboarding of new practices • Contribute to design of Ortus clinical pathways and protocols • Stay updated with current pharmaceutical and clinical guidelines and contribute to the development of practice protocols. • Leadership and management of the pharmacists at Ortus Health (recruitment, management and performance management - can grow into this role if not already capable).

• Conduct thorough research on order and ticket history to recommend the best resolution that aligns with department guidelines. • Ensure all Service Level Agreements (SLAs) are met. • Contact relevant stakeholders to resolve issues that require cross functional collaboration that may impact a successful patient experience. • Build strong internal and external rapport, maintaining positive customer and partner relationships. • Review and respond to internal escalation requests in a timely and accurate manner. • Proactively initiate, troubleshoot, and resolve PAs and appeals via vendor portals; analyze determination trends to provide valuable insights for patient education. • Serve as the expert liaison between prescribers, insurance payers, and partner pharmacies, translating technical hurdles into actionable solutions that ensure patient access to therapy. • Partner closely with Customer Support to provide clear, jargon-free updates and documentation in our operating systems, ensuring the team has the patient-ready insights needed to support the patient’s journey. • Efficiently navigate multiple software systems and vendor portals with a self-starter mindset, maintaining the flexibility to prioritize tasks based on clinical urgency. • Investigates complex claim rejections and partners with payers and pharmacies to diagnose root causes and establish and execute a clear resolution pathway that is in accordance with regulatory requirements and manufacturer business rules. • Act as the primary technical "fixer" for orders falling outside standard workflows, resolving obstacles such as insurance exceptions, pharmacy rejections, failed transfers, and state-specific shipping regulations.