• Conduct clinics in a remote primary care setting • Comprehensive medication reviews for patients, focusing on safety, efficacy, and adherence. • Handle Acute/Repeat Medication requests in incoming patient triage requests • Manage incoming sick note requests (training can be provided if necessary) • Meds reconciliation • Look into any clinical queries/complaints raised by our practices involving any of the clinical work at Ortus. • Involvement in onboarding of new practices • Contribute to design of Ortus clinical pathways and protocols • Stay updated with current pharmaceutical and clinical guidelines and contribute to the development of practice protocols. • Leadership and management of the pharmacists at Ortus Health (recruitment, management and performance management - can grow into this role if not already capable).

• Conduct thorough research on order and ticket history to recommend the best resolution that aligns with department guidelines. • Ensure all Service Level Agreements (SLAs) are met. • Contact relevant stakeholders to resolve issues that require cross functional collaboration that may impact a successful patient experience. • Build strong internal and external rapport, maintaining positive customer and partner relationships. • Review and respond to internal escalation requests in a timely and accurate manner. • Proactively initiate, troubleshoot, and resolve PAs and appeals via vendor portals; analyze determination trends to provide valuable insights for patient education. • Serve as the expert liaison between prescribers, insurance payers, and partner pharmacies, translating technical hurdles into actionable solutions that ensure patient access to therapy. • Partner closely with Customer Support to provide clear, jargon-free updates and documentation in our operating systems, ensuring the team has the patient-ready insights needed to support the patient’s journey. • Efficiently navigate multiple software systems and vendor portals with a self-starter mindset, maintaining the flexibility to prioritize tasks based on clinical urgency. • Investigates complex claim rejections and partners with payers and pharmacies to diagnose root causes and establish and execute a clear resolution pathway that is in accordance with regulatory requirements and manufacturer business rules. • Act as the primary technical "fixer" for orders falling outside standard workflows, resolving obstacles such as insurance exceptions, pharmacy rejections, failed transfers, and state-specific shipping regulations.

• Contribute to the production of new pharmaceutical content and database entries; • Review and validate pharmaceutical content and database entries; • Ensure the technical quality of pharmaceutical content; • Monitor and keep information up to date in accordance with current regulations; • Collaborate on the conceptualization and organization of projects in the area; • Participate in meetings with the medical editorial team.

• Deliver safe, evidence-based weight management services • Assess patient consultations remotely • Prescribe repeat GLP-1 medication where clinically appropriate • Keep up to date with NICE guidelines on weight management and obesity treatment • Maintain accurate patient records in line with data protection (GDPR) • Review and assess online patient consultations for repeat weight loss medication • Identify contraindications, safeguarding and red flags • Provide clear and accurate patient counselling