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Customer Support Specialist, Native or Fluent German
Location
Germany
Posted
25 days ago
Salary
€2.9K - €3K / month
Seniority
Senior
Job Description
Customer Support Specialist, Native or Fluent German
Lovelifepassport
• You are the first point of contact for our customers and respond to tickets in Zendesk daily on topics such as access, payments, invoices, and contract questions. • You monitor payments in Thrivecart and manage adjustments (installments, payment pauses), revoked payments, and the dunning process. • You handle administrative processing, create invoices and other documents, and maintain customer data in systems like Memberspot. • You process withdrawal and cancellation cases and ensure a smooth handling. • You forward customer inquiries to the relevant departments (e.g., Consulting, HR, or Marketing). • You resolve PayPal buyer protection cases and manage the internal dunning process via email and postal mail up to debt collection submission. • You independently document and optimize our support processes.
Job Requirements
- Experience in customer support and working with ticketing systems (ideally Zendesk).
- A strong understanding of administrative and financial processes, particularly in payment processing and invoicing.
- A very precise and detail-oriented working style to manage customer data accurately.
- The ability to work independently and responsibly.
- Excellent communication skills to handle customers confidently, even in difficult situations.
- A solution-oriented mindset and willingness to document and optimize processes.
- You embody the LLP values and vision – both internally and towards customers.
- We require at least German language skills at C1 level.
Benefits
- Work from anywhere | We are a global remote team that values freedom and delivers results.
- Individual growth plans | With us you get a career, not just a job – one that challenges you.
- High performance through OKRs & KPIs | You are measured by clear goals, not by presence.
- Unlimited Vacation Policy | Full flexibility as long as you deliver your results.
- Exclusive team retreats | We regularly bring the remote team together in inspiring locations.
- Workshops & top-level sparring | Direct access to founders with a €35M track record.
- Radical team spirit | We celebrate successes, challenge each other, and grow together.
- Ownership instead of hierarchy | Your ideas count more than your title.
- Expert access | Regular sessions with international experts on topics like business, travel, and living abroad – growth goes beyond work.
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