• Cascade goals and define performance indicators to monitor the results of each area. • Structure management processes, facilitate results meetings, and support leaders in developing action plans to achieve objectives. • Evaluate the effectiveness of management rituals based on defined adherence criteria, providing constructive feedback and guidance for continuous improvement. • Work aligned with business needs, collaborating with different Organizational Excellence teams to strengthen an integrated operating model. • Perform data analyses and turn information into insights that support decision-making across different contexts and organizational levels.

Role Description We are currently welcoming motivated and customer-focused individuals to join our growing remote team as Client Experience Travel Consultants. In this role, you'll assist travelers by helping coordinate trip details, guiding them through the planning process, and ensuring each experience is organized with care and accuracy. This remote opportunity is a great fit for individuals who enjoy supporting others, managing details, and working independently in a flexible environment. Whether you have previous customer-facing experience or are looking to build new skills, training and continued support are provided. Core Responsibilities - Communicate with clients to understand travel preferences, goals, and scheduling needs - Assist with organizing travel arrangements including hotels, flights, transportation, cruises, and activities - Research and review travel options using approved supplier and reservation platforms - Provide updates related to booking progress, confirmations, and itinerary timelines - Respond to client questions through phone, email, and digital communication systems - Help coordinate itinerary modifications, special requests, and follow-up support - Maintain organized records and accurate documentation within internal systems - Participate in onboarding programs, virtual trainings, and ongoing development sessions Qualifications - Strong interpersonal and communication skills - Organized with the ability to manage multiple responsibilities effectively - Comfortable working independently and staying self-motivated - Familiarity with online platforms, email, and basic computer systems - Reliable internet access and professional communication habits - Experience in customer service, hospitality, administration, scheduling, or retail is beneficial but not required Requirements - Must be at least 18 years old - Applicants must be legally authorized to work within the U.S., U.K., Mexico, Australia, Spain, or qualified regions Benefits - 100% remote work environment - Flexible scheduling options to support work-life balance - Structured onboarding and continued training resources - Access to travel planning tools and supplier partnerships - Eligibility for travel perks, incentives, and recognition programs - Opportunities for advancement within an expanding remote team

Role Description The College Persistence Advisor (Part-Time) is an instrumental member of the Academy team. The College Persistence Advisor supports undergraduate members as they navigate college and progress toward timely degree completion. This role is responsible for ensuring that members remain enrolled, academically on track, financially prepared, and connected to the resources necessary to persist through graduation and achieve strong first-career outcomes. The College Persistence Advisor is responsible for executing the Academy’s college persistence advising model and working closely with undergraduate members to develop academic, financial, personal, and career-readiness plans aligned to degree completion. The advisor: - Monitors member progress, reviews academic performance and enrollment status. - Supports course planning and campus engagement. - Helps members address barriers to persistence. - Connects them to institutional and Academy resources. - Serves as a trusted coach, advocate, and navigator. - Provides individualized advising, coordinates supports, and maintains regular communication to promote long-term college success. The advisor’s approach to working should reflect the core values and habits of the Academy staff: - Tireless focus on excellence - Determination despite obstacles - Impeccable integrity - Willingness to work hard - Ability to learn from multiple sources - Relentless focus on results - Constant reflection and self-awareness - Zest - Social intelligence - Pertinacity Qualifications - Bachelor’s or Master’s degree in higher education, professional school counseling, or related field (postsecondary or college coach) - Minimum of three years of successful college advising experience (including student-facing nonprofits or higher education) - Background in academic, high school, or college advising - Experience with designing and facilitating advisory lessons Requirements - Manage a caseload of undergraduate members and provide individualized advising to support college persistence and degree completion. - Build strong, consistent relationships with assigned members through regular one-to-one advising meetings and follow-up communication. - Monitor academic progress, enrollment status, credit accumulation, GPA, financial aid status, and other indicators related to college persistence. - Assist members with developing academic, personal, financial, and career-readiness goals aligned to timely college graduation. - Support members with course planning, major exploration, campus resource navigation, and academic intervention planning. - Identify barriers to persistence and coordinate appropriate supports, including tutoring, financial resources, wellness services, and campus-based assistance. - Maintain accurate advising records, document member progress, and track persistence-related milestones. - Facilitate one-to-one and small-group advising sessions focused on academic success, college navigation, financial literacy, and career preparation. - Collaborate with Academy staff, families, and campus partners, where appropriate, to support member persistence and graduation outcomes. - Support members in preparing for internships, career pathways, graduate school exploration, and first-career transitions. Benefits - The hourly pay rate ranges from $90 to $105. Company Description The Academy Group (AG) is a unique social enterprise that leverages earned revenue from financial investments to create world-class opportunities for young people from the nation’s most resilient communities. The Academy Group demonstrates the promise of a new model for identifying, developing, and sustaining a diverse national pipeline of future leaders, employers, and change agents. We were founded based on a unique model. One that creates pathways for black and brown students who demonstrate relentless persistence to build wealth and become socially just change agents, ideally through careers and leadership positions in our portfolio companies. No other organization in the world is built to do this.

• Lead the implementation and testing of Microsoft Fabric, evaluating ETL processes and query performance. • Design, build, and optimize data pipelines using Azure Data Factory (ADF) and Fabric to move data from enterprise systems to a central warehouse. • Design and document data architectures involving data lakes, lakehouses, and cloud databases. • Apply best practices in ETL development, data modeling, and performance optimization. • Collaborate with stakeholders to gather requirements and translate business needs into technical solutions. • Ensure data governance, security, and compliance best practices are upheld in cloud-based environments. • Work in an agile environment, providing technical leadership and driving project success.