• Implement and administer Ora document management systems (Veeva Vault) and related procedures that allow Ora staff to capture, store, retrieve, share, and destroy electronic records and documents in a manner consistent and in accordance with SOPs, ICH GCP guidelines, FDA, and EU Directive (and other global regulatory agencies as needed). • Manage documentation to ensure organization and accuracy. • Ensures clinical records are filed in a timely manner. • Perform quality-control (QC) review of clinical and regulatory documents submitted for entry into the eTMF and liaise with project teams towards documentation issue resolution. • Assist with the development of work processes and systems to support document management, including contributing to SOPs and internal department guidance. Supports initiatives to enhance efficiencies in document management practices. Propose recommendations for improving content management system capabilities. • Train towards and actively serve as a Veeva Vault Super-user who: Provides support and training to team members on processes and eTMF/CTMS software. Supports staff towards resolution of ad hoc system issues. Drives the resolution of identified documentation issues. • Develop and present training materials to educate trial team staff and CDMS I’s on the usage of Veeva, Good Documentation Practices, Ora processes and regulatory guidelines. • Assist the clinical team in the close-out and archiving of clinical documentation and reports according to the scope of work and standard operating procedures. • Process and fulfill document requests from internal and external stakeholders for studies which have been archived in the eTMF. • Generate/review metrics reports intended as periodic review of study files for completeness. • Identify and classify documents or other electronic content according to characteristics such as security level, function, and metadata. • Prepare and record changes to eTMF documents and confirm changes with legal and compliance management staff. • Assist in the development of document or content classification taxonomies to facilitate information capture, search, and retrieval. • Assist in the preparation of support documentation and training materials for end users of document management systems. • Supports assigned TMF corrective action plans. • Responsibilities may differ slightly from the above based on specific needs of the business. • Clear and sustained demonstration of the Ora Clinical’s Values of Customer Service, Leadership, Accountability, Results Oriented, Innovation and Teamwork. • Travel Requirements less than 10%. • Adhere to all aspects of Ora’s quality system. • Adhere to all essential systems and processes that are required at Ora to maintain compliance to Ora’s data integrity & business ethics and regulatory requirements. • Clear and sustained demonstration of Ora’s values -- prioritizing kindness, operational excellence, cultivating joy and scientific rigor – as well as their linked behaviors.

• Manage end-to-end provider licensing, including application preparation, submission, and follow-up across multiple states • Coordinate and track licensing timelines, proactively following up to avoid delays • Assist with the development and maintenance of workflows and processes for licensing operations • Support the execution and management of Collaborative Practice Agreements (CPAs) across applicable states • Ensure compliance with state-specific CPA requirements, including supervision ratios, documentation, and renewal timelines • Proactively follow up with providers and collaborating physicians to obtain required CPA documentation and signatures • Coordinate the preparation, distribution, and completion of CPA agreements via DocuSign • Maintain accurate and up-to-date CPA and licensing records within Verifiable and internal tracking systems • Monitor CPA expiration dates and ensure timely renewals and updates • Partner with internal stakeholders to ensure CPA requirements are met prior to provider activation • Provide subject matter expertise on licensing requirements, including collaborative practice agreements (CPAs) and state-specific regulations • Partner cross-functionally with internal teams to support licensing and onboarding needs

• Serve as a working leader providing support to a claims manager with leadership and claim technical responsibilities • Oversee work done within the Commercial Transportation, Delivery/Courier Claims adjusting staff • Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance • Balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

• As a Property Damage Liability Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. • Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. • Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. • Serve a critical role with the team, the customers, and the client. • Balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. • Flexibility - you will need to be able to switch from claims handling to coaching and feedback. • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice. • Be consistently dependable in achieving or exceeding goals and overcoming obstacles. • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery. • Align team with client and customer expectations of the claims process. • Serve as a resource for escalated claims. • Foster a positive work environment, promote teamwork, and encourage professional growth and development. • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team. • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation.