• Serve as a working leader providing support to a claims manager with leadership and claim technical responsibilities • Oversee work done within the Commercial Transportation, Delivery/Courier Claims adjusting staff • Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance • Balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

• As a Property Damage Liability Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. • Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. • Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. • Serve a critical role with the team, the customers, and the client. • Balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. • Flexibility - you will need to be able to switch from claims handling to coaching and feedback. • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice. • Be consistently dependable in achieving or exceeding goals and overcoming obstacles. • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery. • Align team with client and customer expectations of the claims process. • Serve as a resource for escalated claims. • Foster a positive work environment, promote teamwork, and encourage professional growth and development. • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team. • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation.

• Serve as the primary clinical authority for real-time clinician questions and escalations, with a required 30-minute response time • Support direct patient care, including escalated visits and DEA-required encounters • Review and manage time-sensitive patient cases, laboratory results, and clinical inbox items • Identify patterns, risks, and opportunities for improvement, and share insights with clinical leadership • Participate in Doc of the Day coverage • Fulfill physician collaboration responsibilities as required • Partner with the Medical Director to refine and uphold clinical guidelines, protocols, and best practices • Contribute to clinical quality, education, and safety initiatives • Fulfill state-required collaborating physician duties in designated states

• Use Canvas's SDK, AI-assisted development tools (including Claude Code), and other modern tooling to build and ship plugins directly. While prototypes are good for feedback, success is defined by production-ready solutions • Drive rapid iteration cycles: get real functionality in front of customers fast, learn from how it's actually used, and improve continuously • Own the full arc from discovery to deployed plugin — you are the loop between customer insight and shipped capability • Maintain a high throughput of working solutions; influence at Canvas is earned through demonstrated impact on outcomes, not roadmap ownership • Design plugins that solve problems for many customers, not just one, thinking in terms of broadly applicable patterns and reusable building blocks • Understand how individual plugins interact with each other, how multi-plugin solutions and agent-based workflows compose into something greater, and design accordingly • Enforce governance standards for how plugins are built, deployed, versioned, and coordinated, especially as agent-driven capabilities grow in complexity • Work closely with Platform Engineering to identify gaps in the Canvas platform that limit what plugins can achieve and translate field observations into concrete platform requirements • Lead efforts to deconstruct monolithic Canvas features into discrete, composable plugins enabling greater flexibility and configurability than currently sits inside the core product • Prioritize platform investments by understanding which capabilities would unlock the most leverage across the customer base • Bring a first-principles perspective to what Canvas's extensibility layer should look like in 1, 2, and 5 years • Work with Support, Implementation, Sales, and Customer Experience to understand where customers are struggling, what they're asking for, and what patterns exist across accounts • Translate those signals into a prioritized view of what the plugin ecosystem most needs, balancing quick wins with foundational capabilities • Share early builds and prototypes with customer-facing teams to validate direction before investing in polish • Act as the connective tissue between what customers experience in the field and what gets built into the wider plugin catalog • Develop a point of view on where the Canvas plugin ecosystem should go: what capabilities are missing, what interactions are underserved, and what new workflows become possible with the right building blocks • Contribute to Canvas's public-facing developer experience: documentation, guides/ examples, and patterns that help customers and partners build on Canvas more effectively • Partner with product leadership to align the plugin roadmap with Canvas's long-term platform strategy