Novig

• Be the voice and backbone of Novig's user experience • Turn high-volume chaos into seamless support • Field live chats and emails through Intercom • Resolve time-sensitive issues when NFL and NBA slates are in full swing • Keep the platform running smoothly when every second counts

Title: Fraud and Risk Specialist Location New York, New York Employment Type Full time Department Operations Job Description: Fraud Specialist $65K – $75K • meaningful equity About Novig Novig is building America's #1 sports prediction market. Our mission is to financialize and democratize sports trading - taking a closed system run by casinos and turning it into a fair, efficient, two-sided market where the power sits with users. With CFTC approval on the horizon, we're poised to go live across all 50 states as the leading sports-focused, federally regulated market built on trust, transparency, and real user protection. We're backed by some of Silicon Valley's top investors — Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana — who have collectively invested over $100M behind this vision. About the Role This is an opportunity to help build out the fraud and risk function at one of the fastest-growing prediction markets in the country. You'll investigate multi-accounting, bonus abuse, and suspicious betting patterns — digging into the data, piecing together what's actually going on, and making the call on how to handle it. Every case sharpens the systems that keep the exchange fair and protect real users. This is perfect for someone who likes investigative work, trusts their judgment under pressure, and wants ownership over a function that's still being built. You're the person we turn to when something looks off and needs a clear-eyed person to figure out why. Who you are and what you will do - You’re naturally curious. When something looks off, your instinct is to dig into the data, connect the dots, and uncover what others might miss. - You enjoy investigative work. Whether it’s spotting multi-accounting schemes, bonus abuse, or suspicious betting patterns, you like unraveling complex user behaviors. - You’re detail-oriented and analytical. You’re comfortable working with data, internal tools, and admin systems to identify risk and build clear, evidence-backed cases. - You’re decisive under pressure. You can make thoughtful judgment calls when the stakes are high and move quickly in a fast-paced environment. - You care about marketplace integrity. Protecting users and ensuring a fair, trustworthy exchange genuinely motivates you. - You’re excited to help build something new. The opportunity to strengthen Novig’s fraud and risk systems—and stay one step ahead of bad actors as the exchange scales—is energizing. - You have 1–3 years of experience in fraud operations, trust & safety, risk, or a similar investigative role. - You have experience in fintech, gaming, marketplaces, or high-volume e-commerce (strongly preferred). - You are comfortable working with data and internal tooling, and ideally familiarity with SQL or analytics tools like Looker or Tableau. - You have a strong investigative mindset and the ability to identify subtle patterns or anomalies in user behavior. - You possess clear communication skills, especially when explaining why an account or activity is suspicious to non-technical teammates. Why work here, in the words of the people who do “I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.” “The people! They're smart, thoughtful, fun to work with and passionate about their craft.” “I'm having the most fun I've had in my entire career.” If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect. Not for everyone - Our work and this role are tied to live sports - that means nights, weekends, and pressure included. - If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment. Compensation & benefits - $65K – $75K base, benchmarked at top-tier tech companies - Meaningful equity for every employee, regardless of role - 100% health premiums covered - 99% dental & vision covered - 401(k) with 4% company match - HSA + $1,080 annual company contribution - $27/day lunch stipend when working from our NYC office - $35/day dinner stipend when working from the NYC office after 6:30pm Homebase Union Square, NYC or Remote

Fraud and Risk Specialist (Nights/Weekends) $65K – $75K • meaningful equity About Novig Novig is building America's #1 sports prediction market. Founded by Jacob Fortinsky and Kelechi Ukah, we are the only platform to offer commission-free sports trading. We deliver better pricing, full transparency, and a more efficient market structure for users by eliminating the traditional sportsbook model. Backed by the best - Novig has raised over $100M from some of Silicon Valley’s top investors including Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana. Who we are We’re here to fix a rigged system where the house always wins and sports fans always lose. Novig is building the future of sports betting. Our mission is to financialize and democratize sports betting - transforming it from a closed, casino-controlled system into a two-sided, fair, efficient market where users have the power. Who you are and why this role will excite you - You’re naturally curious. When something looks off, your instinct is to dig into the data, connect the dots, and uncover what others might miss. - You enjoy investigative work. Whether it’s spotting multi-accounting schemes, bonus abuse, or suspicious betting patterns, you like unraveling complex user behaviors. - You’re detail-oriented and analytical. You’re comfortable working with data, internal tools, and admin systems to identify risk and build clear, evidence-backed cases. - You’re decisive under pressure. You can make thoughtful judgment calls when the stakes are high and move quickly in a fast-paced environment. - You care about marketplace integrity. Protecting users and ensuring a fair, trustworthy exchange genuinely motivates you. - You’re excited to help build something new. The opportunity to strengthen Novig’s fraud and risk systems—and stay one step ahead of bad actors as the exchange scales—is energizing. - You have 1–3 years of experience in fraud operations, trust & safety, risk, or a similar investigative role. - You have experience in fintech, gaming, marketplaces, or high-volume e-commerce (strongly preferred). - You are comfortable working with data and internal tooling, and ideally familiarity with SQL or analytics tools like Looker or Tableau. - You have a strong investigative mindset and the ability to identify subtle patterns or anomalies in user behavior. - You possess clear communication skills, especially when explaining why an account or activity is suspicious to non-technical teammates. Why work here, in the words of the people who do “I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.” “The people! So smart, thoughtful, fun to work with, passionate about their craft, etc” “I'm having the most fun I've had in my entire career.” If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect. Not for everyone - Our work is tied to live sports - that means nights, weekends, and pressure included. - If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment. Compensation & benefits - $65K – $75K base, benchmarked at top-tier tech companies - Meaningful equity for every employee, regardless of role - 100% health premiums covered - 99% dental & vision covered - 401(k) with 4% company match - HSA + $1,080 annual company contribution - $27/day lunch stipend when working from our NYC office - $35/day dinner stipend when working from the NYC office after 6:30pm Homebase Union Square, NYC or Remote

Customer Support Agent (Nights & Weekends) $25/hour • 40 hours/week (focus on Thursday – Monday nights i.e. 6 pm - 2 am ET) About Novig Novig is building America's #1 sports prediction market. Founded by Jacob Fortinsky and Kelechi Ukah, we are the only platform to offer commission-free sports trading. We deliver better pricing, full transparency, and a more efficient market structure for users by eliminating the traditional sportsbook model. Backed by the best - Novig has raised over $100M from some of Silicon Valley’s top investors including Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana. Who we are We’re here to fix a rigged system where the house always wins and sports fans always lose. Novig is building the future of sports betting. Our mission is to financialize and democratize sports betting - transforming it from a closed, casino-controlled system into a two-sided, fair, efficient market where users have the power. Who you are and why this role will excite you - Thrive in live, high-stakes environments: When the games are on and volume spikes, you stay calm, focused, and energized by the pace. - Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escalate. - Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication. - Comfortable across channels: You will support users via chat and email. - Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively. - Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation. - Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth when it matters most. - Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast. - Tech-savvy: You're comfortable navigating multiple tools and systems simultaneously without losing track of details. - Night owl: You're energized by prime-time sports and thrive on a Thursday–Monday schedule. - Strong communicator: You de-escalate frustrated users, explain complex mechanics to newcomers, and represent Novig's brand voice with confidence and empathy. - Good judgment under pressure: You think critically when situations don't fit neatly into a playbook and make smart decisions about when to act and when to escalate. Why work here, in the words of the people who do “I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.” “The people! So smart, thoughtful, fun to work with, passionate about their craft, etc” “I'm having the most fun I've had in my entire career.” If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect. Not for everyone - Our work is tied to live sports - that means nights, weekends, and pressure included. - If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment. Compensation & benefits - $25/hr, 40 hrs/week - Meaningful equity for every employee, regardless of role - 100% health premiums covered - 99% dental & vision covered - 401(k) with 4% company match - HSA + $1,080 annual company contribution Homebase Remote

Chief Compliance Officer $275,000k – $325,000k • meaningful equity About Novig Novig is building America's #1 sports prediction market. Founded by Jacob Fortinsky and Kelechi Ukah, we are the only platform to offer commission-free sports trading. We deliver better pricing, full transparency, and a more efficient market structure for users by eliminating the traditional sportsbook model. Backed by the best - Novig has raised over $100M from some of Silicon Valley’s top investors including Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana. Who we are We’re here to fix a rigged system where the house always wins and sports fans always lose. Novig is building the future of sports betting. Our mission is to financialize and democratize sports betting - transforming it from a closed, casino-controlled system into a two-sided, fair, efficient market where users have the power. Who you are and why this role will excite you - Excited to build and lead a best-in-class compliance framework that brings institutional-grade regulatory rigor to the future of sports prediction markets - Motivated to apply deep expertise in CFTC DCM Core Principles to design, implement, test, monitor, document, and continuously enhance a scalable compliance program as the business evolves - Prepared to serve as the primary internal owner of the compliance framework, with the authority and judgment to identify issues, recommend solutions, and escalate matters to the Chief Regulatory Officer when appropriate - Experienced in directly managing regulatory examinations, audits, and inquiries — including preparation of materials, coordination of responses, and engagement with regulators - Energized by partnering cross-functionally with Information Security (cybersecurity and systems controls), Surveillance (market monitoring and abuse prevention), Finance and Regulatory Finance (financial resource requirements and reporting), Legal (regulatory interpretation and external counsel coordination), and Engineering and Product to embed regulatory requirements directly into systems and workflows - Interested in supporting regulatory initiatives and future expansion, including preparation for potential DCO Core Principle compliance - Confident representing the organization externally with regulators, policymakers, trade associations, and industry participants in coordination with the Chief Regulatory Officer - Thrive in a hands-on leadership role where seniority means thoughtful execution, ownership, and close collaboration with a high-performing team Why work here, in the words of the people who do “I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.” “The people! So smart, thoughtful, fun to work with, passionate about their craft, etc” “I'm having the most fun I've had in my entire career.” If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect. Not for everyone - Our work is tied to live sports - that means potential nights, weekends, and pressure included. - If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment. Compensation & benefits - $275,000k – $325,000k base, benchmarked at top-tier tech companies - Meaningful equity for every employee, regardless of role - 100% health premiums covered - 99% dental & vision covered - 401(k) with 4% company match - HSA + $1,080 annual company contribution - $27/day lunch stipend when working from our NYC office - $35/day dinner stipend when working from the NYC office after 6:30pm Homebase Union Square, NYC or Remote

• Handle complex and escalated user inquiries that require advanced technical knowledge • Resolve high-impact issues quickly while modeling best-in-class responses for the team • Actively support users on Discord, email, and social media • Master internal admin tools to verify accounts, investigate transactions, identify bugs, and resolve platform anomalies • Identify recurring request patterns and partner cross-functionally to create or refine macros, SOPs, and internal documentation • Surface critical issues to Customer Support leadership and advocate for user-driven product improvements • Provide live feedback during shifts and contribute to onboarding and development of new support agents • Monitor Discord during live NFL/NBA slates and track pain points and trends for leadership reporting

• Handle user inquiries with care and urgency • Respond to chats and emails quickly • Verify accounts, investigate transactions, and troubleshoot issues • Flag recurring issues and provide feedback • Monitor chat volume during live sports

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing customer support during high-stakes live sports events. - Thrive in live, high-stakes environments, staying calm and focused during volume spikes. - Take ownership of every interaction, handling user inquiries with care and urgency. - Respond quickly to chats and emails using Intercom while maintaining clear and accurate communication. - Support users via chat and email. - Learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues. - Flag recurring issues and share feedback to refine macros, FAQs, and internal documentation. - Monitor chat volume during live sports events and resolve time-sensitive issues. - Understand betting lines, spreads, exchange mechanics, and market movement basics. - Navigating multiple tools and systems simultaneously without losing track of details. - Work a Thursday–Monday schedule, energized by prime-time sports. - De-escalate frustrated users and explain complex mechanics with confidence and empathy. - Make smart decisions under pressure, knowing when to act and when to escalate. Qualifications - Strong communication skills. - Ability to work in a fast-paced environment. - Technical capability to learn and use internal tools. - Knowledge of sports betting and market mechanics is a plus. Requirements - Availability to work nights and weekends. - Ability to handle pressure and make quick decisions. - Comfortable with remote work. Benefits - $25/hour, 40 hours/week. - Meaningful equity for every employee, regardless of role. - 100% health premiums covered. - 99% dental & vision covered. - 401(k) with 4% company match. - HSA + $1,080 annual company contribution.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves building and leading a best-in-class compliance framework for Novig's sports prediction market. - Excited to build and lead a compliance framework with institutional-grade regulatory rigor. - Motivated to apply expertise in CFTC DCM Core Principles to enhance a scalable compliance program. - Prepared to serve as the primary internal owner of the compliance framework. - Experienced in managing regulatory examinations, audits, and inquiries. - Energized by partnering cross-functionally with various departments to embed regulatory requirements. - Interested in supporting regulatory initiatives and future expansion. - Confident in representing the organization externally with regulators and industry participants. - Thrive in a hands-on leadership role with a focus on execution and collaboration. Qualifications - Deep expertise in CFTC DCM Core Principles. - Experience in managing regulatory examinations and audits. - Strong cross-functional collaboration skills. - Ability to represent the organization externally. Requirements - Experience in compliance frameworks and regulatory environments. - Ability to work in a fast-paced, dynamic environment. Benefits - $275,000k – $325,000k base salary, benchmarked at top-tier tech companies. - Meaningful equity for every employee, regardless of role. - 100% health premiums covered. - 99% dental & vision covered. - 401(k) with 4% company match. - HSA + $1,080 annual company contribution. - $27/day lunch stipend when working from the NYC office. - $35/day dinner stipend when working from the NYC office after 6:30pm. Company Description Novig is building America's #1 sports prediction market, offering commission-free sports trading and a more efficient market structure. - Founded by Jacob Fortinsky and Kelechi Ukah. - Backed by over $100M from top Silicon Valley investors. - Aims to financialize and democratize sports betting.