• You keep track of all projects within the team and can set smart goals, breaking them down into actionable steps to achieve them • You are responsible for your team and their development • You participate in the weekly priority meetings and actively help shape the company • You handle leave requests and ensure the department is always optimally staffed • As an Account/Strategy Manager, you confidently guide our clients through their entire journey by providing clear next steps in 1:1 strategy meetings, proactively supplying relevant resources, and closely coordinating with the team to ensure an optimal customer journey and continuous insights for the team.

• Manage and optimize CRM systems (HubSpot, ActiveCampaign) • Ensure every lead is correctly captured and consistently tracked • Build and maintain automations such as email flows, lead nurturing and retargeting • Support the funnel & sales teams through segmentation and personalized customer journeys • Ensure consistent tracking through close collaboration with the performance & sales teams • Set up and maintain pipelines and deal stages in HubSpot • Integrate funnel tools (e.g., OnePage, ThriveCart, webinar systems) with HubSpot/ActiveCampaign • Implement tagging & lead scoring to identify hot leads early • Create email sequences (Welcome, Warm-up, Follow-up, Re‑engagement) • Monitor & report key metrics such as open rates, CTR, funnel conversion/throughput and no-show rates

• Own a portfolio of enterprise grocery retail accounts on Storefront Pro; build strong relationships with retailer stakeholders to drive adoption, expansion, and renewals across web, app, and omnichannel experiences. • Serve as a trusted advisor to retail digital, marketing, and operations leaders — providing strategic guidance on e-commerce program growth, change management, and value realization across the full platform. • Support end-to-end platform launches, success metrics, milestones, and risk mitigation plans. • Maintain and refine playbooks, account health scoring, and QBR cadences; forecast account health and surface voice-of-customer insights that inform Storefront Pro's product roadmap and prioritization. • Lead resolution of cross-functional escalations spanning platform, integrations, catalog, and fulfillment operations; contribute to post-mortems and implement preventative improvements. • Quantify ROI (e.g., year-over-year online sales growth, basket size, conversion rate, retail media revenue) and present outcomes to retailer stakeholders; support multi-year commercial strategies and platform expansion conversations. • Help retailers unlock the full value of the Storefront Pro ecosystem — including, loyalty and coupon integrations, AI-powered personalization, and merchandising tools. • Travel up to 30% for onsite retailer visits, launch support, and partner meetings as needed.

Role Description As a Customer Sales Manager (CSM), you’ll join Cardinal’s Centralized Services department (CX3) to support and manage a team of Customer Sales Specialists (CSS), focused on all aspects of the leasing process across multiple contracted communities. You’ll help ensure consistent, quality sales service for assigned communities, with your team of Sales Specialists handling: - Lead management - Lead nurturing - Tour scheduling - Follow-ups - Management of AI leasing tools including AI Renewals and the call center You’ll partner with our Director of Centralized Leasing and Associate Director of Centralized Leasing on enhancements to our leasing platform and participate in the creation of new standard operating procedures (SOPs) and processes to reflect the work of your sales team in the new, centralized Cardinal Way of Leasing. Along the way, you’ll participate in industry-leading conversations about centralized support and help explore new tools, processes, and automation to help build our leasing process of the future. This role is part of Cardinal Group’s new centralized services team and work may be performed remotely or at our HQ office in Denver, CO. Although your role may be remote and reports to the centralized services leadership team, you will work closely with team members to provide consistently excellent customer service to our future and current residential customers. Qualifications - 3 - 5 years of experience in property management - 2 - 5 years of community manager experience - 2 - 5 years of experience leading 4+ team members on-site or remotely - A high school diploma or GED equivalent is required; a bachelor’s degree preferred - Maintains a consistent level of professional customer service - Excellent written communication skills, especially short form for easily digestible with pointed, relevant information - Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy - Working knowledge of Yardi, Entrata, Realpage, and Knock is preferred - Ability to thrive in a fast-paced environment and manage multiple projects simultaneously - Ability to embody the Cardinal Culture and Cardinal Core Values every day Requirements - Manage the leasing process for a team of 5-6 Customer Sales Specialists - Monitor team performance using data from AI platforms and property management software - Demonstrate advanced communication skills by collaborating with Cardinal leaders - Adapt quickly and enthusiastically to departmental process changes - Analyze community performance through data-driven insights - Prepare and communicate monthly performance reports - Foster strong relationships with Sales & Marketing and other key stakeholders - Identify and communicate areas for improvement to CX3 leadership - Collaborate with the CX3 Data Analyst to ensure reports meet stakeholder needs - Partner with the CX3 Client Success Manager for onboarding and training - Foster cross-department collaboration to improve communication - Identify strategic opportunities for department scaling and innovation - Participate in pitch meetings for internal stakeholders - Engage with AI technology partners to optimize tools - Assist in developing and implementing new standard operating procedures (SOP) - Professionally represent Cardinal Group and our communities in every interaction - Participate in department-led efforts to foster collaboration and culture - Participate in Cardinal U training as required Benefits - Salary range: $60,000 - $70,000 plus performance bonus potential - Eligible to participate in the company benefits plan - Health, vision, dental, and pet insurance - 401(k) retirement plan - Student loan assistance - Licensing and continuing education reimbursement - Parental leave - Housing allowances or gifts Work Environment / Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but may also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities. While performing the duties of this job, the employee is regularly required to: - Use hands to finger, type, handle, or feel and talk or hear - Stand; walk; reach with hands and arms; climb, stoop, or squat - Sit - Access all exterior and interior parts of the property and amenities - Work inside and outside in all weather conditions - Push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Routine local travel may be required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel may be required for company functions, training, property visits, and other situations necessary for the accomplishment of special projects.