• Oversee the configuration, installation, and management of several enterprise applications, supporting various business partners. • Upgrade software to the latest specifications, maintain key workflows, and fix issues autonomously for applications you own. • Proactively recommend areas of opportunity that will lead to greater return on investment for purchased software. • Provide expert-level support and troubleshoot for complex application issues. • Resolve technical problems quickly, with minimal need for external support. • Help engineering teams to set up API integrations and document their connections. • Seek areas of automation with connected systems to reduce manual workflows. • Ensure applications and access keys adhere to company security policies. • Flag any concerns for compliance and liaise with the security team for system best practices. • Perform regular seat audits and deprovision users to prevent unnecessary access to applications. • Create and maintain clear and comprehensive documentation for all applications, configurations, and workflows. • Develop and deliver regular reports on application health, historical performance, and roadmap opportunities. • Effectively communicate at all stages of troubleshooting, resolution, and deployment with Business Partners surrounding submitted cases. • Work closely with partners and project teams to consult on the best use cases for systems and offer guidance were possible on development in the business requirements. • Provide training and mentorship to junior team members and end-users. • Work with application vendors and partners during renewal to ensure a smooth contract cycle. • Help perform software evaluations for new business needs and recommend consolidation efforts were possible. • Constantly evaluate competitors in the space to ensure we have a best-in-class tool stack.

Role Description The Member Experience Administrator will perform as a key contributor to the day-to-day execution of membership operations and member-facing engagement across NSTXL's member base. Reporting to the Director of Marketing, the selected Administrator will be responsible for an array of tasks in support of new and existing members throughout the full member lifecycle, including: - Managing the membership inbox - Processing applications - Maintaining member data - Supporting marketing campaigns and communications The Administrator will work closely with various departments, such as Marketing, IT, Finance, and Contracts, to resolve member needs and ensure a consistent and reliable member experience. The role requires a strong administrative skillset combined with customer service, CRM proficiency, and high attention to detail. Essential Duties and Responsibilities: - Performs as the primary owner of the membership inbox, ensuring timely and accurate responses to incoming member inquiries. - Triages and routes member requests to appropriate internal teams when needed. - Tracks member inquiries, response times, and resolutions within CRM systems. - Identifies recurring member questions and supports updates to FAQs and internal resources. - Supports membership application intake, data entry, and tracking through the full application lifecycle. - Supports account setup, onboarding coordination, and renewal processing. - Maintains accurate and up-to-date member records, including contacts and organizational details. - Enters, updates, and maintains member data within CRM systems such as Salesforce or HubSpot. - Supports data hygiene efforts to ensure accuracy and completeness across records. - Assists in list management, segmentation, and basic reporting needs. - Generates routine reports to support internal team visibility into member activity and engagement. - Supports execution of member communications, including email campaigns and announcements. - Assists with preparation and coordination of webinars, events, and engagement initiatives. - Builds and validates audience lists for communications and campaigns. - Supports quality assurance of communications prior to distribution. - Coordinates with internal teams including Marketing, IT, Finance, and Contracts to support member needs. - Follows defined escalation paths to ensure timely resolution of issues. - Maintains clear documentation and communication to support internal collaboration. - Participates in team meetings, training, and ongoing development activities. - Other duties as assigned. Qualifications - Bachelor's degree, Associate's degree with relevant experience, or equivalent professional experience. - 1+ years of professional experience in an administrative, customer service, member support, or operations role. - Excellent verbal and written communication skills to convey information clearly and professionally. - High attention to detail, particularly in data entry, recordkeeping, and process execution. - Ability to manage multiple deadline-driven tasks and competing priorities while delivering accurate work. - Demonstrated ability to learn new systems and tools quickly. - Strong customer service orientation with the ability to maintain professional communication standards across all interactions. - Ability to work collaboratively with cross-functional teams and stakeholders. - Strong sense of ethics and integrity to handle sensitive member information appropriately. - Proficient with general office software such as Microsoft Office Suite. - Ability to work effectively in a fully remote environment with reliable internet and a suitable home workspace. Requirements - Direct experience with CRM platforms such as Salesforce or HubSpot. - Experience supporting marketing operations, including email campaigns, audience segmentation, or event coordination. - Familiarity with platforms such as WordPress, Zendesk, Mailchimp, Marketo, or similar marketing or support tools. - Experience working in a structured, process-driven environment. - Background in government contracting, defense, technology, or member-based organizations. - Experience supporting webinar production or virtual event execution. Benefits - Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage. - Vision Insurance: Fully covered. - Retirement Plans: 401(k) with employer match up to 4%. - Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation. - Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance. Company Description NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. Currently, we are only open to remote employees residing in the following states: AL, FL, IN, MO, NC, NM, OH, PA, SC, TN, TX, VA, WY.

Title: IRB Reliance Administrator Location: Los Angeles, CA, United States Remote Full-tme/Days Job Description: Join a team that's shaping the future of pediatric care. Children's Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve. Overview This position is 100% remote. CHLA does require a primary residence in CA prior to start date. Purpose Statement/Position Summary: The IRB Reliance Administrator under supervision, supports the efficiency of the Human Research Protection Program in the area of external IRB reliance. Serves as the primary point of contact for ceded study submissions, uses reliance tracking systems to process and monitor reliance agreements, and prepares correspondence ranging from routine to moderately complex. Minimum Qualifications/Work Experience: Required: 1+ years IRB experience Education/Licensure/Certification: Required: Bachelor's degree in a scientific or business discipline. Equivalent combination of relevant education and experience may be considered. Preferred: Master's degree. Pay Scale Information USD $61,152.00 - USD $104,832.00 CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. About Us CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth. Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures. CHLA is an Equal Opportunity Employer At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance. Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process. Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA. Apply Now

• Own day-to-day Salesforce administration for the sales organization • Manage the Salesforce enhancement backlog, prioritize requests, and maintain a delivery roadmap • Administer users, profiles, roles, permission sets, and security model • Build and maintain reports and dashboards used by Sales leadership and field teams • Gather enhancement ideas monthly through structured feedback from users and management • Translate business requirements into clear technical requirements • Partner with the FHF Technology team as an Agile stakeholder on Salesforce-related initiatives • Troubleshoot user issues and system defects as the Salesforce SME for Sales • Support and maintain integrations and tools, including: Salesforce Maps, Pardot / Marketing Cloud Account Engagement, DocuSign, Roll-Up Helper, Sigma and other integrations • Coordinate and collate reporting from different data sources: (LOS, Sigma, Funding Dashboard, etc) • Work with Sales VP and Sales Ops Manager to study existing metrics and develop future metrics to optimize sales performance • Work with Sales VP and Sales Ops Manager to analyze sales process and identify gaps • Analyze overall sales data for growth and improvement opportunities