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First Help Financial logo
First Help Financial

We provide auto loans to the underserved and care for our customers and partners with exceptional service.

Associate, Salesforce Administration

Location

Massachusetts

Posted

16 days ago

Salary

$67.8K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishCloudSalesforce

Job Description

Associate, Salesforce Administration

First Help Financial

• Own day-to-day Salesforce administration for the sales organization • Manage the Salesforce enhancement backlog, prioritize requests, and maintain a delivery roadmap • Administer users, profiles, roles, permission sets, and security model • Build and maintain reports and dashboards used by Sales leadership and field teams • Gather enhancement ideas monthly through structured feedback from users and management • Translate business requirements into clear technical requirements • Partner with the FHF Technology team as an Agile stakeholder on Salesforce-related initiatives • Troubleshoot user issues and system defects as the Salesforce SME for Sales • Support and maintain integrations and tools, including: Salesforce Maps, Pardot / Marketing Cloud Account Engagement, DocuSign, Roll-Up Helper, Sigma and other integrations • Coordinate and collate reporting from different data sources: (LOS, Sigma, Funding Dashboard, etc) • Work with Sales VP and Sales Ops Manager to study existing metrics and develop future metrics to optimize sales performance • Work with Sales VP and Sales Ops Manager to analyze sales process and identify gaps • Analyze overall sales data for growth and improvement opportunities

Job Requirements

  • Bachelor's Degree required
  • Active/Current Salesforce.com Administrator Certification required
  • 2+ years of Salesforce administration experience in a business environment, with an understanding of different business units and what they need
  • Proven experience designing and administering Salesforce solutions, including custom objects, custom fields, picklists, page layouts, Flows, approval processes, validation rules, custom tabs, reports, dashboards, and email templates in alignment with Salesforce best practices
  • Will eventually own and administer key tools and integrations, including: Salesforce Maps, Territory Management, Pardot, Sigma integrations, Rollup Helper, and DocuSign (prior experience not required)
  • Customer service-focused, energetic personality, professionalism, and a desire to assist
  • Strong interpersonal and teamwork skills
  • Excellent written and verbal communication skills
  • Strong computer skills (knowledge of Microsoft Excel, PowerPoint, and Word)

Benefits

  • Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
  • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
  • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

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