• Serve as a trusted advisor and long-term partner to districts • Ensure adoption and implementation of Panorama’s products with clarity and confidence • Maintain ownership and accountability across the entire client lifecycle • Translate district priorities into actionable project plans • Ensure data accuracy and platform reliability • Lead cross-functional coordination across teams • Offer guidance, structure, and proactive insights • Manage multi-product projects and advise clients on best practices • Unblock progress through collaboration with technical and operational teams • Strengthen Panorama’s impact by bringing product insights and execution excellence to every engagement

• Manage multiple projects and build project roadmaps, release plans, and timelines • Manage and track program schedules, technical issues, dependencies, and blockers • Communicate project status with clients and internal teams • Provide project status reports for various audiences • Organize project activities including scheduling and leading meetings with cross-functional teams

• Support customer engagements, from booking to delivery, demonstrating operational excellence resulting in delighted customers. • Develop comprehensive project plans that define scope, schedule, budget, and resources. Manage project lifecycle stages from initiation, planning, execution, monitoring, and closure. • Serve as the primary point of contact for customers, subcontractors, and internal teams, facilitating clear and effective communication throughout project phases and managing stakeholder expectations. • Monitor and control project costs & schedules to ensure projects are delivered per budgetary constraints and on-time per project milestones. Prepare cost estimates, track expenses, and work with finance teams to report on financial status. • Ensure that all project deliverables meet quality standards, are free from errors, and delivered in a timely manner per customer contract service level agreements. Oversee development and delivery customer deliverables, addressing issues and ensuring performance requirements are met. • Ensure all projects adhere to the appropriate regulatory guidelines, industry standards, safety regulations, and company policies. Work with stakeholders and technical teams to maintain regulatory requirements. • Maintain accurate project documentation, including schedules, budgets, progress reports, and change orders. Report regularly to senior management on project status, risks, and issues. • Lead cross-functional teams, including engineers, technicians, and subcontractors, to ensure alignment on project goals and objectives. Provide direction, delegate tasks, and facilitate collaboration. • Identify potential project risks and implement mitigation strategies to minimize impact. Adjust project plans as necessary to respond to changes and address risks. • Collaborate with Legal and Sales to review & revise contract terms, identify potential risks & develop mitigation plans, support customer negotiations, and the execution of contracts. • Identify and address gaps in processes and procedures, resulting in improved, streamlined workflows. • Collaborate with other departments on operational requirements needed to meet customer deliverables and departmental priorities. • Maintain a complete understanding of our products and services. • Identify and promote changes in Terabase's technology stack to increase operational efficiency. • Lead structured project reviews and contribute to the development of company-wide lessons learned including the documentation, education, and implementation of project learnings across teams. • Serve as the face of Terabase for a portfolio of projects across key customers and manage the experience throughout the life of the engagement. • Interface & engagement with senior leadership and executive-level customers to lead strategic initiatives such as project execution workshops and other execution-focused discussions to improve overall experience. • Work in partnership with the sales team to provide expanded services and support organic growth within existing accounts. • Act as a voice of the customer by representing their perspectives and interests in areas such as product roadmap, technical support, quality, etc. • Maintain the relationship to enable effective & active communication and a collaborative environment with the customer team to manage a variety of situations including conflict resolution, addressing complex & technical topics, and understanding when to seek leadership support to ensure the customer receives the proper level of care. • Perform and deliver a customer-centric experience ensuring every aspect of the project is managed such that Terabase becomes an extension of the customer’s project management team. • Serve as a mentor for more junior Project Manager team members offering guidance, support, and coaching to strengthen the overall team’s capabilities and implementation of lessons learned. • Serve as a collaborative partner to the leadership team with operational enhancements, identification of improved or new tools and processes, and other improvements • Cross-functional / cross-team operational project planning & execution to support & manage the deployment of multiple products on any given assigned project(s) • Provide performance feedback to management for PMs and lead working groups focused on process standardization and improvement.

• Ensure compliance with contract requirements and manage changes as required • Establish and enforce safety requirements to ensure compliance with industry and Company standards • Lead the project in scheduling, budget and document management from Contract to Completion • Track and report on project results and metrics • Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence • Manage and mentor project support positions such as project superintendents and administration as determined by the project requirements • Procure adequate resources to achieve project objectives in planned timeframes • Understand the day-to-day project activities and resources and chairs the project team meetings • Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices and company risk thresholds • Manage project issues and risks to mitigate impact to baseline.