• Exceeding customer expectations by providing a tailored service experience. • Identify and resolve customer issues via incoming calls, emails, etc. • Provide customers with knowledge regarding software functionality and best practices. • Identify and reproduce software defects for submission to development. • Provide Customers with root cause analysis and in-depth troubleshooting. • Meet and exceed Service Level Agreements through effective incident management. • Writing Technical Documentation (i.e. Knowledge Base Articles). • Contributes to the departments' Key Performance Indicators (KPI). • Performs software implementation, installation, and upgrades to MasterControl customers. • Updates and maintains reports for customers and key internal contacts. • Provides backup support to other CSE team members. • Works directly with escalation engineers to assure resolution of critical customer issues. • Provide and participate in technical training and knowledge transfer for new or complex products. • Contribute to overall content and quality of knowledge base utilizing the Knowledge-Centered Support principles. • As directed, performs special projects.

Role Description As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving user issues and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success. - Provide front-line support for software applications via email, phone, and video call within organization-level agreements. - Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently and escalate when necessary. - Maintain organized records of customer requests with accurate documentation. - Ensure regular and predictable attendance for the designated shift, including rotating holiday support. - Educate customers to help them gain value from our suite of products and drive high customer satisfaction. - Advocate for customer needs by sharing actionable feedback, escalating product issues with key details, and anticipating next steps. - Provide timely updates to customers on unresolved issues. - Investigate advanced technical issues and collaborate with team members or stakeholders to identify solutions. - Gain a complete understanding of client requirements before providing solutions. - Collaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments. - Follow department and company processes and procedures. - Maintain deep product and technical knowledge to ensure accurate, high-quality support. - Participate in cross-training to broaden skills and improve collaboration and customer outcomes. - Contribute to internal and external self-help documentation. - Support special assignments and projects in partnership with Senior Analysts and Managers. Qualifications - Degree in Electrical Engineering or related field, or equivalent technical experience (preferred) - 2+ years of experience in application support roles or similar client-facing positions - Proficient in task and project management - Understanding of Python, FTP, and API fundamentals - Ability to work independently with a “Figure It Out” mindset - Proficient in English - General understanding of the power and electric markets, including congestion, its drivers, and impacts (preferred) - Experience in Power and Renewables (Solar, Wind, Utilities, Grid, or the general energy space) (preferred) - Experience with CRM platforms (e.g., Salesforce) and Atlassian tools (e.g., Jira, Confluence) (preferred) - Grafana and/or Databricks experience (preferred) - Experience with Power Automate (preferred) - Proficiency with Microsoft 365 Suite (preferred) - Certifications such as ITIL, CompTIA+ (preferred) Physical Demands - Ability to sit for long periods, work on a computer with repetitive motions, and utilize devices typically in an office environment. - Travel requirements: 0% or as required for company needs.

• Provide Tier 1 application support for the FOCUS billing system • Act as the primary subject matter expert (SME) for FOCUS billing workflows, configurations, and business rules • Troubleshoot and resolve issues related to: Charge capture and posting, Claims generation, submission, and reprocessing, Remittances, adjustments, denials, and write-offs, Patient demographics, insurance setup, and eligibility • Support Medicare, Medicaid, and commercial payer billing requirements specific to dialysis services • Investigate data integrity issues and billing discrepancies; perform root cause analysis and corrective actions • Coordinate with Revenue Cycle teams to resolve billing errors and reduce claim denials • Manage user access, roles, and permissions within FOCUS • Collaborate with internal support teams to resolve upstream data issues impacting billing (interfaces, documentation gaps) • Participate in system testing, validation, and change management activities • Create and maintain SOPs, billing workflows, and end-user documentation • Provide training and ongoing support to billing and clinic operations staff • Ensure compliance with HIPAA and healthcare regulatory standards • Participate in after-hours or on-call support rotations as required.

Role Description The Cyber Security Engineer is responsible for the design, implementation, operation, and continuous improvement of enterprise security controls that protect critical infrastructure, systems, and data. This role serves as a hands-on engineering contributor within a lean, high-trust cybersecurity team, owning core security tooling and processes while acting as an escalation point for complex incidents. Operating at the intersection of security engineering, incident response, and program maturity, the Cyber Security Engineer partners closely with IT Infrastructure teams and external SOC/MDR providers to ensure threats are detected, contained, and eradicated effectively. Success in this role is driven by technical depth, operational ownership, and strong collaboration rather than passive monitoring. Responsibilities - Own triage, investigation, and response for security alerts and incidents across enterprise environments - Serve as an internal escalation point for high-severity and complex security incidents - Partner with external SOC/MDR providers on escalated alerts, tuning, and response coordination - Conduct root-cause analysis, containment, eradication, and post-incident reviews with documented lessons learned - Engineer, configure, and administer core security tools including EDR, vulnerability management, and email security platforms - Design and implement detection rules, correlation logic, and automated response actions to improve security coverage and reduce mean time to response - Evaluate, recommend, and implement new security tools and capabilities aligned to the security roadmap - Maintain and improve integrations between security platforms and enterprise systems - Own the vulnerability management lifecycle including scanning, prioritization, remediation tracking, and risk reporting - Partner with Infrastructure and IT Operations teams to drive remediation efforts and verify fixes - Produce vulnerability trend analysis, risk exposure metrics, and executive-facing reports - Contribute to security program development by identifying gaps, proposing improvements, and executing initiatives - Track and report on operational security metrics such as incident volume, MTTD, MTTR, and SLA performance - Serve as a key technical advisor to Infrastructure teams on endpoint, server, network, and cloud security - Support security awareness initiatives and cross-functional security education efforts Qualifications - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field, or equivalent practical experience - 3–5 years of hands-on experience in cybersecurity engineering, IT security, or a related discipline - Demonstrated ownership of incident response activities from detection through containment, eradication, and post-incident review - Strong experience engineering and tuning detection rules, SIEM alerts, and automated response workflows - Proven vulnerability management experience including scan configuration, risk prioritization, and remediation tracking - Hands-on experience with SIEM platforms such as Splunk, Microsoft Sentinel, or equivalent - Experience administering and engineering security tools such as EDR, vulnerability management, and email security platforms - Experience managing or partnering closely with SOC, MDR, or MSSP providers - Deep understanding of common attack vectors and adversary techniques including phishing, ransomware, credential compromise, lateral movement, and privilege escalation - Strong analytical thinking, incident ownership, and documentation skills - Ability to collaborate effectively with infrastructure, operations, and business stakeholders - Relevant cybersecurity certifications (e.g., Security+, CySA+, CEH, GIAC) preferred - Scripting or automation experience using Python or PowerShell preferred - Experience securing enterprise infrastructure including Active Directory, cloud platforms (Azure, AWS, GCP), and hybrid environments - Familiarity with security frameworks such as NIST CSF or CIS Controls preferred Company Description Performing over 80 million utility locates annually, USIC is the most trusted name in underground utility damage prevention and protection. USIC provides a full suite of public and private utility services throughout the United States, with advanced offerings and superior technology to meet every underground utility damage prevention and protection need. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.