Cohere Health is a Software-as-a-Service (SaaS) company focused on improving the patient journey by enhancing the quality of care at lower costs, as well as emphasizing health over
Lead Client Analyst
Location
United States
Posted
13 days ago
Salary
$115K - $130K / year
Seniority
Lead
Job Description
Lead Client Analyst
Cohere Health
Role Description We are looking for a Lead Client Facing Analyst to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most. - Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value. - Translate complex client requirements into detailed technical blueprints for development teams to leverage when implementing new clients. - Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs. - Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients. - Analyze authorization data and leverage data visualization software to build and maintain analytical reports that inform internal and external stakeholders on platform performance. - Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle. - Identify opportunities to scale and improve consultation workflows. Qualifications - 7+ years experience working in a client facing role. - Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction. - Advanced Proficiency in Excel and PowerPoint. - Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI. - Proficiency with using SQL to extract insights from complex healthcare data sets. - Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value. - Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements. - Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity. - Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible. - Bachelor’s degree. Benefits - 💻 Fully remote opportunity with about 5% travel. - 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program. - 📈 401K retirement plan with company match; flexible spending and health savings account. - 🏝️ Flex time off + company holidays. - 👶 Up to 14 weeks of paid parental leave. - 🐶 Pet insurance. Company Description Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Commuter benefits, Company equity, Company-sponsored outings, Continuing education stipend, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Documented equal pay policy, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Mean gender pay gap below 10%, Mentorship program, Online course subscriptions available, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Employee awards, Pay transparency, Transgender health care benefits, Wellness days, Floating holidays, Bereavement leave benefits
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