Role Description As a Property Damage Liability Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation, Delivery/ Courier Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Qualifications - Minimum of 5 years of insurance claims experience in the Delivery/ Courier space with bodily injury and property damage experience - Minimum of 3 years of leadership experience with a preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Requirements - Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims - Minimum of 3 years of leadership experience with a preference for experience managing in a fully remote environment - Active licensure, home state or designated home state - Willingness to obtain all relevant licenses within 45 days of hire Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Role Description This highly specialized client facing General Liability, Excess and Surplus position is responsible for: - Agency marketing, risk selection, underwriting, pricing, and cross-sell initiatives with other business units. - Gaining and servicing new and renewal business. - Assisting in the development of new products. - Working independently with limited supervision requiring proven expertise in General Liability with Excess & Surplus Lines experience. Key responsibilities include: - Vetting of submissions – New and renewal business, including analyzing risk, loss runs, exposures, terms, profit, and loss statements, emails, and calls with brokers. - Completing the pricing tool and pricing of accounts. - Preparing quotes & binders to release to brokers, determining proper terms and exclusions unique to each account. - Full negotiations with brokers and/or agents. - Writing referrals regarding risks outside of underwriters’ authority. - Conducting in-person and virtual visits with Brokers/Agencies. - Working with internal and external partners to ensure proper endorsements are handled within guidelines. - Collaborating with corporate underwriting on writing and approval of manuscript endorsements. - Cultivating existing and new relationships to support business unit goals. - Coordinating special projects as assigned. - Maintaining underwriting files and documentation to support the underwriting thought process. - Assisting the management team with mentoring, training, and development of other team partners. - Serving as a technical expert. Qualifications - Bachelor’s degree preferred; additional insurance certifications or designations preferred. - Relevant combination of education and experience may be considered in lieu of degree. - A minimum of eight years’ experience required. - Experience in underwriting with an insurance organization with demonstrated technical knowledge in one or more areas: underwriting, marketing, loss prevention, or similar knowledge. - State licenses may be required. - Continuous learning required, as defined by the Company’s learning philosophy. Requirements - Demonstrate superior judgment and analytical abilities to analyze risks and identify corrective action. - Strong relationship management skills. - Ability to work independently. - Ability to work in a fast-paced environment while handling multiple tasks. - Ability to take a lead role and/or assist in training and mentoring of others. - Values the ability to work in a team-friendly work environment. - Thorough knowledge of the marketplace, departmental procedures, processes, and workflow. - Ability to understand business needs and conceptualize and implement processes and procedures that support business strategies. - Demonstrate ability to communicate our value proposition to the brokerage community. - Ability to understand market trends, loss development, and deliver tough messages when needed. - Demonstrate leadership abilities. Benefits - Pay Range: Actual compensation decision relies on internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. - Reasonable estimate for this role is between $137,900 and $231,000 (add 10% to this range for AK, CA, CT, DC, HI, IL, MD, MA, NJ, NY, WA). Company Description We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

• Prepare, submit, and track FHA, VA, USDA, FNMA, FHLMC, PMI, and investor claims accurately and within required timeframes. • Perform detailed loan-level reconciliations comparing amounts claimed, amounts paid, and outstanding indebtedness (including escrow and corporate advances). • Prepare and submit supplemental claims as necessary, coordinating with foreclosure, loss mitigation, and bankruptcy teams to obtain required documentation. • Partner with the Escrow Department to verify taxes and insurance are maintained, paid timely, and canceled or endorsed in accordance with investor and insurer requirements. • Document all claim-related activity accurately and thoroughly within the Claims Pipeline Sharepoint. • Conduct timely audits of assigned claims to validate compliance and ensure claim accuracy and completeness. • Ensure loans are fully liquidated and cleared from MSP within 48 hours of receipt of final claim proceeds. • Perform additional duties as assigned by the Claims Department Supervisor or management.

Title: Injury Examiner Location: United States Job Description: Job ID: R0117304 Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Injury Examiner, you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. What you'll do: - Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. - Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. - Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. - Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. - Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. - Serves as a resource for team members on complex claims. - Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 4 years auto claims and injury adjusting experience. - Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. - Advanced negotiation, investigation, communication, and conflict resolution skills. - Demonstrated strong time-management and decision-making skills. - Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. - Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. - Ability to exercise sound financial judgment and discretion in handling insurance claims. - Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage - College Degree (Bachelor’s or higher) - Insurance Designation - US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.