Role Description We’re looking for a Retention Specialist (Permanent Work from home) to join our team in Manila. You will drive data-led product adoption and proactive account management across Lightspeed’s Hospitality customers by leveraging insights to better understand customer behaviour and performance. In this role, you will analyze data to identify growth opportunities, mitigate risks, and guide strategic actions, while ensuring data accuracy and integrity across the systems that power scalable customer success. - Analyze customer health and usage data to identify trends, improve data structures, and enhance reporting visibility for Account Managers. - Enable data-driven territory planning by leveraging CRM, financial, and market insights to prioritise customer engagement and drive retention, growth, and CLV. - Manage and optimise ChurnZero workflows, including plays, templates, and customer segmentation to support scalable AM operations. - Maintain strong spreadsheet and reporting capabilities to track portfolio performance and deliver ad hoc insights to stakeholders. - Identify and address GTM inefficiencies by tracking issues, escalating blockers, and improving workflows to enhance team productivity. - Support inbound triage and act as a key escalation point, coordinating across teams to resolve high-priority issues efficiently. - Drive customer retention and growth by identifying upsell opportunities, mitigating churn risks, and supporting best practices across the AM function. - Support strategic hospitality-focused projects. - Contribute as part of the wider team to achieve organisational objectives, even if this means doing things that aren’t strictly within the scope of your role. Qualifications - Must be highly proficient with spreadsheets. - Experience with ChurnZero, Salesforce, or similar SaaS tools is a major plus. - Hospitality industry experience is preferred. - Prior experience in Customer Success, Account Management, or Technical Support. Benefits - Market-leading salary package. - Permanent work from home setup. - Coworking space available, if needed. - We follow the PH holidays! - HMO for you and your 2 dependents (Maxicare). - 15 Vacation leaves. - 10 Sick leaves. - Government Mandated Benefits. - Food Allowance of 1000PHP per month. - Work from Home Allowance of 1000PHP per month. - Health and wellness benefit of 7500PHP per year. - Free LinkedIn Learning License. - Free access to Mental Health support and coaching services. - Opportunity to grow your career in a company that values internal mobility. - Exciting online and in-person events hosted regularly by our Manila Culture Club.

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts. • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, reactivation opportunities. • Identify root causes behind customer concerns through active listening and discovery. • Provide consultative guidance and structured solutions to retain and support customers. • Communicate the value of HighLevel’s services clearly and confidently. • Handle objections professionally and work toward mutually beneficial outcomes. • Identify opportunities for plan optimization, upgrades, or reactivation where appropriate. • Support churn reduction and revenue retention goals through escalating recurring issues to leadership. • Deliver personalized, positive support aligned with the company brand. • Accurately log all interactions and update CRM records in GHL. • Apply appropriate tags and track case outcomes for reporting and analysis. • Maintain detailed documentation to support transparency and performance tracking. • Identify trends and recurring challenges impacting retention. • Provide feedback to leadership on improvement opportunities. • Maintain strong product knowledge of HighLevel services and best practices. • Take ownership of individual performance metrics and outreach targets.

Role Description Mink Life & Legacy is seeking motivated, coachable individuals who want more time and more control. If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career — with free, proven training and full support. What You Can Expect - Independent broker model — not captive, full carrier access - Free, structured training (no experience needed) - Innovative lead program (mortgage protection, final expense, annuities) - Cutting-edge CRM with automated lead upload - Multiple income streams: direct commissions, renewals, and agency overrides Compensation- 100% Commission Only - Part-time: $50,000–$75,000+ - Full-time: $80,000–$150,000+ Income depends on your performance and activity level. Qualifications - Self-driven, disciplined, and coachable individuals - Those seeking flexible, remote work - People who want growth, leadership, and long-term income potential Requirements - Must be eligible to work in the U.S. - Must obtain a life insurance license (we guide you) - Reliable phone, computer, and internet Company Description

Role Description We are seeking a Marketing Coordinator (CRM & Email Marketing) to support the delivery and scaling of end-to-end guest communications across a portfolio of brands. This role will play a key part in transforming email marketing into a structured, high-performing lifecycle program focused on engagement, conversion, and customer retention. The successful candidate will work closely with the marketing team to execute high-volume EDM campaigns, support CRM initiatives, and contribute to improving campaign performance across multiple lifecycle touchpoints. The ideal candidate is highly organised, data-conscious, and experienced in coordinating CRM and email marketing campaigns in a fast-paced environment. - Execute and coordinate high-volume EDM campaigns across multiple brands, ensuring accuracy, consistency, and timely delivery. - Support onboarding and campaign setup within the marketing automation platform. - Build and optimise automation flows including browse abandonment, pre/post engagement communications, retargeting, and re-engagement campaigns. - Maintain a centralised campaign pipeline to ensure planning visibility and execution efficiency. - Segment CRM audiences to support targeted and personalised communication strategies. - Monitor campaign performance and provide insights, recommendations, and reporting. - Investigate campaign performance fluctuations and escalate issues where required. - Maintain database hygiene, audience segmentation, and CRM best practices. - Ensure communications comply with AU privacy, consent, and anti-spam regulations. - Collaborate with internal design, web, and marketing teams to support campaign execution. - Assist with EDM asset coordination and content updates using Canva or similar tools. - Support broader marketing initiatives and ad-hoc projects as needed. Qualifications - 3–4+ years of experience in lifecycle marketing, email marketing, or CRM-related roles. - Hands-on experience with marketing automation platforms (Klaviyo experience preferred but not required). - Proven experience executing EDM campaigns at scale across multiple audiences or brands. - Experience building and optimising automation workflows and customer journeys. - Strong understanding of CRM segmentation, audience targeting, and personalisation strategies. - Experience maintaining marketing databases and ensuring data hygiene standards. - Exposure to platform onboarding or migration projects is highly advantageous. - Strong analytical skills with the ability to interpret campaign performance data. - Excellent written and verbal English communication skills. - Basic Canva or design tool experience is advantageous. - Ability to work autonomously, manage competing priorities, and thrive in a fast-paced environment. - Experience within travel, tourism, hospitality, or accommodation industries is beneficial but not required. Benefits - Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth. - Genuinely caring Leadership Team. - Competitive salary package. - Company-provided full set-up for desktop/laptop with a back-up internet. - Free pre-employment Medical Assessment (T&C apply). - HMO on the first day of hire. - 15 Vacation Leaves and 5 Sick Leaves. - Annual Performance Reviews. - Unlimited Employee Referral Incentives. - Employee Loan Facilities. - Social Clubs and Interest Workshops. - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays.