Customer.io logo
Customer.io

Customer.io helps companies communicate with their customers in a more authentic and human way. Its versatile marketing automation platform helps “bring humanity to business comm

Account Manager

Location

United Kingdom + 1 moreAll locations: United Kingdom | Ireland

Posted

25 days ago

Salary

$115K / year

Seniority

Lead

No structured requirement data.

Job Description

Account Manager

Customer.io

Role Description Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only. What we value - Commercial ownership — you treat your book of business like it's yours, because it is - Forecasting discipline and data-driven decision-making, not gut feel - Multi-threaded relationships — you build trust across the org, not just with one champion - Expansion through value, not feature gates or mechanical levers - Close partnership with Customer Success — you see CS as a collaborator, not a handoff What you'll do - Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation - Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly - Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology - Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor - Partner closely with Customer Success on account health and with Sales on expansion deals - Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward Qualifications - 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) - Experience managing $5m ARR, predominantly in the MM space - Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation - A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own - Comfortable pulling usage data, tracking health scores, and building your own dashboards - Strong communicator — clear and persuasive with both technical and non-technical stakeholders - Based in the UK or Ireland Compensation & Benefits - Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment. - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family - 16 weeks paid parental leave - Unlimited PTO - Stipends for remote work and wellness - A professional development budget - And more. Our Process - 30-minute video call with a Recruiter - 45-minute video call with the Hiring Manager - Take-Home Assignment - 1-hour Assignment Review Call with the team - All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

Related Job Pages

More Account Manager Jobs

Full TimeRemoteTeam 201-500Since 2010H1B Sponsor

• Own full account management across selected strategic global customers, including forecasting, sales pipeline management, and business growth strategies. • Develop and execute global account plans aligned with Ambiq’s long-term vision and customer requirements. • Deliver accurate and timely revenue forecasts to internal stakeholders. • Understand account organization and set up appropriate relationships/goals for each level. • Gather and analyze organizational intelligence to understand customer decision-making processes, business priorities, and technology roadmaps. • Provide insights into customer strategies and align Ambiq’s solutions to their evolving needs. • Collaborate with Original Design Manufacturers (ODMs) and key ecosystem partners to ensure design wins and smooth program execution. • Drive joint business development opportunities across the customer’s supply chain network. • Build and maintain executive-level relationships within global customer organizations. • Act as a trusted advisor, ensuring Ambiq is positioned as a long-term partner in innovation and growth. • Maintain and expand Ambiq’s existing business through strong engagement and continued value delivery. • Secure next-generation wins for Ambiq’s roadmap platforms. • Identify and penetrate new verticals and application areas where Ambiq’s ultra-low-power technology provides a competitive advantage.

United States
Job Closed

Role Description The Associate Account Manager works closely with a team of Account Managers to contribute to TFG’s ongoing profitable and sustainable growth by facilitating inbound/outbound calling and contact with new and existing sales channel customers to target equipment finance opportunities. The position will interact with both external customers as well as internal stakeholders. The Associate Account Manager is responsible for supporting a team of Account Managers with their book of customers through the sales funnel, net new customer acquisitions, foster relationships of existing customers, and provide equipment financing solutions to customers across North America. - Assist with the execution of sales strategies for the sales channel and contribute to its success - Establish net new relationships with customers over the phone while expanding on existing customer relationships with previously funded customers - Support a team of Account Managers in negotiating with potential clients the terms of financial packages - Strategically advise the customer on their financing options and competitive solutions provided by lenders - Strategically work with multiple lending sources to achieve the highest approval rate possible - Make outbound calls to customers where applications have been submitted and information is required - Provide customers with the necessary information to complete new credit applications and credit packages - Respond to incoming inquiries and assist where applicable in negotiating approval terms commensurate with the quality of the application - Assist a team of Account Managers with processing loan applications while following application guidelines - Provide details of approved applications and can be responsible for assisting in the sale of ancillary products - Update CRM with new prospects, change of status, contact information and notes or activities - Maintain a strong working knowledge of our lender programs - Troubleshoot deficiencies in funding or other aspects that arise in the sale/transaction process - Exceed personal monthly, quarterly, and annual financial revenue targets - Support ongoing department initiatives as directed by manager - Perform other job-related duties as required to meet organizational needs Qualifications - A strong sense of integrity, professionalism and a results-oriented attitude - Works well under pressure to meet ongoing and overlapping deadlines - Advanced communication skills and comfortable interacting with customers and external partners - Ability to work in a fast-paced environment - Thrive in an environment that involves multitasking, organization and changing priorities - Advanced skills with Microsoft Office products - Recent graduate looking to start a career in equipment finance and/or sales - Previous sales experience is an asset however not a requirement Benefits - Results, Recognition, and Rewards: Driven by results and committed to recognizing and rewarding achievements - Growth opportunities and supportive leadership: Leaders provide guidance and resources for professional growth - Employer paid benefits: Comprehensive benefits package including medical, dental, vision care, and life insurance - Employee Investment Program: Offers RRSP, TFSA, and Cash accounts with a company matching program - Promoveo: Flexibility to work in office, hybrid or remote

Canada
C$50K / year
Job Closed
Full TimeRemoteTeam 11-50Since 1996H1B No Sponsor

• Managing Opportunities: Drive new business, cross/up-sell and renewal opportunities proactively by engaging multiple decision makers to ensure communication and agreement through the life of the opportunity and use internal and external networks to increase opportunity value. Grow assigned book of business to exceed revenue goals. • Consultative Solution Selling: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. • Closing Business: Understand and sell solutions aligned to customers’ unique problems and strategic objectives. Leads across the account team, internal, and external partners to develop winning solutions bringing value for both the customer and Renaissance. • K-12 Education Acuity: Possesses a deep knowledge of the K-12 education space including public, private, and parochial schools. Strong understanding of K-12 districts and school administrative roles, funding, purchasing process, buying cycles, policies, practices, trends, and school board oversight. Knows customer workflows, contacts, and how they integrate into decision-making processes. • Domain Expertise: Possess strong technical knowledge of common tools and trends in ed tech space; staying current on probable future state policies, practices, and information affecting customer businesses. Knows the competition and how strategies and tactics work in the marketplace. • Credibility: Builds rapport based on factual accuracy, expertise across offerings, delivering on expectations and proactively providing market insights that inspire customers to think of Renaissance as a partner.

Texas
$61.8K - $85K / year
Job Closed
Fieldwire by Hilti logo

Head of Account Management

Fieldwire by Hilti

The all-in-one jobsite management software for field to office communication.

Account Manager25 days ago
Full TimeRemoteTeam 51-200Since 2013H1B No Sponsor

• Make a decisive contribution to the digital transformation of the construction industry and Hilti's evolution as a leading software provider • Establish functional and disciplinary management of the Account Management Organization dedicated to Fieldwire project management software • Develop and manage an engaged, growing, talented and outperforming team • Jointly own the strategic direction of the Account Management Team • Responsible for delivering the key organizational objectives for our Account Management Sales motion • Act as a competence center for future growth and share best practices with key stakeholders • Responsibility for reaching the quarterly and annual sales targets in the assigned geography • Leading, training and coaching managers • Development and establishment of the Sales Management Process • Engagement in top accounts in relation to Project Management software • Monitoring of market dynamics and definition of proposals • Cross-departmental work with different functions

United States
$157.5K - $160K / year