• Drive complex, multi-disciplinary, and highly visible technical programs in service of our team’s mission of expanding our consumer product suite and platform capabilities. • Coordinate across engineering teams and non-engineering stakeholders through the full program lifecycle to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company. • Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge. • Partner with Product and Engineering to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company. • Track progress, resolve dependencies, evaluate risks, and communicate status to upper management and program stakeholders, and engage the program teams to achieve goals.

Role Description The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. - Develop and monitor key performance metrics to measure staff performance and operations functions - Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement - Participates in business development for recently acquired contracts - Participates in quality improvement projects and leads efforts in continuous improvement - Monitors workloads of the group and re-assigns tasks appropriately - Responsible for meeting payroll schedule requirements so that payroll is distributed on time - Prepares reports - Monitors and measures current compliance standards - Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials - Responsible for staffing, staff development, and training - Builds and maintains relationships with states and agencies as the key liaison - Resolves escalated customer complaints - Develops staff in a way that aligns with the Company's vision and values - Responsible for internal communications within the unit as well as with external stakeholders - Applies GT Independence values to the operational group - Other duties as assigned Qualifications - Bachelor’s Degree required. Bachelor's in business management or business administration preferred. - At least two years of Operations experience - Excellent written and oral communication skills - Experience in supervision and leadership - Extensive experience in working on complex projects with critical thinking and problem solving - Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines - Effective time management skills - Ability to build positive relationships and communicate with people of diverse backgrounds and abilities - Experience building highly effective teams - Competence in Microsoft Office Suite - Competence in utilizing multiple software applications Work Environment Work is performed in a typical office setting or from a home office. Benefits - Flexible paid time off - Competitive wages & benefits - Meaningful opportunities for professional growth Company Description As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive.

• Oversee the planning and execution of engineering initiatives, ensuring they align with company objectives and are delivered efficiently. • Maintain a portfolio of initiatives across the organization that help enable teams to integrate together effectively. • Manage project scope, schedules and deliverables. • Maintain a regular cadence of check-ins to ensure that progress continues and colleagues do not remain blocked. • Uphold high quality through the program lifespan. • Identify process improvement opportunities for high-risk areas where your leadership will drive continuous improvements. • Leverage data in helpful ways to monitor an initiative’s performance post-launch via metrics, usage, user feedback. • Risk Management: Develop strategies to identify, assess, and mitigate risks in engineering projects and processes

• Translating high-level business goals into executable technical milestones and multi-quarter roadmaps. • Driving alignment between Engineering, Product, Security, Legal, and Finance teams. • Proactively identifying "critical path" blockers and technical debt that could derail a launch. • Partnering with architects to evaluate system designs for scalability, reliability, and performance. • Drive technical decision-making discussions and ensure program execution aligns with architectural standards. • Building or refining delivery frameworks (e.g., Scaled Agile, OKRs) and automated reporting dashboards (Jira, Tableau, etc.). • Providing data-driven status updates, RAID logs (Risks, Assumptions, Issues, Dependencies), and mitigation plans to C-suite stakeholders.