Role Description The Director of Community & Operations owns the operating system that makes Inflection Club feel like a private club rather than a platform. You build and run everything a member sees, touches, or experiences - from the moment they apply, through onboarding, into Roundtables, across events, and through every renewal that follows. Your counterpart is the Director of Investments, who owns the deal pipeline, due diligence, and SPV execution. You own the rest. Together, you are the founding leadership team beneath the Managing Partners. Responsibilities - Member Onboarding & Activation - Design and execute the onboarding flow for every new member - from payment to Roundtable assignment - Target: 90%+ of new members fully activated within 14 days - Build the welcome sequence, orientation materials, and first-touch experience - Sales Pipeline & Revenue Operations - Own the full sales pipeline from lead to close, managing the Closer and ensuring conversion targets are hit - Build and maintain the CRM (HubSpot) pipeline with proper stage definitions, automation, and reporting - Track and report on DM-sourced vs. outside-DM pipeline separately - Community Experience & Engagement - Own the member experience layer: community, content calendar, member comms, feedback loops - Monitor engagement metrics and proactively address churn signals - Build the systems that scale community without scaling headcount proportionally - Events & Live Experiences - Plan and execute two major live events in Year 1: November 2026 and April 2027 - Each event targets 30 new member conversions - Own all logistics, speaker coordination, venue, production, and follow-up - Communications & Marketing Ops - Own all member-facing communications: newsletters, deal alerts, community updates - Coordinate with marketing on external positioning and lead generation (from M4, $30K/mo budget) - Ensure brand consistency across all touchpoints - CRM, Tech Stack & Infrastructure - Own the technology layer: CRM configuration, automation, member portal, reporting dashboards - Select and implement tools; build the ops playbook for scale - P&L Accountability - Shared ownership with Director of Investments of overall member growth targets (directly tied to comp) - Direct ownership of retention, onboarding quality, and NPS - Team Management - Direct reports: Closer, CSM (VC Associate coordinates with Director of Investments) - Responsible for hiring, onboarding, and performance management of operational team members Qualifications - You have built revenue operations and commercial systems at organizations of 200+ people, and you have the receipts to prove it. - You are a CRM and sales pipeline architect, not just a user. HubSpot, Salesforce, or equivalent - you have configured it, automated it, and reported on it. - You have built or scaled a high-touch community, members club, mastermind, or premium membership product. You understand the difference between a Slack channel and a club. - You can produce live events for sophisticated audiences - the kind where the venue, the food, the conversation, and the follow-up all reflect on the brand. - You manage teams and write playbooks. You don’t want to be the bottleneck. - You operate on data. You set KPIs, you review them, and you are honest when the numbers say something is broken. - You move quickly without being sloppy. Founding teams reward both, and tolerate neither one without the other. Benefits - Build Your Legacy: This is a chance to build a category-defining company from the ground up, with your vision at the center. - Unfair Advantage: You are not starting from zero. You have a built-in distribution channel of thousands of engaged, high-trust members from Day 1. - Significant Upside: You will receive a competitive base salary, a performance bonus tied to growth, and an equity/carry package that gives you a direct stake in the club's success.

Role Description As an Operations Coordinator, you play a critical frontline role ensuring that care delivery remains seamless, responsive, and compassionate — even under pressure. You’ll handle real-time staffing coordination, same-day scheduling changes, and urgent communication between clients, families, and Care Pros. This is a remote role. Depending on your preference the schedules available are below: - Early AM: 5am - 1:30PM CST - Late AM: 7am - 3:30PM CST - PM: 2:30pm - 11PM CST Note: our schedules require 5 consecutive days including at least one weekend day. Please note: Attendance during training (two weeks, full-time, Monday - Friday 9:00am to 5pm Central Time) is required; this includes being on camera and actively engaged throughout all sessions. Why you’ll love this role: - Join a purpose-driven team that blends empathy with operational excellence. - Gain exposure to national-scale care delivery logistics. - Advance your operational skill set. - Contribute directly to the mission of transforming aging. - Opportunities to grow into more senior roles focused on Client Management, Care Pro Relationship Management, Care Pro Recruiting, and Care Pro HR. As an Operations Coordinator at Honor, you provide: - Same-Day Staffing & Coordination: Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies. - Real-Time Communication & Support: Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support. - Task Execution: Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies. - Issue Resolution: Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros. - Documentation & Compliance: Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards. - Communication & Escalation Management: Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding. Qualifications - 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment. - Hands-on experience handling real-time scheduling, dispatch, or triage. - Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools). - Strong written and verbal communication skills; skilled in de-escalation and empathy. - Reliable attendance and commitment to full participation in training and ongoing shifts. - Consistent tenure and accountability in previous roles — you take ownership and follow through. Requirements - Phone Answer Rate - Task Acceptance Rate - Time Available for Tasks - Time Available for Calls Benefits - Base pay is just a part of our total rewards program. - Honor offers equity and 401K with up to a 4% match. - Medical, dental, and vision coverage including zero cost plans for employees. - Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. - A generous time off program, mental health benefits, wellness program, and discount program. Company Description Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

• Own investor findings & remediation: Identify and resolve post-close defects with QA and internal teams. Drive fixes quickly to meet investor timelines and avoid delays. • Manage loan sale & investor delivery: Prepare and deliver loan packages to investors. Track which loans are sellable vs. blocked and act. • Keep loans moving off the warehouse line: Monitor aging and ensure loans do not sit too long. Reduce capital exposure by pushing loans through funding/sale. • Coordinate funding readiness: Validate all prior-to-funding conditions are cleared. Reconcile payoffs, liens, and funding details. Signal Accounting when loans are ready to be funded. • Troubleshoot insurance issues: Ensure policies are bound correctly. Resolve discrepancies that could delay funding or sale. • Growth & leadership opportunity: This role begins as an individual contributor with full ownership of post-close operations, with a clear path to team leadership and broader functional ownership as the business scales.

• Oversee our NWSL (Soccer) tracking data delivery • Ensure the Data outputs are accurate • Liaise with the League, clubs, broadcasters, and internal operators to deliver a flawless operation • Manage Data Storage Management and Accessibility • Execute weekly hardware investigations and resolutions • Assist with leading training sessions across tracking technical operators • Assist and oversee the operation of the technologies during the game remotely