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Director of Community and Operations
Location
United Kingdom
Posted
25 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Director of Community and Operations
Decentralized Masters
Role Description The Director of Community & Operations owns the operating system that makes Inflection Club feel like a private club rather than a platform. You build and run everything a member sees, touches, or experiences - from the moment they apply, through onboarding, into Roundtables, across events, and through every renewal that follows. Your counterpart is the Director of Investments, who owns the deal pipeline, due diligence, and SPV execution. You own the rest. Together, you are the founding leadership team beneath the Managing Partners. Responsibilities - Member Onboarding & Activation - Design and execute the onboarding flow for every new member - from payment to Roundtable assignment - Target: 90%+ of new members fully activated within 14 days - Build the welcome sequence, orientation materials, and first-touch experience - Sales Pipeline & Revenue Operations - Own the full sales pipeline from lead to close, managing the Closer and ensuring conversion targets are hit - Build and maintain the CRM (HubSpot) pipeline with proper stage definitions, automation, and reporting - Track and report on DM-sourced vs. outside-DM pipeline separately - Community Experience & Engagement - Own the member experience layer: community, content calendar, member comms, feedback loops - Monitor engagement metrics and proactively address churn signals - Build the systems that scale community without scaling headcount proportionally - Events & Live Experiences - Plan and execute two major live events in Year 1: November 2026 and April 2027 - Each event targets 30 new member conversions - Own all logistics, speaker coordination, venue, production, and follow-up - Communications & Marketing Ops - Own all member-facing communications: newsletters, deal alerts, community updates - Coordinate with marketing on external positioning and lead generation (from M4, $30K/mo budget) - Ensure brand consistency across all touchpoints - CRM, Tech Stack & Infrastructure - Own the technology layer: CRM configuration, automation, member portal, reporting dashboards - Select and implement tools; build the ops playbook for scale - P&L Accountability - Shared ownership with Director of Investments of overall member growth targets (directly tied to comp) - Direct ownership of retention, onboarding quality, and NPS - Team Management - Direct reports: Closer, CSM (VC Associate coordinates with Director of Investments) - Responsible for hiring, onboarding, and performance management of operational team members Qualifications - You have built revenue operations and commercial systems at organizations of 200+ people, and you have the receipts to prove it. - You are a CRM and sales pipeline architect, not just a user. HubSpot, Salesforce, or equivalent - you have configured it, automated it, and reported on it. - You have built or scaled a high-touch community, members club, mastermind, or premium membership product. You understand the difference between a Slack channel and a club. - You can produce live events for sophisticated audiences - the kind where the venue, the food, the conversation, and the follow-up all reflect on the brand. - You manage teams and write playbooks. You don’t want to be the bottleneck. - You operate on data. You set KPIs, you review them, and you are honest when the numbers say something is broken. - You move quickly without being sloppy. Founding teams reward both, and tolerate neither one without the other. Benefits - Build Your Legacy: This is a chance to build a category-defining company from the ground up, with your vision at the center. - Unfair Advantage: You are not starting from zero. You have a built-in distribution channel of thousands of engaged, high-trust members from Day 1. - Significant Upside: You will receive a competitive base salary, a performance bonus tied to growth, and an equity/carry package that gives you a direct stake in the club's success.
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