Title: PUBLIC AID ELIGIBILITY ASSISTANT Location: Princeton, IL, United States Job Description: Job Requisition ID: 55846 ​Agency: Department of Human Services Class Title: PUBLIC AID ELIGIBILITY ASST - 35825 Skill Option: None Bilingual Option: None Salary: Anticipated Salary (Effective 7/1/26) $4,144-$5,429/month ($49,728-$65,148/year) Job Type: Salaried Category: Full Time County: Bureau Number of Vacancies: 2 Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in Bureau County. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, and providing office receptionist functions for support staff. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC). Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems. Essential Functions - Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff. - Identifies and sorts documents coming into the Family and Community Resource Center (FCRC). - Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems. - Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications - Requires knowledge, skill and mental development equivalent to the completion of high school. - Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience. Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch. Headquarter Location: 225 Backbone Rd E, Princeton, Illinois, 61356 Division of Family and Community Services Region 3 Bureau Office, Bureau County Work County: Bureau Agency Contact: DHS.HiringUnit@illinois.gov Posting Group: Social Services About the Agency: The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity. As a State of Illinois employee, you will receive a robust benefit package that includes the following: - A Pension Program - Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance - 3 Paid Personal Business Days annually - 12 Paid Sick days annually (Sick days carry over from year to year) - 10-25 days of Paid Vacation time annually - (10 days in year one of employment) - Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable) - 13 Paid Holidays annually, 14 on even numbered years - Flexible Work Schedules (when available dependent upon position) - 12 Weeks Paid Parental Leave - Deferred Compensation Program - A supplemental retirement plan - Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) - Federal Public Service Loan Forgiveness Program eligibility - GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans - 5% Salary Differential for Bilingual Positions - Commuter Savings Program (Chicago only) APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section. Nearest Major Market: Ottawa

Role Description Instruct and facilitate meaningful learning of the course outcomes in the curriculum and proactively support all facets of the learning environment. Provide education through learning-centered instruction that will enable graduates to fulfill the evolving needs of the marketplace. Encourage a culture of learning that values mutual responsibility and respect, life-long learning, diversity, and ethics as well as personal and professional development. Assure that the South University philosophy: quality service to students; development, growth, involvement, and recognition of employees; and an environment conducive to innovation, positive thinking, and expansion is considered in carrying out the duties and responsibilities of this position. Participate in activities that promote the stature of the academic programs, departments, and colleges and abide by the South University Board of Trustees and administration's mandates. Key Job Elements - Manage the educational process to ensure every student is involved in a positive educational experience through the learning, teaching, and social environment. - Perform faculty responsibilities as outlined in the faculty job description in accordance with the provisions of Faculty Supplement to the South University Employee Handbook. - Provide course instruction that aligns with the South University model of curricula and supports the South University style of system delivery. - Design and deliver instruction through the development of instructional plans to meet course outcomes, the development of activities that support lesson objectives, and for online courses, deliver the instruction as approved within each course shell. - Effectively utilize technology in the classroom to support the student learning experience. - Enable the achievement of pre-defined outcomes for student achievement and evaluation of learning by providing instruction that fosters proficiency and establishes student performance criteria and evaluation. - Deliver learning-centered instruction by establishing an educational environment conducive to learning and student involvement and effectively planning and preparing for classes and student success. - Promote student success by showing flexibility in style and work schedule and exhibiting a passion for teaching and students, and engaging students in the learning process. - Manage the educational environment through keeping accurate records, submitting grades and other reports on time, and enforcing academic and attendance policies consistent with the school, campus, or online division. - Relate professional/life/industry experience to learning by continuing professional/technical skills development, the introduction of industry perspective into courses, and the active awareness of professional/industry trends and opportunities. - Participate in the faculty development process to enhance knowledge, skills, and abilities in learner-centered instruction. - Communicate consistently and effectively with supervisor(s), faculty, and other South University administrators. - Contribute to a learning culture by participating in curriculum and system task forces, support local campus events such as orientation and graduation, and participate in various other workshops and meetings. Requirements - Faculty teaching general education courses at the undergraduate level: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline). - Faculty teaching associate degree courses designed for transfer to a baccalaureate degree: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (a minimum of 18 graduate semester hours in the teaching discipline). - Faculty teaching associate degree courses not designed for transfer to the baccalaureate degree: bachelor's degree in the teaching discipline or associate's degree and demonstrated competencies in the teaching discipline. - Faculty teaching baccalaureate courses: doctor's or master's degree in the teaching discipline or master's degree with a concentration in the teaching discipline (minimum of 18 graduate semester hours in the teaching discipline). - Faculty teaching graduate and post-baccalaureate course work: earned doctorate/terminal degree in the teaching discipline or a related discipline. - Graduate teaching assistants: master's in the teaching discipline or 18 graduate semester hours in the teaching discipline, direct supervision by a faculty member experienced in the teaching discipline, regular in-service training, and planned and periodic evaluations. - Experience in instruction or formalized education process, preferably in a post-secondary or college institution. - Membership in a professional association tied to the area of instruction preferred. - Active, valid, and unencumbered state licensure or certification as applicable to the discipline. - At least six months of teaching experience at South University or another post-secondary education institution preferred, with online experience a plus (for online only). - Academic Processes - knowledge of university guidelines, course descriptions, and academic terminology. - Clerical - knowledge of office administrative procedures, including accurate record-keeping. - Computer - ability to perform basic computer processes, including word processing, web browsing, and utilization of Microsoft Office. - Technical Knowledge and Application - proficiency with the online learning environment, including the creation of digital media and utilization of learning management systems. - Mathematics – ability to perform basic mathematic calculations. - Critical Thinking - uses logic and reasoning to look at different types of information in order to make conclusions and work through problems. - Research - Locates key facts and information to learn more about different types of information. - Interpersonal Skills - communicates and interacts with people effectively while being aware of social perceptions. - Time Management - manages one's own time to accomplish assigned tasks. - Attention to Detail - thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed. - Written Comprehension - ability to read and understand information and ideas presented in writing. - Written Expression - ability to communicate information and ideas in writing so others will understand. - Oral Comprehension - ability to listen to and understand information and ideas presented through spoken words and sentences. - Oral Expression - ability to communicate information and ideas in speaking so others will understand. - Selective Attention (Focus) - ability to concentrate on a task over time without being distracted. - Organizational - ability to organize large amounts of information and tasks. - Teaching - ability to convey course concepts and material in a manner that others can understand. - Engagement – ability to learn from students' participation, demonstrate fair and consistent behavior in all matters, and show compassion without being ineffectual. - Ability to physically work in the United States while performing all responsibilities of the position for the University. - Computing - ability to access a personal computer, Internet connection, and telephone connection (hardware, software, and Internet access specifications to be provided) to fulfill teaching and related administrative responsibilities. - Office Hours - ability to hold required office hours and respond to student questions and administration within the required response time. - Orientation participation - ability to complete the New Faculty Orientation and other assigned/required training (e.g., Code of Conduct) through South University. - (For Online Positions Only) Willingness to work in an accelerated learning format, working online with students five of seven days per online week. - Willingness to attend meetings as required by the respective department. Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.

Role Description To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems. - Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs. - Serves as the point of contact for high net worth clientele. - Responsible for dispatching and coordinating multiple trades on large jobs with repair plans. - Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client. - Assists with special projects and training of new colleagues on processes and systems. - Attendance during scheduled work hours is required. Qualifications - High school diploma or GED required. - Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required. - Strong knowledge of concierge department systems and processes. - Detailed knowledge of other support departments. - Demonstrated ability to resolve issues and handle conflict. - Detailed knowledge of managed repair strategies and processes. - Demonstrated ability to work with other departments to accomplish objectives. - Strong oral and written communication skills, including presentation skills. - PC literate, including Microsoft Office products. - Strong organizational skills. - Excellent interpersonal skills. - Ability to work independently or in a team environment. - Ability to meet or exceed Performance Competencies. - Bi-lingual English/Spanish a plus. Requirements - Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion. - Ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. - Computer keyboarding, travel as required. - Hearing, vision and talking. Benefits - Consideration will be given to reasonable accommodations when applicable and appropriate.

• Build and manage link acquisition campaigns. • Run brand mention and digital PR outreach. • Distribute original research and data-driven content. • Develop and execute Reddit engagement strategies. • Collaborate across channel teams. • Report on performance and iterate.