• You will work within a well-defined scope on the Payments team, under the guidance of leadership — delivering consistent solutions that cover multiple states, lifecycles, and customer profiles of the product, collaborating in the discovery process, and beginning to influence design decisions with stakeholders and the team.

Role Description Product Designers at Mark43 lead strategically, integrate various systems, champion design ideation, simplify complex workflows by collaborating with stakeholders, advocate for users, and deliver impactful designs for direct users in law enforcement agencies. You will be focusing on one product area, but have an impact on a breadth of various product areas including: - Computer Aided Dispatch - Records Management - Advanced Analytics/Insights - Mobile applications At Mark43, you will: - Own the 0-1 product design process by conducting research, designing solutions from insights, iterating based on data, and collaborating closely with product and engineering to deliver best-in-class products. - Collaborate with cross-functional teams to facilitate design thinking and innovation. - Lead design solutions for law enforcement, EMS, firefighters, other first responders, and 911 dispatchers, focusing on enhancing public safety, improving their focus, and minimizing cognitive load through effective information design, intuitive visual designs, dynamic animations, and responsive feedback mechanisms. - Design across devices, ranging from multi-panel workstations to in-vehicle laptops, tablets, and mobile apps across various environments. Experience with responsive design, map interactions, and multimodality is nice to have. - Proactively standardize design across the team for conducting feedback, planning roadmaps, and supporting engineering to drive the work forward. - Present design solutions to our customers and leadership teams, actively seeking feedback, and iterating quickly. - Care deeply about product craftsmanship while efficiently prioritizing and completing design tasks, e.g., in Figma, and contribute to design systems and consistent pattern libraries. - Drive AI/ML across the product portfolio, from adoption in design methodologies to advancing adoption in the product. - Guide discovery ownership process including understanding the problem, conducting user research, generating ideas, collaborating cross-functionally, and maintaining design consistency. Qualifications - 7+ years of professional product design experience - 3+ years of designing complex enterprise SaaS products - Experience leading qualitative and quantitative UI/UX/user research - Experience with end-to-end design and shipping products - Ability to work in a fast-paced environment Requirements - Experience working in law-enforcement, fire, or EMS software is a plus - Experience co-designing with customers - Experience designing features for situational awareness - Excellent visual design and presentation skills - Understanding of native iOS and Android applications is helpful - Experience with AI/ML technologies Benefits - Health, dental, and vision plans for employees and their families - Unlimited paid time off - Sabbaticals - Competitive parental leave benefits - Market competitive total compensation, including a target base annual salary range of $150,000 to $200,000 plus bonus opportunity, company stock options, and a full benefits package

• Lead end-to-end UX direction across client engagements • Collaborate with UX, design, and engineering teams to define scope and priorities • Translate ambiguous business goals into clear user journeys and interaction models

• You will directly work with Tom who is a product person by heart and who has worked on physical and digital products all his life. • Current challenges Improve LTV per download. (e.g. through paywall testing) • Improve trial start rate through paywall and onboarding design. • Use AI design tools to implement Vibe Marketing campaign for social media and to test potential features before we ship them. • We are looking for people that are willing to get their hands dirty. This is not a strategic role!