• Provide bespoke customer service for Skylight Calendar and Frame customers • Engage with customers through high-volume phone, chat, email, and social media interaction • Support escalated customer issues involving complex hardware and software challenges • Contribute to project-based work as needed to enhance customer experience

Role Description Eaton’s FFD Fluid Filtration Division is currently seeking a Customer Support Specialist. This is a remote based position. All candidates must currently reside within the United States and must work out of a United States remote location. The Customer Support Specialist is responsible for entering orders and coordinating order transport accurately, timely and efficiently. This role is also expected to establish and maintain a working relationship with customers, assisting them and market channels in pricing, equipment identification, and expediting. The expected annual salary range for this role is $59000 - $86000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: - Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service. - Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management. - Manage all shipping details for customer orders in coordination with the Operations and Sales groups, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product. - Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service. - Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels. - Keep job skills and product knowledge current through participation in in-house training and outside educational opportunities to provide maximum value to the customer service representative position, to our customers and to Eaton. - Complete other duties as assigned by Manager. Qualifications - Associate’s or Bachelor’s degree from an accredited institution OR High School Diploma/GED with a minimum of two (2) years experience in Customer Service. - Must be legally authorized to work in the United States without company sponsorship, now or in the future. - Experience utilizing SalesForce and/or SAP (Preferred). Requirements - Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence. - Ability to speak effectively on the phone and before groups of customers and employees of the organization. Benefits We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Role Description As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. What you’ll do as a Technical Customer Support Analyst - Help customers solve problems in the CrunchTime platform - Use internal tools to troubleshoot trouble tickets - Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate - Collaborate with a global team to deliver the ultimate customer experience - Support Sales/Success teams with account management and technical support - Be a voice of the customer, helping our product and engineering teams better understand our customers' needs - Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted Qualifications - 1-2 years of remote application support experience - 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable - Excellent interpersonal and communication skills (written and verbal) - Bachelors Degree - Able to work in a fast-paced environment with multiple competing priorities - Ability to prioritize tasks independently based on understanding business impact for the customer - Some SQL knowledge and ability to write/execute multi-table queries - Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony Benefits - Great mission-driven team members from diverse backgrounds with a strong company culture - Competitive pay - Flexible PTO - Paid company holidays - Yearly team off-sites - Medical, dental, and vision benefits (FSA, HSA & HRA options) - Basic & Voluntary Life Insurance - 401k employer match - Wellness benefits - Commuter benefits - Work in an open environment on solutions that are reshaping the way businesses operate - Fun team events - Ability to have a big impact - 10 weeks of paid parental leave - Fitness reimbursement - Learning & development funds Essential Physical & Mental Requirements - Prolonged periods of sitting at a desk - Prolonged periods of typing and working at a computer - Ability to listen and speak over the phone or Zoom calls - High level of mental concentration and focus Compensation The annual base compensation range for this position is $65,000 - $75,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $69,875 - $80,625. Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Accessibility Accommodation Statement Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com. Equal Employment Opportunity Statement At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued.

Role Description This role supports the management of troubled loans, criticized/classified assets, and high-risk borrowers by coordinating documentation, monitoring loan performance, assisting with workout strategies, and ensuring compliance with internal policies and regulatory requirements. The ideal candidate is detail-oriented, analytical, and capable of working with sensitive and complex credit situations. This role is expected to demonstrate the following supervisor leadership competencies: - Empowering Leadership - Business and Financial Acumen - Information Decision Making and Problem Solving - Managing Talent - Strategic Execution and Direction - Owning Results Responsibilities include: - Manage Lending Support team members, including training, setting goals, performance reviews, and hiring responsibilities. - Track loan performance, financial reporting compliance, collateral positions, and covenant adherence. - Prepare and maintain watchlists, problem loan reports, and asset quality summaries. - Gather borrower financial statements, collateral documentation, insurance information, and other required loan documents. - Ensure records are accurately maintained in the loan operating system and document repository. - Support the completion of loan modifications, forbearance agreements, extensions, and other workout documentation in partnership with credit and legal teams. - Assist in the preparation of workout strategies, action plans, and borrower communication materials. - Oversee sale of bank assets and other collection and recovery activities to secure maximum recovery for the bank. - Coordinate site visits, appraisals, collateral inspections, and third-party vendor activity (attorneys, appraisers, consultants). - Support collection efforts by tracking payments, contacting borrowers as directed, and preparing collection status updates. - Ensure compliance with internal credit policy, loan servicing standards, and regulatory guidelines. - Support preparation for loan reviews, audits, and regulatory examinations. - Maintain accurate documentation for financial reporting support, charge-offs, and recoveries. - Recommend process improvements to increase efficiency in troubled loan management. - Complete all required training. - Perform other duties as required or assigned. Qualifications - Bachelor's degree or equivalent experience in banking, including 2-3 years lending, credit administration, or collections experience. - Strong understanding of commercial or consumer lending principles. - Experience supporting problem loans, charged off accounts, or special assets. - Familiarity with regulator guidance regarding classified assets and workout practices. - Knowledge of collateral management, loan documentation, and credit analysis. - Ability to effectively and professionally communicate verbally and in writing. - Ability to organize, handle multiple tasks, and meet deadlines. - Ability to exercise good judgment and resourcefully solve problems. - Ability to comprehend written material and interpret financial data. - Must be proficient in MS Office (specifically MS Word, Outlook, and Excel). - Professionalism when dealing with distressed borrowers or challenging situations. Benefits - 401(k)/Roth plan with immediate eligibility and employer match up to 6%. - Employee stock ownership plan. - Discounted rate on primary home mortgage. - Credit and housing counseling as well as free financial education tools available to customers and employees. - No deductible medical insurance plan. - Dental and vision insurance. - Employer paid life and long-term disability insurance. - Flexible Spending Accounts. - Paid holidays and paid time off. - Bonus plan. - Opportunity for merit raises. - Employee reward and recognition programs. - Community service opportunities.