Role Description This role supports the management of troubled loans, criticized/classified assets, and high-risk borrowers by coordinating documentation, monitoring loan performance, assisting with workout strategies, and ensuring compliance with internal policies and regulatory requirements. The ideal candidate is detail-oriented, analytical, and capable of working with sensitive and complex credit situations. This role is expected to demonstrate the following supervisor leadership competencies: - Empowering Leadership - Business and Financial Acumen - Information Decision Making and Problem Solving - Managing Talent - Strategic Execution and Direction - Owning Results Responsibilities include: - Manage Lending Support team members, including training, setting goals, performance reviews, and hiring responsibilities. - Track loan performance, financial reporting compliance, collateral positions, and covenant adherence. - Prepare and maintain watchlists, problem loan reports, and asset quality summaries. - Gather borrower financial statements, collateral documentation, insurance information, and other required loan documents. - Ensure records are accurately maintained in the loan operating system and document repository. - Support the completion of loan modifications, forbearance agreements, extensions, and other workout documentation in partnership with credit and legal teams. - Assist in the preparation of workout strategies, action plans, and borrower communication materials. - Oversee sale of bank assets and other collection and recovery activities to secure maximum recovery for the bank. - Coordinate site visits, appraisals, collateral inspections, and third-party vendor activity (attorneys, appraisers, consultants). - Support collection efforts by tracking payments, contacting borrowers as directed, and preparing collection status updates. - Ensure compliance with internal credit policy, loan servicing standards, and regulatory guidelines. - Support preparation for loan reviews, audits, and regulatory examinations. - Maintain accurate documentation for financial reporting support, charge-offs, and recoveries. - Recommend process improvements to increase efficiency in troubled loan management. - Complete all required training. - Perform other duties as required or assigned. Qualifications - Bachelor's degree or equivalent experience in banking, including 2-3 years lending, credit administration, or collections experience. - Strong understanding of commercial or consumer lending principles. - Experience supporting problem loans, charged off accounts, or special assets. - Familiarity with regulator guidance regarding classified assets and workout practices. - Knowledge of collateral management, loan documentation, and credit analysis. - Ability to effectively and professionally communicate verbally and in writing. - Ability to organize, handle multiple tasks, and meet deadlines. - Ability to exercise good judgment and resourcefully solve problems. - Ability to comprehend written material and interpret financial data. - Must be proficient in MS Office (specifically MS Word, Outlook, and Excel). - Professionalism when dealing with distressed borrowers or challenging situations. Benefits - 401(k)/Roth plan with immediate eligibility and employer match up to 6%. - Employee stock ownership plan. - Discounted rate on primary home mortgage. - Credit and housing counseling as well as free financial education tools available to customers and employees. - No deductible medical insurance plan. - Dental and vision insurance. - Employer paid life and long-term disability insurance. - Flexible Spending Accounts. - Paid holidays and paid time off. - Bonus plan. - Opportunity for merit raises. - Employee reward and recognition programs. - Community service opportunities.

• Communicate directly with clients via email and phone to address financial and operational needs. • Maintain organized financial and accounting records, including scanning, filing, and document retention. • Assist in preparing and reviewing contracts and business agreements. • Ensure proper record-keeping and maintain secure document backups for each client. • Prepare accurate financial statements, including consolidated reports. • Perform month-end close activities, including reconciliations and adjustments. • Manage Accounts Receivable (AR): invoicing, collections, and payment processing. • Manage Accounts Payable (AP): bill entry and payment processing. • Oversee payroll processing, including running payroll and making necessary adjustments. • Maintain and update accounting records in QuickBooks Desktop, QuickBooks Online, and other systems. • Analyze financial data and provide actionable insights to support decision-making. • Collaborate with business owners to identify growth opportunities. • Support clients in improving financial and operational processes. • Develop strategies to enhance profitability and scalability.

• Answer and manage inbound patient calls professionally • Schedule, confirm, and manage patient appointments • Conduct patient intakes and ensure accurate data entry • Handle prior authorizations and insurance-related tasks • Prepare and apply superbills to patient accounts • Manage email and inbox communications efficiently • Support general administrative and front desk functions • Coordinate referrals with external providers • Maintain communication with healthcare providers • Conduct outreach calls to schedule informational lunch meetings • Share service information (non-sales; coordination-focused role)

Role Description We are now looking to fill a Seasonal Customer Care Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication. - Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs. - Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc. - Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them. - Document each call as per company and departmental policies and procedures. - Follow up with current and/or potential customers in a timely manner. - Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport. - Be patient and understanding in all customer interactions. - Communicate effectively and professionally in all forms of communication with internal and external customers. - All other duties assigned by supervisor. Qualifications - Bilingual a plus! - 1-3 years as a customer care specialist or representative experience. - Knowledge of spreadsheets (Shamrock uses Google Business Suite). - Great written and verbal communication skills. - Excellent goal-setting, and motivation. - Good problem-solving, critical thinking and decision-making skills. - Exceptional organization, time management and multitasking abilities. - Good with computers and have a quiet environment to work from. - Keen attention to detail. Requirements - Full-Time, Seasonal Position, now until late fall. - Monday-Friday 8:00 am to 5:00 pm + an hour for lunch. - Compensation: $40k -$42k based on experience! - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment. - All new hires are subject to a 90-day probationary period. - As part of the hiring process, we like to conduct One Way Video Interviews. Benefits - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment. Disclaimer Shamrock Roofing & Construction participates in the E-Verify Program for I9 Verification. Shamrock Roofing & Construction provides equal employment opportunities to all employees and applicants, prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, and genetic information.