Role Description The Patient Services Representative is responsible for managing patient-facing aspects of the revenue cycle, including but not limited to: - Patient aging account follow-up on outstanding balances - Patient statement cycle monitoring - Credit balance reconciliation - Refund initiation This position serves as the primary liaison for patient billing inquiries and escalations, ensuring timely resolution and accurate account activity while supporting multiple practices across the enterprise as required. Qualifications - High School Diploma or GED Requirements - Minimum: 1+ years of experience in medical billing, patient collections, or related healthcare revenue cycle functions - Experience in Optometry/Ophthalmology practice environment preferred - Ability to type and enter data with proficiency and accuracy - Knowledge of medical billing procedures, insurance processes, and patient collections - Understanding of credit balance and refund protocols - Strong communication, negotiation, and problem-solving skills - Ability to provide patient-centered customer service with professionalism and empathy - Professional in appearance and actions - Detail-oriented, organized, and able to manage multiple priorities - Meets attendance and tardiness expectations - Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations - Interpersonal skills to support customer service, functional, and teammate support needs - Able to communicate effectively in English, both verbally and in writing - Intermediate computer operation - Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook - Specialty knowledge of systems relating to job function - Familiarity with Practice Management systems (e.g., NextGen, Waystar) - Knowledge of state and federal regulations for this position; general understanding of HIPAA and healthcare regulations Benefits - Work takes place in a normal office/clinical environment for on-site team members - Travel to other locations may be necessary to fulfill essential duties and responsibilities - HIPAA compliant home office environment for remote team members - Able to work varying shifts including early mornings/evenings

Role Description Zur Unterstützung strukturierter digitaler Abläufe suchen wir zuverlässige Personen für organisatorische Tätigkeiten im Homeoffice. Die Aufgaben erfolgen vollständig online und umfassen unter anderem: - Strukturierte Pflege und Aktualisierung digitaler Datensätze - Koordination und Verwaltung von Terminübersichten nach Vorgaben - Unterstützung organisatorischer Abläufe im digitalen Arbeitsalltag - Bearbeitung standardisierter Verwaltungsprozesse über Online-Tools - Dokumentation erledigter Aufgaben zur internen Übersicht Die Tätigkeit wird auf selbstständiger Basis durchgeführt und eignet sich besonders für Personen, die flexibel, strukturiert und ortsunabhängig arbeiten möchten. Qualifications - Sorgfältige und strukturierte Arbeitsweise - Zuverlässigkeit und eigenverantwortliches Arbeiten - Grundkenntnisse im Umgang mit digitalen Anwendungen und Online-Tools - Gute organisatorische Fähigkeiten und ein sicherer Umgang mit Informationen - Freundliche und professionelle Kommunikation im digitalen Austausch - Sehr gute Deutschkenntnisse in Wort und Schrift Hinweis: Vorkenntnisse sind nicht zwingend erforderlich, da eine strukturierte Einarbeitung in die Abläufe erfolgt. Benefits - Flexible Zeiteinteilung im Rahmen der Aufgaben - Ortsunabhängige Tätigkeit im Homeoffice - Strukturierte Einarbeitung mit klaren Abläufen - Digitale Zusammenarbeit in einem modernen Arbeitsumfeld - Langfristig angelegte Zusammenarbeit auf selbstständiger Basis - Unterstützung durch feste Ansprechpartner während der Einarbeitung Company Description Klarwerk Digital unterstützt strukturierte digitale Abläufe im Bereich Organisation, Datenpflege und administrativer Online-Prozesse. Der Fokus liegt auf klaren Arbeitsabläufen, moderner Remote-Zusammenarbeit und einer flexiblen digitalen Unterstützung organisatorischer Tätigkeiten.

• Administer and configure Jira and Confluence environments • Manage user access, groups, and project roles • Create and maintain custom workflows, issue types, screens, fields, filters, dashboards • Develop and maintain automation rules using Jira Automation • Assist in integrating Jira with tools (Slack, HubSpot, etc.) • Support and train users on Jira best practices

Role Description The Workday Administrator supports and enhances enterprise Workday environments with a focus on HR and Finance modules. This role provides cross‑functional platform, functional, and user support, helping establish stronger governance, security practices, and business process controls. The position partners closely with HR, Finance, IT, and leadership to implement policies, support system enhancements, and ensure secure, compliant, and reliable Workday operations. Key Responsibilities - Workday Administration & Configuration - Administer and maintain Workday across HCM and Financial Management modules - Configure business process frameworks, rules, approvals, and policies - Support enhancements and configuration within Workday Adaptive Planning and Accounting Center - Maintain system integrity, data accuracy, and compliance with internal policies - Cross‑Functional Support & Enablement - Serve as a liaison between HR, Finance, IT, and business stakeholders - Translate business needs into functional system solutions - Partner with leadership to identify process improvements and optimization opportunities - Provide broad functional and platform expertise across Workday domains - User Support, Security & Compliance - Provide tiered user and platform support, troubleshooting system issues and improving usability - Support access management, security roles, and audit‑related activities - Assist with implementation and enforcement of new governance policies and controls - Ensure adherence to data protection and access standards - Requirements, Testing & Documentation - Gather and document basic functional and configuration requirements - Support testing, validation, and deployment of new features and updates - Maintain clear documentation of Workday configurations, processes, and changes - Participate in release readiness and post‑deployment support Qualifications - Active Workday Certification relevant to HCM, Financials, or both - 5 or more years of hands‑on experience administering Workday environments - Strong experience supporting Workday HCM and Financial Management modules - Experience working with Workday Adaptive Planning and Accounting Center - Experience configuring business processes, rules, and policies in Workday - Ability to provide functional, platform, and end‑user support - Experience writing light to moderate functional requirements - Strong communication skills and ability to work across technical and business teams Preferred Qualifications - Experience supporting cross‑functional HR and Finance environments - Exposure to Workday integrations or reporting tools - Experience supporting system upgrades, releases, or transformation initiatives Core Skills & Attributes - Strong analytical and problem‑solving skills - High attention to data accuracy, security, and compliance - Ability to work independently as an in‑house subject matter resource - Clear, professional communication with stakeholders at all levels - Collaborative mindset with a focus on governance and operational stability Benefits - Competitive salary - Remote - Must work Eastern Time Zone hours - Mid-Senior Level (5 or more years of relevant experience) This is a remote position.