Technical Release Manager
Location
United States
Posted
31 days ago
Salary
0
Seniority
Senior
Job Description
Technical Release Manager
Hauler Hero
• Own the documentation, release communication, and customer-readiness process for what Hauler Hero ships • Own the Hauler Hero help center, including how-to guides, feature documentation, FAQs, troubleshooting flows, and plain-language explanations • Write most of the content yourself and keep documentation accurate as the product changes • Own release communication for customers and internal teams, including customer-facing and internal release notes • Help turn institutional knowledge into clear, findable documentation • Build a predictable release rhythm across Product, Design, Engineering, CS, Implementation, and Sales • Help close the gap between code working and customer experience working • Ensure reasoning and takeaways are documented after launches • Possibly connect release communication and documentation work to product analytics tools for better understanding of adoption and customer impact
Job Requirements
- 5+ years of experience writing technical documentation, ideally for B2B SaaS
- Strong writing samples or a portfolio we can review
- Experience creating customer-facing help content, release notes, internal documentation, and process documentation
- Comfort working in a fast-moving, founder-led environment where the foundation is still being built
- Strong judgment around what customers need to know, what internal teams need to know, and what can wait
- Ability to write clearly for non-technical users, including operators, dispatchers, drivers, billing teams, customer service teams, and business owners
- A testing mindset and the ability to spot unclear workflows, edge cases, broken handoffs, and customer confusion before they become support issues
- Enough organization to help run a release communication process without turning it into bureaucracy
- Comfort being the only person in your function for a period of time
- Willingness to ask direct questions and push for clarity
- Fluency using AI tools in your writing workflow. Claude is part of our daily workflow, and we expect this person to use AI thoughtfully to draft faster, pressure-test content, and reason through edge cases.
Benefits
- Opportunity to make a meaningful impact in a critical, underserved industry
- Collaborative, customer-focused environment where documentation directly improves how teams and customers work
- Competitive salary and benefits package
- Remote-first flexibility with a distributed team across the U.S.
- Paid time off and paid holidays
- Virtual team collaboration and occasional in-person company offsites
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