Title: Digital Accessibility Specialist Location: Chesapeake United States Job Description: Job Type: Seasonal/Substitute Posting Type: Public Number of Vacancies: 1 DepartmentPUBLIC COMMUNICATIONS DivisionPUBLIC COMMUNICATIONS Requisition Number: 2026192 Number of hours worked per week40 Work Schedule Monday – Friday; 8:00am – 5:00pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Work Site LocationChesapeake, VA Position Driving RequirementN - Never Pay GradeGE09 Pay BasisSemi-Monthly Advertised Salary Starting at $49,373 – Depending on qualifications. Job Description This temporary position is eligible for remote work and is limited to a maximum duration of 18 months. Step into a dynamic and collaborative team of digital professionals where inclusion is prioritized, accessibility is championed, and your work directly improves how every member of the community interacts with essential services. As a Digital Accessibility Specialist, you will work closely with the Web Team in the Public Communications Department to enhance the usability and accessibility of digital content and services. In this role, you will help ensure compliance with accessibility standards while supporting staff and departments in creating inclusive digital experiences for all users. Typical Tasks - Reviews websites, applications, and digital content to ensure compliance with Web Content Accessibility Guidelines (WCAG), Americans with Disabilities Act (ADA), and Section 508 standards. - Conducts accessibility testing using industry-standard evaluation tools and provides detailed findings and recommendations to the Web Team. - Provides remediation support for frequently used and high-visibility digital documents on the City’s website, including PDFs, PowerPoint presentations, and other web-based materials. - Assists with the delivery of accessibility training for staff in coordination with the Web Team, promoting best practices across the organization. - Collaborates with departments to remediate digital documents and ensure content meets accessibility requirements. - Offers guidance and subject matter expertise on accessible design principles, usability, and inclusive content development. - Supports the Web Team in integrating accessibility standards into digital projects, workflows, and ongoing initiatives. - Monitors existing web content to ensure continued accuracy, relevance, and accessibility compliance. - Participates in departmental initiatives and cross-functional projects related to digital accessibility and user experience. - Attends internal meetings as assigned, providing insight and recommendations on accessibility standards, compliance, and implementation strategies. - Performs other related duties as assigned. #DigitalAccessibility #Accessibility Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to an associate’s degree in web design, writing, graphic arts, or a closely related field. Knowledge of current best practices in online content and service development preferred. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience. SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Preferred Qualifications - Knowledge of WCAG 2.1, Level AA, Section 508, and digital accessibility principles - Experience with accessibility testing tools and assistive technologies - Strong communication skills with the ability to explain technical concepts clearly - Experience with accessible document creation and remediation - Familiarity with Adobe Acrobat Pro 2025, PAC 2024, Equidox, and other web accessibility evaluation tools - Familiarity with HTML/CSS, prior training or instructional experience, or accessibility-related certification Posting Detail Information Open Continuous: No Special Instructions to Applicants This temporary position is eligible for remote work and is limited to a maximum duration of 18 months. Please specify whether employment was Part Time or Full Time for each job listed on your application and resume. ADA Checklist Overall Physical Strength Demands Overall Physical Strength DemandsL=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Physical Demands C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. StandingOccasionally- Up to 1/3 of the time. SittingContinuously- 2/3 or more of the time. WalkingOccasionally- Up to 1/3 of the time. LiftingRarely- Less than 1 hour per week. Lifting AmountExerting up to 10 lbs CarryingRarely- Less than 1 hour per week. Carrying WeightExerting up to 10 lbs Pushing/PullingRarely- Less than 1 hour per week. Pushing/Pulling WeightExerting up to 10 lbs ReachingOccasionally- Up to 1/3 of the time. HandlingRarely- Less than 1 hour per week. Fine DexterityContinuously- 2/3 or more of the time. KneelingN = Never CrouchingRarely- Less than 1 hour per week. CrawlingNever- Never occurs. BendingRarely- Less than 1 hour per week. TwistingN = Never ClimbingNever- Never occurs. BalancingNever- Never occurs. VisionContinuously- 2/3 or more of the time. HearingContinuously- 2/3 or more of the time. TalkingFrequently- From 1/3 to 2/3 of the time. Foot ControlsN = Never Machines, Tools, Equipment and Work Aids Used Protective Equipment Required Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical HazardsN = Never Chemical HazardsN = Never Electrical HazardsN = Never Fire HazardsN = Never ExplosivesN = Never Communicable DiseasesN = Never Physical Danger or AbuseN = Never Other If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and DustS = Seasonally Extreme TemperaturesN = Never Noise and VibrationN = Never Fumes and OdorsN = Never Wetness/HumidityN = Never Darkness or Poor LightingN = Never Primary Work LocationOffice Environment Non-Physical Demands C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Time PressuresContinuously- 2/3 or more of the time. Emergency SituationsOccasionally- Up to 1/3 of the time. Frequent Change of TasksFrequently- From 1/3 to 2/3 of the time. Irregular Work Schedule/OvertimeRarely- Less than 1 hour per week. Performing Multiple Tasks SimultaneouslyFrequently- From 1/3 to 2/3 of the time. Working Closely with Others as Part of a TeamContinuously- 2/3 or more of the time. Tedious or Exacting WorkN = Never Noisy/Distracting EnvironmentOccasionally- Up to 1/3 of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No Professional References Professional References Please provide contact information for professional references. Minimum Requests0 Maximum Requests4

Role Description Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7. - Manage customer inquiries via phone, email, or video calls. - Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations. - Verify customer information and provide related assistance. - Offer technical support during key pickup and troubleshoot issues in the self-service section. - Collaborate with SIXT branches located in different countries. - Make calls to promote additional sales and improvements. Qualifications - Customer Orientation: You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction. - Language Proficiency: Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus. - Effective Communication: You possess skills to communicate clearly and persuasively, facilitating understanding and collaboration. - Flexibility: You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts. - Teamwork: You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation. - Solution-Focused: You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction. Requirements - Permanent Contract: A stable project with opportunities for progression. - AI at your fingertips: From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. - Attractive Salary and Professional Growth Opportunities: Salary: €19,200 gross per year (12 payments) plus €300 monthly Individual Target bonus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h. - Flexible Remote Work Model: You can work from anywhere in Spain. - Work-Life Balance: Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT. - Flexible Compensation: Benefit from private health insurance, childcare support, and/or a restaurant card. - Exclusive Employee Benefits: Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more. Company Description We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities.

• Edit short-form and long-form videos for social media platforms (Instagram, Facebook, TikTok, LinkedIn) and YouTube • Create visually appealing graphics for social media posts, marketing materials, presentations, and campaigns • Assist in planning, scheduling, and publishing content across multiple digital platforms • Support the creation and execution of email marketing campaigns (newsletters, promotional emails, automations, etc.) • Collaborate on content ideas, campaign concepts, and digital growth initiatives • Track basic campaign performance metrics and suggest improvements • Stay updated on digital marketing and social media trends

• Provide excellent support experience to customers via all relevant communication channels. • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. • Build sustainable relationships and engage customers by taking the extra mile. • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.