• Provide excellent support experience to customers via all relevant communication channels. • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. • Build sustainable relationships and engage customers by taking the extra mile. • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Role Description At Homey, our in-house design team manages all creative execution, while this role focuses on driving strategic marketing performance. We are seeking a Freelance/ Consultancy basis Digital Marketing Strategist with a strong emphasis on email marketing, cold outreach, and customer acquisition. You will be responsible for curating and leading data-driven marketing strategies that improve lead generation, engagement, and conversion performance. This includes: - Cold email campaigning - Lifecycle automation - Segmentation strategy - Performance optimisation You will work closely with the internal design team by providing clear campaign briefs and strategic direction, while they support execution of creative assets. This is a flexible, remote freelance role designed for an experienced marketing strategist who can independently drive measurable growth. Qualifications - 3+ years experience in digital marketing, preferably in a strategic or consultancy role - Strong expertise in email marketing and cold outreach - Proven success in lead generation and acquisition campaigns - Deep understanding of deliverability, sender reputation, and cold email systems - Excellent copywriting and communication skills - Experience with Mailchimp, Brevo, and similar platforms - Ability to work independently in a remote freelance setup - Strong collaboration skills with design and creative teams Requirements - Email Marketing & Cold Outreach (Primary Focus) - Lead end-to-end email marketing strategy including cold outreach, newsletters, and lifecycle campaigns - Execute high-performing cold email campaigns focused on acquisition and conversion - Develop messaging strategies, hooks, and targeting frameworks for cold audiences - Manage deliverability, domain reputation, and sender performance - Build segmentation strategies, automated drip campaigns, and list hygiene processes - Conduct A/B testing on subject lines, copy, and timing - Work with platforms such as Mailchimp, Brevo, and Stripo (design supported internally) - Monitor and report key metrics such as open rates, CTR, conversions, and deliverability Benefits - Role to be paid in GBP - We're open to discussing salaries outside this range for candidates with exceptional skills or those with less experience who show great potential. - Opportunities for professional development and career progression. - Supportive work environment with a focus on work-life balance. - Flexible working hours, but you are required to be available during UK working hours.

Role Description The client is looking for a Digital Marketing Specialist to take ownership of our digital presence and marketing execution. This is a hands-on role where you will: - Create content for our social media channels and website. - Manage our Google Ads campaigns. - Implement SEO improvements to our website. - Coordinate email marketing. - Use AI and automation tools to make our marketing smarter and more efficient. You will work closely with the General Manager and Product Manager, who will provide strategic direction and content guidance. Key Responsibilities - Content Creation & Social Media: - Create and manage content on our website and social channels. - Create and schedule engaging content across Instagram, Facebook, LinkedIn, and other platforms. - Monitor and grow our social media presence by tracking performance metrics. - Manage and optimise Meta (Facebook/Instagram) advertising campaigns. - Engage with our online community by responding to comments and direct messages. - Write blog posts that reflect our destination expertise and support our SEO strategy. - Maintain a consistent content calendar and flag any content gaps or opportunities. - Google Ads Management: - Own the day-to-day management and optimisation of our Google Ads account. - Set up, manage, and optimise Google Ads campaigns. - Monitor landing pages and destination URLs for quality and conversion performance. - Use Google Ads Scripts, Automated Rules, and reporting tools to monitor performance. - Produce regular reports on campaign performance, search terms, geographic insights, and ROI. - Stay across Google Ads platform updates and recommend adoption where appropriate. - SEO & AI Search Optimisation: - Implement on-site SEO updates to our WordPress website as directed by our SEO agency. - Maintain a clear log of completed optimisations and outstanding tasks. - Ensure website content remains accurate and up to date. - Support our positioning in AI-powered search tools by following best-practice guidance. - Email Marketing & CRM: - Coordinate email campaigns and automated flows using MailerLite. - Segment audiences and maintain subscriber list health. - Monitor performance metrics and contribute to reporting and ongoing optimisation. - AI & Marketing Automation: - Use AI tools to support content ideation, copywriting drafts, and campaign asset production. - Identify opportunities to streamline marketing workflows through AI and automation. - Stay across emerging AI marketing tools and recommend adoption where they improve efficiency. Qualifications - 2+ years' experience in a digital marketing role. - Strong written English with the ability to communicate clearly and professionally. - A creative eye and genuine enthusiasm for visual storytelling. - Confident writing long-form content such as blog posts. - Solid understanding of social media platforms and Meta Ads Manager. - Hands-on experience setting up and managing Google Ads campaigns. - Comfortable working in WordPress and implementing SEO recommendations. - Familiarity with email marketing platforms (MailerLite preferred). - Strong working knowledge of AI tools. - Basic graphic design skills using Canva, Adobe Express, or similar. - Highly organised, proactive, and able to manage multiple tasks and deadlines. - Reliable internet connection and a dedicated, distraction-free home office setup. - A genuine passion for travel is a big plus. Requirements - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile as “Independent Contractor.” Benefits - Competitive salary + performance bonus based on company and individual results. - Bonusly peer recognition rewards program. - Fully remote working from the Philippines. - Discounts on travel to some of the world's most beautiful and remote destinations. - The chance to work with a fun-loving, high-performing, and supportive team.

• Join the Marketing Team at IFS Softeon to collaborate and grow IFS Softeon’s market share in the warehouse management system (WMS) industry. • Establishing a world-class digital marketing practice in the realm of ABM, PPC, SEO/AEO, and digital paid media. • Develop and maintain a deep understanding of IFS Softeon’s target market. • Set up and run 6sense ABM ads for our target market in collaboration with Marketing Manager and designers. • Create multi-channel marketing campaigns. • Prepare social media and email marketing content for our audience based on input from team. • Edit and optimize website for SEO/AEO. • Collaborate across wider company organizations to identify new areas of growth. • Thoughtfully manage and engage vendors at times to accomplish ambitious goals. • Report on results of digital campaigns using CRM data related to lead progression, pipeline, etc. • Potentially manage and lead other team members.